酒店回复: Dear Guest,We are sorry to hear that your experience fell short of expectations. Our aim is to provide every guest with the best experience if this is your experience. Your feedback is very important to us, and if you could provide more details about the issues you encountered, it would help us address them more effectively. We appreciate the opportunity to improve and welcome you back for a better stay in the future.Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
我不会推荐它，价格非常昂贵，早餐很糟糕，它所在的区域很好，但它让我失望。
3.0分
情侣出游
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Hotel was in a great location and the design of the facility is nice, the rooms have great layout. The cleaning is not good, though. The entire hotel smells pretty bad. There was grime on counter tops and heavy dirt and sludge in drawers of kitchenette. This facility is obviously very understaffed as well, as it was very hard to find an attendant and when I finally got them on the phone, they sounded exhausted and said that they were too busy to help, and I would need to wait 30 minutes. Checking in and out was difficult, as no one is at the desk and you have to call them multiple times to get someone to make their way to the desk. We had a broken door lock and the response when I got them on the phone was "well, management won't be here for 3 more days, I can't help you." We had to demand a room change, which she was able to accommodate. Staff isn't rude, just obviously stretched too thin. The bed was clean and comfortable, though, and the bathroom was clean. The shower curtain was too short and water got onto the floor. Overall, it was adequate, but definitely bring slippers for the room.
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酒店回复: Dear Tyler, We appreciate your taking the time to provide detailed feedback about your stay. While we are glad that the bed and bathroom met your expectations, it is clear that several aspects of your experience, including cleanliness, staffing availability, and maintenance response, fell short of our standards. Your observations will be shared with our relevant teams to address these concerns and improve service for future guests. We value your insights and hope to have the opportunity to provide a more comfortable experience on a future visit.Sincerely,Hotel Management
4.0分
其他
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The kids in the floor above me were running up and down the halls all night long and it was really annoying to say the least. They even pulled the fire alarm at 2:30am on my 3rd night here. The staff were nice, especially the girl on the 2nd shift! The room I stayed in was exceptionally dirty upon arrival. I had to get it specially cleaned bc it was too nasty to inhabit at its current condition. There were even 3 HUGE dead cockroaches on the floor and on the edge of the under bed by the bedskirt. I felt really dirty whenever I was in my room. Last complaint, the tables, kitchen counters, and bathroom areas were not wiped down. I could have stayed somewhere nicer for the same price. And I should have. Did not rebook my room after this stay.
5.0分
其他
The staff at Extended Stay Germantown is very friendly & Kind Hearted. Mrs.Erica & Mrs.Tiarra are very nice people ❤️
3.0分
商务出差
Room needs a deep cleaning and updating. There was visual debris on the walls and some hard surfaces. Staff was responsive.
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酒店回复: Dear CasSandra,Thank you for taking the time to share your experience. We’re glad our team was able to assist you and make your stay easier. We also appreciate your feedback regarding the room, and our housekeeping team will ensure every area receives extra attention to provide a more comfortable environment. We look forward to the pleasure of welcoming you back for a delightful stay.Sincerely,Hotel Management
5.0分
其他
The staff at the front desk ,Mrs.Tiara & Mrs.Erica are very sweet & understandable people ❤️
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酒店回复: Dear Elvira,Thank you for sharing such a heartfelt message about your experience at Extended Stay America. It truly warms our hearts to hear how Tiara and Erica made you feel so welcomed and understood. They genuinely care about every guest, and knowing their kindness made a difference in your stay means a lot to us. We’ll make sure they hear your wonderful words, which will surely make their day. We can’t wait to have you back with us for another memorable stay.Sincerely,Hotel Management
1.0分
朋友出游
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The outside looked fine, there was ample parking. Front reception was very friendly, hospitable and patient (Lena?). Hallway decor was outdated and room had a an icky vibe. Bed looked like a rollaway but had an ok mattress (if you like firm). Shower tub drained super slow, had to wait 20min to use again. Overall good price for just a quick overnight stay. Felt more like an old motel vibe.
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酒店回复: Dear Cynthia,Thank you for sharing your feedback and for recognizing the efforts of our front desk team. We’re glad certain aspects of your visit met your needs, but we’re sorry to hear the overall atmosphere and condition of the room fell short of your expectations. We understand how even minor issues, like a slow-draining tub, can impact comfort. Your comments are appreciated and will help guide improvements. We hope to welcome you back for a more enjoyable experience.Sincerely,Hotel Management
5.0分
其他
Craig at the front desk is very nice , he’s patient & very understanding
位置很好，房间干净，床很舒服。早餐有点简单，如果能再多一些选择就更好了。总的来说，是一次不错的体验。
这家酒店的一切都太可怕了
我不会推荐它，价格非常昂贵，早餐很糟糕，它所在的区域很好，但它让我失望。
Hotel was in a great location and the design of the facility is nice, the rooms have great layout. The cleaning is not good, though. The entire hotel smells pretty bad. There was grime on counter tops and heavy dirt and sludge in drawers of kitchenette. This facility is obviously very understaffed as well, as it was very hard to find an attendant and when I finally got them on the phone, they sounded exhausted and said that they were too busy to help, and I would need to wait 30 minutes. Checking in and out was difficult, as no one is at the desk and you have to call them multiple times to get someone to make their way to the desk. We had a broken door lock and the response when I got them on the phone was "well, management won't be here for 3 more days, I can't help you." We had to demand a room change, which she was able to accommodate. Staff isn't rude, just obviously stretched too thin. The bed was clean and comfortable, though, and the bathroom was clean. The shower curtain was too short and water got onto the floor. Overall, it was adequate, but definitely bring slippers for the room.
The kids in the floor above me were running up and down the halls all night long and it was really annoying to say the least. They even pulled the fire alarm at 2:30am on my 3rd night here. The staff were nice, especially the girl on the 2nd shift! The room I stayed in was exceptionally dirty upon arrival. I had to get it specially cleaned bc it was too nasty to inhabit at its current condition. There were even 3 HUGE dead cockroaches on the floor and on the edge of the under bed by the bedskirt. I felt really dirty whenever I was in my room. Last complaint, the tables, kitchen counters, and bathroom areas were not wiped down. I could have stayed somewhere nicer for the same price. And I should have. Did not rebook my room after this stay.
The staff at Extended Stay Germantown is very friendly & Kind Hearted. Mrs.Erica & Mrs.Tiarra are very nice people ❤️
Room needs a deep cleaning and updating. There was visual debris on the walls and some hard surfaces. Staff was responsive.
The staff at the front desk ,Mrs.Tiara & Mrs.Erica are very sweet & understandable people ❤️
The outside looked fine, there was ample parking. Front reception was very friendly, hospitable and patient (Lena?). Hallway decor was outdated and room had a an icky vibe. Bed looked like a rollaway but had an ok mattress (if you like firm). Shower tub drained super slow, had to wait 20min to use again. Overall good price for just a quick overnight stay. Felt more like an old motel vibe.
Craig at the front desk is very nice , he’s patient & very understanding