酒店回复: Hello DANIELA,Ci dispiace sapere che la tua esperienza non sia stata all'altezza delle aspettative. Ogni feedback è prezioso e verrà considerato per migliorare i nostri servizi e le strutture. Siamo costantemente impegnati a garantire un soggiorno piacevole, e le tue osservazioni sono fondamentali in questo processo. Ti invitiamo a contattare la gestione per discutere i tuoi commenti più dettagliatamente. Apprezziamo il tuo tempo nel condividere le tue impressioni.
5.0分
商务出差
原文
翻译提供方：Google
埃斯鲁沃井
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酒店回复: Hello Sergio, Agradecemos su comentarios y nos alegra saber que tuvo una experiencia agradable en nuestro hotel. Su opinión es muy valiosa para nosotros y siempre estamos buscando maneras de mejorar. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro para que disfrute de otra estancia placentera y satisfactoria.
2.0分
其他
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I booked based on other ******* reviews letting me know that it was decent for traveling/passing through. But when we arrived I was welcomed with a roach & mold in the bathroom. The hot water did not work in the shower. Our hotel room door also seemed to have been broken down before. I was persuaded to book based on the pet policy (moving across country with my cat) but I would book elsewhere if possible & just pay an additional fee if traveling with pets.
The staff was very friendly and nice, both on the phone and in person, most of my grievances are with the building itself. For over $100 per night I think you can find something better in this area.
Hope this helps!
We only ended up staying for about 2-3 hours.
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酒店回复: Hello Haley,Thank you for sharing your feedback regarding your stay. We appreciate your compliments about our staff's friendliness, while we also take note of your concerns regarding the condition of the room and amenities. Your experiences are valuable for us in our ongoing efforts to improve. We encourage you to reach out to management directly to discuss your stay in more detail. Thank you again for your feedback, and we wish you safe travels in your journey ahead.
2.0分
家庭亲子
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The room was very dirty. The bottom of my feet were black from walking around. It smelt awful and the parking lot was filled with trash and litter. Wouldn’t recommend.
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酒店回复: Hello Tanner,Thank you for sharing your feedback. We take cleanliness very seriously and your comments will be conveyed to the appropriate departments for their review. We strive to create a pleasant environment for all our guests, and it’s clear we fell short in your case. Your insights are valuable as they help guide our ongoing efforts to improve guest experiences in the future. We appreciate your comments and hope you’ll consider staying with us again.
3.0分
其他
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The morning started off bad when the alarm clock in a neighboring room sounded at 4:30 a.m. and continued for 10 minutes. I don't think anybody was in the room; I didn't hear anyone stirring around after the alarm clock finally stopped. The housekeepers need to check that in rooms that are not occupied. Then, when I woke up and saw the time on the clock (around 6:30), I thought I had a few minutes to wake up slowly and get out of bed. Then I got a phone call at 7:00, according to the alarm clock, but it turns out it was actually 8:00. The clock was an hour behind, which had me starting the morning off an hour behind. I couldn't figure out how to change the time on the clock except for the alarm time. That was a really bad start to the day, because I didn't get down in time for breakfast which ended at 9:00. A simple thing, having their bedside alarm clock set wrong, made a big difference for me.
Take your own tissues with you because ther
e are none in room. Also I could not change the temperature on the wall thermostat. I could change the number to a different temperature but it automatically went back. And it was too warm this morning. The last thing I mention now is the shower curtain rod which was loose at both ends so it's sagged, which meant that the shower curtain couldn't be pushed all the way to the end and stay there. I finally had to get a wash cloth wrapped around the rod at the top and hold it so I wouldn't be pouring water out on the floor.
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酒店回复: Hello Richard,Thank you for sharing your experience with us. We understand that the disturbances you faced significantly impacted your stay, and we appreciate your detailed feedback regarding the alarm clock, temperature control, and the shower curtain rod. Each observation will be shared with our team to enhance future guest experiences. We value your insights as they help us identify areas for improvement and ensure a more comfortable stay for all guests. Thank you again for your feedback.
1.0分
情侣出游
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Room was dirty. Staff didn’t understand English. Housekeeping only cleaned your room when you check
Out so no new sheets or towels we had to go downstairs to get toilet tissue. The breakfast was awful they served the same sausage 3 day in a row and I’m not talking about the same kind of sausage, I’m saying it was the left over sausage from Friday to Monday and they looked unsafe to eat. I do not recommend this hotel not even to my worst enemy.
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酒店回复: Hello April Simone,Thank you for sharing your feedback regarding your recent stay. It's disappointing to hear that your experience fell short of expectations, particularly with cleanliness and breakfast offerings. We value your input as it helps us understand areas where we can improve. Your comments will be brought to the attention of the appropriate departments to enhance future guest experiences. Thank you for bringing these matters to our attention.
3.0分
其他
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Clean rooms. Arrive early for breakfast or else.
Room was very clean. The ceiling was pealing. The frond desk told us breakfast was till 10. When arriving at 9:15 the eggs were cold, the sausage wasn’t cooked through and we were told we should have arrived earlier.
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酒店回复: Hello Jason,Thank you for sharing your feedback. We're pleased to hear that you found your room to be very clean. Your comments about the breakfast experience are important to us, and we appreciate you bringing this to our attention. We strive to provide a quality dining experience and will share your observations with the relevant team to ensure improvements. Thank you for your insights, and we hope to welcome you back in the future for a more enjoyable stay.
2.0分
其他
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I didn’t like the area it was in whatsoever. The shower in my room didn’t get hot at all but it was too late to let staff know because by then it was time to check out. The beds was very comfortable considering I’m 7 in a half months pregnant. I didn’t like being rushed at checkout it was 12:02 and I’m literally walking out with my kids a lady standing there rushing me.
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酒店回复: Hello Jesmaine, Thank you for sharing your feedback regarding your recent stay. It's great to hear that you found the bed comfortable during your pregnancy. We appreciate your input about the shower temperature and the checkout experience, as guest satisfaction is important to us. Your comments will be reviewed to enhance future experiences for our guests. We hope you and your family had a safe journey home.
5.0分
其他
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The stay was ok.
The air wasn’t on when we got there and the room smelled pretty bad. Circulating air helped. Some of the furniture was ripped, scratched, and dusty. The smoke alarm was covered in plastic. The room was clean though. The bed was comfortable. There was not always hot water. We felt safe there. Staff was kind. We would consider staying again, but it wouldn’t be our first choice.
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酒店回复: Hello Kellye,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found the room clean and the bed comfortable, and that our staff made a positive impression. Your comments about the air conditioning, furniture condition, and hot water have been noted, as we continuously strive to improve our guest experience. We appreciate your input and hope you find accommodations that better suit your preferences on your next visit.
5.0分
家庭亲子
Very clean and well kept hotel. Friendly and welcoming staff. Breakfast was served hot and fresh.
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酒店回复: Hello Wesley,Thank you for your positive feedback about your recent stay! We're delighted to hear that you found our hotel clean and well-kept, and that our staff made you feel welcome. It's great to know you enjoyed our hot and fresh breakfast. We hope to have the pleasure of welcoming you back in the future for another wonderful experience.
不幸的是，我现在非常失望。房间里的家具非常陈旧破旧。浴缸上的浴帘完全破了。书桌椅也太恶心了。我拍了张照片，但我觉得不能发。这个地方不太值得推荐。我们前面有两个“团伙”来来往往，甚至把门都开着。如果这种情况持续一整晚，我们也没办法了。总而言之，就我们付的价格而言……真是令人失望！
埃斯鲁沃井
I booked based on other ******* reviews letting me know that it was decent for traveling/passing through. But when we arrived I was welcomed with a roach & mold in the bathroom. The hot water did not work in the shower. Our hotel room door also seemed to have been broken down before. I was persuaded to book based on the pet policy (moving across country with my cat) but I would book elsewhere if possible & just pay an additional fee if traveling with pets.
The staff was very friendly and nice, both on the phone and in person, most of my grievances are with the building itself. For over $100 per night I think you can find something better in this area.
Hope this helps!
We only ended up staying for about 2-3 hours.
The room was very dirty. The bottom of my feet were black from walking around. It smelt awful and the parking lot was filled with trash and litter. Wouldn’t recommend.
The morning started off bad when the alarm clock in a neighboring room sounded at 4:30 a.m. and continued for 10 minutes. I don't think anybody was in the room; I didn't hear anyone stirring around after the alarm clock finally stopped. The housekeepers need to check that in rooms that are not occupied. Then, when I woke up and saw the time on the clock (around 6:30), I thought I had a few minutes to wake up slowly and get out of bed. Then I got a phone call at 7:00, according to the alarm clock, but it turns out it was actually 8:00. The clock was an hour behind, which had me starting the morning off an hour behind. I couldn't figure out how to change the time on the clock except for the alarm time. That was a really bad start to the day, because I didn't get down in time for breakfast which ended at 9:00. A simple thing, having their bedside alarm clock set wrong, made a big difference for me.
Take your own tissues with you because ther
e are none in room. Also I could not change the temperature on the wall thermostat. I could change the number to a different temperature but it automatically went back. And it was too warm this morning. The last thing I mention now is the shower curtain rod which was loose at both ends so it's sagged, which meant that the shower curtain couldn't be pushed all the way to the end and stay there. I finally had to get a wash cloth wrapped around the rod at the top and hold it so I wouldn't be pouring water out on the floor.
Room was dirty. Staff didn’t understand English. Housekeeping only cleaned your room when you check
Out so no new sheets or towels we had to go downstairs to get toilet tissue. The breakfast was awful they served the same sausage 3 day in a row and I’m not talking about the same kind of sausage, I’m saying it was the left over sausage from Friday to Monday and they looked unsafe to eat. I do not recommend this hotel not even to my worst enemy.
Clean rooms. Arrive early for breakfast or else.
Room was very clean. The ceiling was pealing. The frond desk told us breakfast was till 10. When arriving at 9:15 the eggs were cold, the sausage wasn’t cooked through and we were told we should have arrived earlier.
I didn’t like the area it was in whatsoever. The shower in my room didn’t get hot at all but it was too late to let staff know because by then it was time to check out. The beds was very comfortable considering I’m 7 in a half months pregnant. I didn’t like being rushed at checkout it was 12:02 and I’m literally walking out with my kids a lady standing there rushing me.
The stay was ok.
The air wasn’t on when we got there and the room smelled pretty bad. Circulating air helped. Some of the furniture was ripped, scratched, and dusty. The smoke alarm was covered in plastic. The room was clean though. The bed was comfortable. There was not always hot water. We felt safe there. Staff was kind. We would consider staying again, but it wouldn’t be our first choice.
Very clean and well kept hotel. Friendly and welcoming staff. Breakfast was served hot and fresh.