The room wes in poor condition the bedding had stains the couch had dried fluid on it the room had a bad smell and the bedroom door was missing
展开
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites Lansing West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica PlettaQuality Suites Lansing West
2.0分
其他
展开
The room wasn’t clean, sheets were nasty, brown stains were on the mattress covers we had to go and request clean bedding and the second one was nasty as well dusty tables, carpet was filled with stains inside hotel room and walking to the elevator. The staff were extremely friendly and super nice. We didn’t eat breakfast at the location. Also parking is never a problem we have stayed at this location a few times but this time has to be the worse time pertaining to cleanliness of the hotel
展开
酒店回复: Thank you for taking the time to review your stay regarding your recent stay at Quality Suites Lansing West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica PlettaQuality Suites Lansing West
1.0分
其他
展开
Room had no bathtub. Switched rooms and trash was not emptied (sanitary napkins in trashcan). Two hours later used bathroom and toilet did not flush
Called front desk for plunger. Was informed I had to come and get, only 1 staff member. Toilet still does not flush. Only after 3-4 flushed. Terrible anniversary!
4.0分
其他
Was quiet, simply a place to stay. No problem with parking. Took forever to get warm water in the shower, never was “hot”.
展开
酒店回复: Thank you for taking the time to leave us a review. I appreciate you honest feedback and will be sharing it with my maintenance. Thank you for choosing to stay with us. Hope to see you again soon!
4.0分
家庭亲子
This is our go to hotel when we are in the Lansing area for sporting events, shopping or a quiet weekend get away
展开
酒店回复: Thank you for taking the time to leave us a review. I appreciate you returning to us when your here in Lansing, MI. Thank you for choosing to stay with us. Hope to see you again soon!
2.0分
家庭亲子
展开
We could hear the men in the room next to us very clearly. Watching sports, yelling, belching etc. We moved into the other part of our room and slept on the hideaway bed.
Then in the morning their alarm was going for 2 hours starting at 5am.
Will NOT stay here again, or recommend it
展开
酒店回复: Thank you for taking the time to leave us a review. I appreciate you honest feedback and will be sharing it with my staff. I do apologized for the guest next to you not respecting your stay. Thank you for choosing to stay with us.
设施：很好，房间很大，酒店很大。
卫生：干净整洁
环境：不错，周围没什么东西很安静。
服务：服务不错，有免费早餐，行李车随便用
推荐，价格便宜。
位置不错。客服不是很好，但这家酒店最棒的是自助早餐。他们提供热食早餐，有水果、鸡蛋、火腿、培根等等。下次我一定会为了早餐再回来。
总体来说还不错，但是他们第一天打扫了一下，之后就没再打扫了。
安静且价格合理
The room wes in poor condition the bedding had stains the couch had dried fluid on it the room had a bad smell and the bedroom door was missing
The room wasn’t clean, sheets were nasty, brown stains were on the mattress covers we had to go and request clean bedding and the second one was nasty as well dusty tables, carpet was filled with stains inside hotel room and walking to the elevator. The staff were extremely friendly and super nice. We didn’t eat breakfast at the location. Also parking is never a problem we have stayed at this location a few times but this time has to be the worse time pertaining to cleanliness of the hotel
Room had no bathtub. Switched rooms and trash was not emptied (sanitary napkins in trashcan). Two hours later used bathroom and toilet did not flush
Called front desk for plunger. Was informed I had to come and get, only 1 staff member. Toilet still does not flush. Only after 3-4 flushed. Terrible anniversary!
Was quiet, simply a place to stay. No problem with parking. Took forever to get warm water in the shower, never was “hot”.
This is our go to hotel when we are in the Lansing area for sporting events, shopping or a quiet weekend get away
We could hear the men in the room next to us very clearly. Watching sports, yelling, belching etc. We moved into the other part of our room and slept on the hideaway bed.
Then in the morning their alarm was going for 2 hours starting at 5am.
Will NOT stay here again, or recommend it