酒店回复: Dear Nikolaus,Thank you for your kind feedback. We are glad to hear that you found the hotel clean and appreciated the convenient location near the airport. Providing a comfortable and accessible stay is always our goal, and it is wonderful to know this was reflected in your experience. We truly value your feedback and look forward to welcoming you again soon.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方:Google
总体不错
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酒店回复: Dear FREDERIC,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
1.0分
朋友出游
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Jacoozi was very dirty
And when i arrived the staff was very upset because i got there late and tried to cancel my reservation when i had already booked my room online will not come back here again
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酒店回复: Dear Aganae,We are glad you chose our hotel and appreciate the chance to improve our services. We have noted your concerns regarding the condition of the jacuzzi and the interaction at arrival, and these points will be reviewed with our team to strengthen cleanliness and guest care. We remain committed to creating a more welcoming and well maintained environment and continue working toward better comfort for every visit.Sincerely, Hotel Manager
4.0分
其他
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Room was pretty good ,the bathtub/shower appeared to have dark something in the grout ,since we were just spending the night I didn't investigate it ,We didn't even shower and left bright and early . An unpleasant surprise was the security Deposit of $100 was removed/charged from my card immediately and took a few days to be reimbursed. That put me in a worry mode since I am on a limited budget and it almost over drafted my account .I had saved up for a while to afford the little get away and If I had know about the ambush charge I would have maybe planned OR I would not have booked a room here If I had know that up front .
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酒店回复: Dear David,We are pleased to know the room was comfortable for your overnight stay. We have noted your comments regarding the bathtub grout and will review this with our housekeeping team. Your feedback about the security deposit process is also important, and we will ensure clearer communication to prevent confusion for future stays. We remain focused on improving comfort, transparency, and overall guest care as we continue enhancing our services.Sincerely, Hotel Manager
3.0分
情侣出游
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Check in and learn you get charged an additional $150 security deposit. At checkout was told that gets returned at 11:30am still no return. First room wasnt the cleanest and TVs didnt work. Get moved to another room where towel rack was barely on the wall and Ac heat buttons were not there. Pool n hot tub were filthy bubbles in hot tob left a black ring around out. Wont be staying here again
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酒店回复: Dear Rachel,We are glad to know you chose our hotel, and we appreciate the chance to strengthen our services. We have noted your concerns regarding the security deposit process, room condition, television setup, towel rack, climate controls, and the pool and hot tub. These points will be reviewed with our management and maintenance teams. We remain committed to improving comfort, clarity, and overall guest care moving forward.Sincerely, Hotel Manager
5.0分
情侣出游
Easy check in and our room was available a little early which was nice. Super convenient airport shuttle
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酒店回复: Dear Brett,Thank you for your kind feedback. We are thrilled to know the easy check in and early room availability added comfort to your travel day. It is great to hear the convenient airport shuttle made your stay even smoother. Our team is committed to providing a welcoming and efficient experience, and your feedback means a lot to us. We look forward to welcoming you back for another pleasant visit.Sincerely, Hotel Manager
住宿环境不错,房间干净整洁
这是一家没有多余设施的酒店,基本需求都能满足。
第一晚我们光着脚在房间地毯上走,感觉地毯湿湿的,好像刚蒸汽清洗过一样。我把沙发床拉出来给我五岁的孩子睡,铺床的时候发现迷你冰箱旁边的地毯上有一大片湿漉漉的地方。沙发床对什么都能睡的孩子来说还行,但我发现它太薄了,连舒服地坐着都难。
到早上,冰箱旁边的湿点更大了,我们告诉了前台,他们说会通知维修人员去查看,但据我们所知他们并没有去。
泳池很好,水温一直都是温热的,他们用的是盐水,比氯气的化学味道好闻多了。随附的自助早餐还行。华夫饼机总是孩子们的最爱。我们建议跳过鸡蛋和香肠,因为它们让我们肚子不舒服。我丈夫说咖啡很难喝,提供的茶就是普通的立顿。
酒店位置就在高速公路旁,非常棒,去市中心参加活动不到15分钟。附近有很多商店和餐馆。
尽管是一个周末订满的酒店,但非常安静。
考虑到价格、泳池和位置,我们可能会再次考虑入住这里。
房间可以打扫得更干净些,布置也应该更好。
等不及要再来住了
干净,位置优越,靠近机场
总体不错
Jacoozi was very dirty
And when i arrived the staff was very upset because i got there late and tried to cancel my reservation when i had already booked my room online will not come back here again
Room was pretty good ,the bathtub/shower appeared to have dark something in the grout ,since we were just spending the night I didn't investigate it ,We didn't even shower and left bright and early . An unpleasant surprise was the security Deposit of $100 was removed/charged from my card immediately and took a few days to be reimbursed. That put me in a worry mode since I am on a limited budget and it almost over drafted my account .I had saved up for a while to afford the little get away and If I had know about the ambush charge I would have maybe planned OR I would not have booked a room here If I had know that up front .
Check in and learn you get charged an additional $150 security deposit. At checkout was told that gets returned at 11:30am still no return. First room wasnt the cleanest and TVs didnt work. Get moved to another room where towel rack was barely on the wall and Ac heat buttons were not there. Pool n hot tub were filthy bubbles in hot tob left a black ring around out. Wont be staying here again
Easy check in and our room was available a little early which was nice. Super convenient airport shuttle