It was just a room staff was non existent except in the lobby area other than that didn't see them . Daily room cleaning and
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Lansing West - MSU. We are disappointed to learn that your stay fell short of your expectations due to the limited visibility of our staff outside the lobby you mentioned and that the cleaning service did not meet your standards. Please accept our sincere apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
Check in was amazing, attention to room and bed cleanliness could be much better.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Lansing West - MSU. We appreciate you highlighting your positive check-in experience. We are sorry to hear that the room and bed cleanliness did not meet your expectations.We appreciate you bringing this to our attention so we can make the necessary improvements. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
朋友出游
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One matress was of standard hotel size (deapth), the other matress was the equivilant of a pull-out couch matress. There were also a ton of fruit flies all over the two mirrors in the room. Very gross.
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn Lansing West - MSU. We are disappointed to learn your visit wasn't satisfactory due to the fruit flies you encountered as well as the extra mattress not meeting your satisfaction. Please accept our apologies for the shortcomings you experienced. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Our system indicates that your concerns were raised via our in-stay survey which was addressed directly by the hotel on Sep 13, 2025 while you were on site. We’re glad we were able to get you a timely resolution. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
家庭亲子
The room furnishing appeared very old and worn out. There were parts of the ceiling which were peeling. The toilet in the bathroom wasn't totally clean.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lansing West - MSU. I'm very sorry to hear that you found the room furnishings old and worn, and that you experienced issues with the ceiling and bathroom cleanliness. This is certainly not the standard we aim to provide for our guests. Please accept my sincerest apologies for failing to meet your expectations and for the discomfort you experienced.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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Came down for family day to visit our daughter…her first year in college at Michigan State. Room was filthy. The floors had stains on them, tub was not cleaned, and the bedding was dirty. We checked about 4ish and checked out by 6:30am because we wanted to get out as fast as we could. We even looked for rooms at other hotels but they were booked. Very disappointed and would like a refund.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at Red Roof Inn Lansing West - MSU. It is disheartening to know that the floor, tub and the room's condition fell short of your standards and expectations. Please accept my apologies for your experience. We regret that this was your take away from your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
Convenience clean and quit cannot ask for more for a stay for business
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Lansing West - MSU. We're delighted to hear that our hotel's convenience, cleanliness, and quiet atmosphere met your business travel needs so perfectly. Knowing we provided exactly what you needed for a successful stay is truly rewarding.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JohnRed Roof Management RediResponse Specialist
5.0分
其他
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5 Star Staff
Excellent staff, check in staff was fantastic, friendly and helpful. I asked for a blow dryer as I had forgotten mine and two seconds later she provided me with one!
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your positive experience at Red Roof Inn Lansing West - MSU. We're delighted to hear that our staff's excellent service and quick response to your request for a hairdryer made your stay more enjoyable. It's our pleasure to ensure that our guests feel comfortable and well-catered to, and we're happy to see we met your expectations.Thank you for choosing Red Roof. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
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It was just fine for a few nights! Definitely needs some updating, but again, it was fine for the price! Bathroom door wouldn't close because of toilet placement. But overall, clean enough and it quiet! Close to lots of restaurants and even a few activities! The staff was very friendly and accommodating! Definitely will be back when I'm in town!
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酒店回复: Dear Stephanie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lansing West - MSU. We're pleased to know you found our staff friendly and accommodating, and that the location suited your needs in terms of restaurants and activities. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
还可以，不算最好，但至少物有所值，而且这里的员工还算有礼貌。
酒店的照片是假的，是汽车旅馆刚建成时拍摄的。房间很脏，床单上有鞋印。房间里的部分地毯很脏，是的，很脏。由于我们房间旁边有**交易、吸烟、聚会以及隔壁房间进出的人，噪音水平非常高。我们的车被汽车旅馆的某个人故意撞了。管理层想让我们离开，因为我们先去办公室订了房间，然后离开，通过*******以 56 美元的价格预订了房间。经理然后想让我们离开，并开始骚扰我们，派人砸我们的车，并把我们安排在她知道有问题的人旁边。经理的一个朋友砸了我们的出租屋，造成了 1700 美元的损失。他们想让我们离开，经理尽其所能迫使我们离开，因为她不喜欢我们支付 56 美元，而不是她在柜台给我们的价格。这个地方很脏，到处都是可疑的人，他们在房间外面闲逛，大声说话，咄咄逼人，还抽着烟。这是有史以来最糟糕的经历，经理很邪恶，派人来恐吓我们。我不希望发生在我最大的敌人身上。经理是个危险的女人，她不应该和别人一起工作，更不用说在酒店环境中了。我站在外面，经理的一个朋友向我走来，让一只巨大的斗牛犬把我逼到车里，拒绝移动。
It was just a room staff was non existent except in the lobby area other than that didn't see them . Daily room cleaning and
Check in was amazing, attention to room and bed cleanliness could be much better.
One matress was of standard hotel size (deapth), the other matress was the equivilant of a pull-out couch matress. There were also a ton of fruit flies all over the two mirrors in the room. Very gross.
The room furnishing appeared very old and worn out. There were parts of the ceiling which were peeling. The toilet in the bathroom wasn't totally clean.
Came down for family day to visit our daughter…her first year in college at Michigan State. Room was filthy. The floors had stains on them, tub was not cleaned, and the bedding was dirty. We checked about 4ish and checked out by 6:30am because we wanted to get out as fast as we could. We even looked for rooms at other hotels but they were booked. Very disappointed and would like a refund.
Convenience clean and quit cannot ask for more for a stay for business
5 Star Staff
Excellent staff, check in staff was fantastic, friendly and helpful. I asked for a blow dryer as I had forgotten mine and two seconds later she provided me with one!
It was just fine for a few nights! Definitely needs some updating, but again, it was fine for the price! Bathroom door wouldn't close because of toilet placement. But overall, clean enough and it quiet! Close to lots of restaurants and even a few activities! The staff was very friendly and accommodating! Definitely will be back when I'm in town!