This place was run down and filthy. They won't let you into their lobby. You have to check in at an outdoor security window in high winds and pouring rain. No elevator so you have to carry your luggage up a flight of stairs. The floor boards were loose. The inside of the door was beaten up. The light switches were filthy. The sofa was filthy. The AC unit was missing a grate and also filthy. There are too many other options to ever consider staying here. I know it's a budget hotel, but cleanliness and customer service should be offered at every price level.
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酒店回复: We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you, and we hope to see you again soon.
1.0分
商务出差
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Checked in with someone who had no idea what they were doing. We put our luggage in room then went and ate. Debating whether to stay there or not. Pictures are not accurate. This place was run down. Holes in walls, no lock on door. Absolutely filthy. We went to get our stuff as we were not going to stay there. Owner would not let us in the room to retrieve our belongings. We had to call police before he finally let us in. Steer clear
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酒店回复: Dear GuestThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,GM
1.0分
其他
I found roaches in the room and there was blood on the sheets....the manager was informed and didn't care about the situation
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酒店回复: Dear Tee,What you have described is concerning, as we want all our guests to have a fantastic stay. Rest assured that we take your comments seriously and will use them to help us improve the quality of our accommodations and service. Thank you for staying with us, and we wish you well.
2.0分
其他
Roaches and broken appliances. Would not recommend.
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酒店回复: Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact. Sincerely,GM
4.0分
商务出差
Need Kleenex. Room was clean. Bed was comfortable.
This place was run down and filthy. They won't let you into their lobby. You have to check in at an outdoor security window in high winds and pouring rain. No elevator so you have to carry your luggage up a flight of stairs. The floor boards were loose. The inside of the door was beaten up. The light switches were filthy. The sofa was filthy. The AC unit was missing a grate and also filthy. There are too many other options to ever consider staying here. I know it's a budget hotel, but cleanliness and customer service should be offered at every price level.
Checked in with someone who had no idea what they were doing. We put our luggage in room then went and ate. Debating whether to stay there or not. Pictures are not accurate. This place was run down. Holes in walls, no lock on door. Absolutely filthy. We went to get our stuff as we were not going to stay there. Owner would not let us in the room to retrieve our belongings. We had to call police before he finally let us in. Steer clear
I found roaches in the room and there was blood on the sheets....the manager was informed and didn't care about the situation
Roaches and broken appliances. Would not recommend.
Need Kleenex. Room was clean. Bed was comfortable.