酒店回复: Dear Leslie,Thank you for your great feedback! We're glad to hear that you enjoyed our clean rooms and excellent staff service. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager
4.0分
家庭亲子
原文
翻译提供方：Google
一切顺利！
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酒店回复: Dear Stefan,Thank you for your positive feedback. We are glad everything worked out well during your stay. We look forward to welcoming you back soon.Sincerely, Hotel Manager
3.0分
商务出差
Room was clean for the most part but carpet was dirty. After taking a shower and walking around my foot got black and dirty quickly.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you found the room clean, but regret the condition of the carpet. Your comments have been shared with our housekeeping team to ensure a more thorough deep cleaning and regular maintenance. We appreciate your input and will work to provide a fresher experience next time. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
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Overall this is a good hotel. We stayed in the 1 bedroom king suite with a fold out couch for the kids. There was no bedding in the room for the sofa sleeper and we had to request it from the front desk and go get it ourselves. The reservation was for 4 people (2 adults, 2 kids) but only enough towels for 2 people in the room so we had to go to the front desk to get additional towels too. I feel like small details were overlooked like that for this stay. Also there was a fire alarm that went off right after getting the kids to bed so we had to evacuate the sleeping kids to the car for about 15 minutes until the firefighters cleared the building. So that was really hard for us.
Breakfast was good. Pool area was very very warm.
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酒店回复: Dear Lorri,Thank you for your detailed feedback. We’re glad you enjoyed the one-bedroom king suite, breakfast, and pool area. We apologise for the missing bedding and towels, as well as the disruption caused by the fire alarm. Your comments have been shared with our team to improve attention to detail and guest experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
情侣出游
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We arrived late due to our flight. Room smelled good and looked clean. I was impressed. Loved the layout of the room. We went to bed.
Next morning, I went to use shower for first time and noticed hair on the floor by the tub that was not ours. My husband is bald and my hair is blond/curly. I cleaned up the floor.
The next day I noticed there was mold on HVAC slats. I cleaned that up also. I didn’t bother to report to hotel staff.
I did enjoy using the Gym and Pool. I was happy that there were towels in both areas. The hand sanitizers were empty during my stay.
Breakfast was ok and complimentary.
The staff that worked during our stay were excellent.
I was also happy with the price of the hotel.
I would stay here again but will notify management of mold or any other issues.
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酒店回复: Dear Norma,Thank you for sharing such a detailed review. We are pleased to know you enjoyed the clean room layout, gym, pool, and the service provided by our staff. Your feedback regarding cleanliness details, mould on HVAC slats, and hand sanitisers is very helpful and will be addressed. We look forward to welcoming you again.Sincerely, Hotel Manager
3.0分
其他
My linen was not clean and I seen a roach. Shower was not clean. The staff was good though good customer service. I didn’t stay I left about 8pm
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酒店回复: Dear Marion,Thank you for sharing your experience. We are glad to hear the staff provided good customer service, though we take your concerns about cleanliness seriously. Your feedback regarding the linens, shower, and pest sighting will be addressed with urgency to ensure improvements are made for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
家庭亲子
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I didn’t like anything past the pictures posted on the site! I’m actually taking steps further than management on site due to insubordination. My room was infested with roaches and just overall janky. I left out in the middle of the night traveling with little ones what a hassle…. Receptionist gave me a hard time checking in and was inconsiderate for sure! They also have horrible communication skills and compassion for their jobs I do not recommend. I literally hate to leave such a honest review that’s not good but my experience was one of the worse they’ll never see me in any holiday inn again
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酒店回复: Dear Andrea,Thank you for sharing your experience in detail. We take your concerns about pests, cleanliness, and service very seriously. Your feedback regarding staff communication and overall guest care will be carefully reviewed with our team. Insights like yours are important for identifying areas where stronger improvements are needed. We hope you'll consider giving us another opportunity to give you a much-improved stay. Sincerely, Hotel Manager
整体满意、比较干净
酒店非常干净
糟糕透了。管理层和员工的服务都差劲透顶。问题根本没有解决。
房间非常干净，员工服务也很棒。
一切顺利！
Room was clean for the most part but carpet was dirty. After taking a shower and walking around my foot got black and dirty quickly.
Overall this is a good hotel. We stayed in the 1 bedroom king suite with a fold out couch for the kids. There was no bedding in the room for the sofa sleeper and we had to request it from the front desk and go get it ourselves. The reservation was for 4 people (2 adults, 2 kids) but only enough towels for 2 people in the room so we had to go to the front desk to get additional towels too. I feel like small details were overlooked like that for this stay. Also there was a fire alarm that went off right after getting the kids to bed so we had to evacuate the sleeping kids to the car for about 15 minutes until the firefighters cleared the building. So that was really hard for us.
Breakfast was good. Pool area was very very warm.
We arrived late due to our flight. Room smelled good and looked clean. I was impressed. Loved the layout of the room. We went to bed.
Next morning, I went to use shower for first time and noticed hair on the floor by the tub that was not ours. My husband is bald and my hair is blond/curly. I cleaned up the floor.
The next day I noticed there was mold on HVAC slats. I cleaned that up also. I didn’t bother to report to hotel staff.
I did enjoy using the Gym and Pool. I was happy that there were towels in both areas. The hand sanitizers were empty during my stay.
Breakfast was ok and complimentary.
The staff that worked during our stay were excellent.
I was also happy with the price of the hotel.
I would stay here again but will notify management of mold or any other issues.
My linen was not clean and I seen a roach. Shower was not clean. The staff was good though good customer service. I didn’t stay I left about 8pm
I didn’t like anything past the pictures posted on the site! I’m actually taking steps further than management on site due to insubordination. My room was infested with roaches and just overall janky. I left out in the middle of the night traveling with little ones what a hassle…. Receptionist gave me a hard time checking in and was inconsiderate for sure! They also have horrible communication skills and compassion for their jobs I do not recommend. I literally hate to leave such a honest review that’s not good but my experience was one of the worse they’ll never see me in any holiday inn again