酒店回复: Dear guest, Thank you for sharing your experience! We’re delighted to hear that your stay exceeded expectations and that you enjoyed our clean environment, convenient transportation, and friendly service. Your feedback means a lot to us, and we look forward to welcoming you back in the future! Best regards, Jorge Tito
酒店回复: Dear guest, Thank you for sharing your feedback with us.We’re sorry to hear that the condition of the pillows and comforters did not meet your expectations, and we truly appreciate you bringing this to our attention. Please rest assured that we are addressing this with our housekeeping team to ensure our linen standards are consistently met.We’re glad to know that you found the breakfast decent and varied, and we appreciate you highlighting this positive aspect of your stay.Thank you again for your comments—they help us improve. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future. Best regards, Jorge Tito
酒店回复: Dear guest, Thank you for sharing your feedback. I am truly sorry to hear that your stay did not meet your expectations, particularly regarding the room size, facilities, and the interactions with our team.While our rooms are thoughtfully designed to maximize space and functionality, I understand that the layout may not have suited your preferences. I also regret if any part of our service came across as rude or unhelpful—this is not the standard we strive to deliver, and I will be reviewing your comments with the team to ensure this is addressed.Thank you again for taking the time to let us know. We appreciate your perspective and hope you will consider giving us another opportunity to provide you with a more positive experience. Best regards, Jorge Tito
酒店回复: Dear ShepherdX, Thank you so much for your wonderful review! We’re delighted to see your perfect scores across amenities, cleanliness, surroundings, and service, it truly means a lot to our team. We’re also very glad you enjoyed the beautiful views from our upper floors. It’s always a pleasure to know we helped create a memorable stay.We hope to welcome you back again soon! Best regards, Jorge Tito
1人觉得有用
2.0分
甄选大床房
家庭亲子
圣诞期间预定的价格你们想一下
订两间三晚就住了一晚就换酒店了!
卫生:卫生不地,枕头上还有鞋印
设施:床非常软躺上腰疼,枕头巨硬
环境:房间很小、床皮都脱落了、洗手台都裂开了
服务:前台办理很慢
展开
酒店回复: Dear guest, Thank you for your feedback. We are very sorry to hear about the issues you describe, particularly regarding cleanliness and comfort, as this is not the standard we aim to provide. Your comments have been shared with the relevant teams for review. We regret that your experience did not meet expectations and appreciate you taking the time to let us know. Best regards, Jorge Tito
5.0分
甄选大床房
独自旅行
纽约寸土寸金,房间自然大不了,但布置得非常合理、温馨
展开
酒店回复: Dear Guest, Thank you so much for your outstanding review and perfect scores across all categories. We’re delighted to hear that you found our rooms cozy and well-designed, especially given the compact nature of New York City accommodations.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit to the city.Warm regards, Jorge Tito
酒店回复: Dear guest, Thank you for taking the time to share your experience. We are very concerned to read your comments and truly regret the distress this situation caused you.This is certainly not the level of service or professionalism we expect from our team, and we take allegations of poor conduct, miscommunication, or intimidation extremely seriously. Your feedback has been escalated to senior management for a thorough internal review, including the interaction you described at the front desk and the handling of the breakfast charges.We are also sorry to hear that the room condition and temperature did not meet expectations, as well as the disruption caused by noise. While events do take place in the building, guest comfort and safety should never be compromised.Please accept our sincere apologies for the experience you had. Best regards, Jorge Tito
比预期更好,更干净,开始以为很一般,住下了才知道环境一流交通便利,服务态度也不错
设施比较陈旧,被枕头和被子都有一个汗味,幸好朋友自己带了枕套和被套,早餐还行,挺丰富的,有一个巡逻机器人,挺可爱的.
朋友的原话:設施陳舊,床上用品(被袋,枕袋,被芯有汗泥的氣味,地毯很髒)
房间非常小设施也很老旧,服务员态度差不愿意协商沟通,同价位很多酒店比这个yotel大设施服务都高上几个档次
这家酒店地理位置非常好,装修也很漂亮。房间相对较小,并且有点老旧了。尽管如此,住宿体验还是很愉快的。早餐大约花费55美元(含小费,两人),不推荐。只有培根、鸡蛋和吐司,咖啡还要另外收费。
这家酒店太棒了!一切都完美无缺,床是可调节的,非常舒适。房间里有扇大窗户,能看到城市美景。
四楼有宽敞的空间,早上可以在那里享用早餐,还有一张大桌子,方便您用电脑或给手机充电。
酒店离时代广场很近,步行10分钟就能到。
这是一次非常棒的住宿体验。
酒店很漂亮,位置也非常好,离42街地铁站很近,步行8分钟就能到时代广场。但是早餐非常糟糕,完全不推荐。床也不是很舒服,因为它是一个移动床。
位置在第十大道,高层景色不错
圣诞期间预定的价格你们想一下
订两间三晚就住了一晚就换酒店了!
卫生:卫生不地,枕头上还有鞋印
设施:床非常软躺上腰疼,枕头巨硬
环境:房间很小、床皮都脱落了、洗手台都裂开了
服务:前台办理很慢
纽约寸土寸金,房间自然大不了,但布置得非常合理、温馨
房间又冷又脏,服务很差很离谱,打前台电话被告知说去吃早餐可以挂房帐,就没带信用卡,但是吃完被告知必须立刻付款,还要扣我手机。。去前台问询,有个男黑人服务员态度特别恶劣,粗鲁打断我说话,还要让保安把我赶出去!立刻打了911报警,警察来了立刻不嚣张了。。。特别垃圾。二楼每晚有活动,闹哄哄一大帮人,根本没法休息