酒店回复: Dear guest, Thank you for sharing your experience! We’re delighted to hear that your stay exceeded expectations and that you enjoyed our clean environment, convenient transportation, and friendly service. Your feedback means a lot to us, and we look forward to welcoming you back in the future! Best regards, Jorge Tito

酒店回复: Dear guest, Thank you for sharing your feedback with us.We’re sorry to hear that the condition of the pillows and comforters did not meet your expectations, and we truly appreciate you bringing this to our attention. Please rest assured that we are addressing this with our housekeeping team to ensure our linen standards are consistently met.We’re glad to know that you found the breakfast decent and varied, and we appreciate you highlighting this positive aspect of your stay.Thank you again for your comments—they help us improve. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future. Best regards, Jorge Tito

酒店回复: Dear guest, Thank you for sharing your feedback. I am truly sorry to hear that your stay did not meet your expectations, particularly regarding the room size, facilities, and the interactions with our team.While our rooms are thoughtfully designed to maximize space and functionality, I understand that the layout may not have suited your preferences. I also regret if any part of our service came across as rude or unhelpful—this is not the standard we strive to deliver, and I will be reviewing your comments with the team to ensure this is addressed.Thank you again for taking the time to let us know. We appreciate your perspective and hope you will consider giving us another opportunity to provide you with a more positive experience. Best regards, Jorge Tito

酒店回复: 尊敬的客人，感谢您分享您的反馈。我们很高兴您喜欢我们便利的地理位置、舒适的家具和整体的住宿体验。对于房间大小、环境以及早餐体验未能完全满足您的期望，我们深感抱歉。您的反馈已提交给我们的团队进行审核和改进。 我们感谢您的反馈，并希望有机会再次欢迎您，为您带来更美好的体验。此致，豪尔赫·蒂托

酒店回复: 尊敬的客人，非常感谢您精彩的评价！我们很高兴您喜欢舒适的可调节床、宽敞的城市景观客房以及便捷的早餐和办公区。我们也很高兴我们靠近时代广场的地理位置为您的入住体验锦上添花。期待您的再次光临！此致，豪尔赫·蒂托

酒店回复: 尊敬的 Irfan，感谢您分享您的反馈。我们很高兴得知您喜欢这家酒店及其靠近时代广场和地铁的便利位置。然而，我们很抱歉早餐和床铺舒适度未能达到您的期望。您的意见已提交给我们的餐饮和客房服务团队，以便审核和改进。 我们非常感谢您的反馈，并希望有机会在您下次入住时为您提供更好的体验。此致，Jorge Tito

酒店回复: Dear ShepherdX, Thank you so much for your wonderful review! We’re delighted to see your perfect scores across amenities, cleanliness, surroundings, and service, it truly means a lot to our team. We’re also very glad you enjoyed the beautiful views from our upper floors. It’s always a pleasure to know we helped create a memorable stay.We hope to welcome you back again soon! Best regards, Jorge Tito

酒店回复: Dear guest, Thank you for your feedback. We are very sorry to hear about the issues you describe, particularly regarding cleanliness and comfort, as this is not the standard we aim to provide. Your comments have been shared with the relevant teams for review. We regret that your experience did not meet expectations and appreciate you taking the time to let us know. Best regards, Jorge Tito

酒店回复: Dear Guest, Thank you so much for your outstanding review and perfect scores across all categories. We’re delighted to hear that you found our rooms cozy and well-designed, especially given the compact nature of New York City accommodations.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit to the city.Warm regards, Jorge Tito

酒店回复: Dear guest, Thank you for taking the time to share your experience. We are very concerned to read your comments and truly regret the distress this situation caused you.This is certainly not the level of service or professionalism we expect from our team, and we take allegations of poor conduct, miscommunication, or intimidation extremely seriously. Your feedback has been escalated to senior management for a thorough internal review, including the interaction you described at the front desk and the handling of the breakfast charges.We are also sorry to hear that the room condition and temperature did not meet expectations, as well as the disruption caused by noise. While events do take place in the building, guest comfort and safety should never be compromised.Please accept our sincere apologies for the experience you had. Best regards, Jorge Tito