酒店回复: 您好，凯瑟琳。对于您此次入住体验不尽如人意，我们深表歉意。我们尽力满足客人对房型和楼层偏好的特定需求，但由于房型、浴室类型和位置的供应有限，有时可能无法完全满足。我们已将您的意见反馈给相关部门，以确保所有设施和服务均正常运行。虽然我们所有电视都配备了Chromecast，但正如您所说，频道指南仍然很有帮助。感谢您的反馈和分享。

酒店回复: 我相信我们的经理曾试图联系您，向您致歉并了解更多信息。此外，我们建议您在入住任何酒店时使用信用卡，以确保您的住宿。借记卡虽然适合在POS机上消费，但酒店通常会预先冻结较大额度，这会影响您的可用资金。

酒店回复: Hi Laken. Please accept our apologies for the issues you experienced. This is not typical of our hotel nor our room standards. We immediately addressed the concerns you had to ensure the room meets the standards to provide an enjoyable and satisfactory stay. Thank you for bringing this to our attention.

酒店回复: Hello Dimon. Although your comments certainly do not describe our hotels standard of providing clean and accommodating rooms, we do appreciate everyones comments and opinions and thank you for taking the time to provide your input.

酒店回复: Hi Chanchana, Im sorry to hear your didnt enjoy your stay, Twin Peaks is a great place for wonderful food and drinks and experience has shown that it is busy on Friday and Saturday. We can accommodate most guests that prefer to be on the opposite of the hotel and do our best to accomodate those with a preference, Although the hotel may not have been one-hundred percent sold out rooms on the opposite side of the hotel could have been all occupied and that may be why they were not able to relocate you to a quieter room, The decor and furniture placed in all of our guest rooms meets the Best Western standards so I am not sure what the issue was about having only one chair. We have several room types and that may have something to do with the room type you were accommodated in. As for deposits, generally guests will use a credit card or debit card at check in customary with all hotels is to authorize the card for the anticipated amount of the guests stay based on number of nights reserved plus and additional amount for any incidental charges. Once the card is authorized, only the exact amount due will be charged to the card at check out and any remaining authorized is released by hotel back to your bank or card issuer and they determine how long before that is removed from their card. We dont recommend cash deposits if the availability if cash will be a concern during a guests stay, In any case, cash deposits that are not needed to cover additional charges are refunded upon guest check out. Customer service is an important part of our business and we often go above and beyond to accommodate our guests. If you experienced less than excellent customer service I offer my apologies and ask that you contact me to discuss your stay.

酒店回复: Hi Kimberly. As hoteliers do, we go to great lengths to ensure the most peaceful and quiet guest room environment for all guests so they can relax, rest or sleep depending on the purpose of their travel. We certainly welcome guests who may have visitors for a brief time and offer them the comfortable surroundings of our lobby area away from guest rooms to enjoy a visit without other guests who may be sensitive to noise or conversations in adjoining guest rooms.