We had a very good stay. Staff was excellent especially Patrick at guest check in. The. valet guys were great as well. Location is good for seeing many sites! Definitely park in the across the street parking garage not the one attached to the hotel. It’s nicer, cheaper, and has working elevators. We would stay here again.
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酒店回复: Thank you for the great feedback and great rating! We hope to see you again soon!
3.0分
其他
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Parking is terrible it’s supposed to be included in rent but they charged me extra for two night and always wait 30 minutes when you need your car or park your car. You can’t see your car yourself I won’t recommend their parking lot, if you have car go somewhere else you will find better hotel including free parking.
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酒店回复: Thank you for the feedback. I am very sorry for the difficulty with parking. We hope that you will give us another chance when traveling back to Cincinnati.
5.0分
其他
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The staff at every part was friendly and helpful. There were staff at the breakfast who were friendly. The room was huge and clean. We were in walking distance of most Cincinatti attractions and a short cheap uber to others. All in all, we will return here next season for another Begals game
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酒店回复: We’re thrilled to hear that you had such a positive experience with our team across the entire hotel—from the front desk to our breakfast staff. Providing friendly, helpful service is something we take great pride in, and it’s wonderful to know it made a difference during your stay.We’re also glad you enjoyed your spacious, clean room and appreciated our convenient downtown location near Cincinnati’s top attractions. It’s great to hear that our hotel helped make your Bengals game getaway enjoyable and stress-free.We can’t wait to welcome you back next season for another great stay and another great game day experience!
3.0分
其他
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Hotel itself was just ok. Our room did not have a fridge, which was surprising. Parking was either valet or self part in a garage, which was fine but the access point to the garage was not convenient and the elevators didn't work. My biggest issue was our air conditioner was not working. We told the front desk and went out for the day, when we returned almost 4 hours later it still hadn't been fixed. While we were getting ready for dinner, we got a knock at the door, well it was too late then, we were about to go out for the evening and leave the next morning. For the price we paid, to not have air on the 9th floor and it not be fixed in 5 hours, that was unexceptable
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酒店回复: Thank you for sharing such a detailed review — it really helps highlight where the hotel experience fell short. Not having a fridge in the room is definitely unexpected, especially when it's often a standard amenity. Unfortunately, the parking garages are privately owned and the non-functioning elevators added unnecessary hassle.The most concerning issue was the broken air conditioner. You did the right thing by reporting it early, and it’s disappointing that it wasn’t resolved in a timely manner — especially given the heat and your location on the 9th floor.A late knock at the door after hours of delay doesn’t make up for the discomfort, and for the price you paid, your frustration is completely understandable.This kind of feedback is crucial for us to improve our responsiveness and guest comfort. We will be making the necessary changes to reflect the value guests expect and deserve.
5.0分
其他
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Breakfast was great, parking was easy and felt safe-not too expensive and right across the street from the hotel. Walking distance was easy to lots of places downtown.
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酒店回复: Thanks for the positive review! We are happy to have been able to fulfill some key conveniences:A great breakfast is always a strong start to the day.Safe and affordable parking right across the street is a huge win for our guests.Being within walking distance of downtown attractions makes exploring the area so much easier and more enjoyable. We are currently undergoing renovations and would love for you visit us when next you visit the city.We're glad to hear these details made your stay smooth and stress-free.
工作人员非常乐于助人。
酒店还行。我们刚到的时候被安排了一个脏房间，但前台接待员很快就纠正了这个错误。客房服务也敲了我们的门，说退房时间是上午10点，但实际上是上午11点。我们觉得工作人员之间有点脱节。
床很舒服，浴室也很宽敞，但总的来说，房间/酒店/电梯本身都有点老旧了。
酒店位置很好，非常适合去看棒球比赛或者在市中心逛逛。
房间还不错……我父亲住在走廊对面的房间，他的电视坏了。我们打了好几次电话，也发了短信，他们总是说已经联系了维修人员，应该很快就到。结果我们住了两晚，维修人员都没来，我只收到了一句道歉。非常失望。
员工非常不专业，缺乏服务意识。
发生紧急疏散时，员工不知所措，也不知道该如何安抚客人。酒店需要对员工进行紧急疏散预案培训。
房间宽敞、干净、非常舒适。地理位置优越。完美的住宿体验。
We had a very good stay. Staff was excellent especially Patrick at guest check in. The. valet guys were great as well. Location is good for seeing many sites! Definitely park in the across the street parking garage not the one attached to the hotel. It’s nicer, cheaper, and has working elevators. We would stay here again.
Parking is terrible it’s supposed to be included in rent but they charged me extra for two night and always wait 30 minutes when you need your car or park your car. You can’t see your car yourself I won’t recommend their parking lot, if you have car go somewhere else you will find better hotel including free parking.
The staff at every part was friendly and helpful. There were staff at the breakfast who were friendly. The room was huge and clean. We were in walking distance of most Cincinatti attractions and a short cheap uber to others. All in all, we will return here next season for another Begals game
Hotel itself was just ok. Our room did not have a fridge, which was surprising. Parking was either valet or self part in a garage, which was fine but the access point to the garage was not convenient and the elevators didn't work. My biggest issue was our air conditioner was not working. We told the front desk and went out for the day, when we returned almost 4 hours later it still hadn't been fixed. While we were getting ready for dinner, we got a knock at the door, well it was too late then, we were about to go out for the evening and leave the next morning. For the price we paid, to not have air on the 9th floor and it not be fixed in 5 hours, that was unexceptable
Breakfast was great, parking was easy and felt safe-not too expensive and right across the street from the hotel. Walking distance was easy to lots of places downtown.