While the staff were friendly the room was awful. Unsafe even. No fire alarms and it was dirty. Because it was under the Choice Umbrella we thought it would be good. We were mistaken The sofa was filthy, no carpets the walls were dirty and the bed not comfortable
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酒店回复: Dear Renee F, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience. While it's wonderful to hear that our staff was friendly, it's clear that we fell short in other areas during your stay. Your concerns about the room's cleanliness and safety are very serious, and I sincerely apologize for the condition you encountered. We understand the importance of having a clean and comfortable environment, and it is disheartening to know we did not meet those expectations. Please be assured that we are addressing these issues immediately. Our team is conducting a thorough inspection of the rooms to ensure all safety equipment is in place and functioning properly. We are also reinforcing our cleaning protocols to prevent such issues in the future. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to restore your faith in our hotel.
1.0分
商务出差
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VERY disgustingly dirty room! Wasn’t even ready for check in at 12 am!!! Manager still has not contacted me! Don’t stay here! It should be a Motel 6 or 8. Floors were so dirty we didn’t take our shoes off to walk around, coffee pot looked like it was never cleaned, the phone had drops of food all over it, and the bathroom floor and counters were black along edges.
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酒店回复: Dear dutchrun17, Thank you for taking the time to share your feedback. I am truly sorry to hear about the disappointing experience you had during your stay. The condition of your room, as described, falls far below the standards we strive to maintain, and I apologize for the inconvenience and discomfort this caused. Please know that your concerns have been taken seriously, and I will be addressing these issues with our housekeeping and management teams immediately. Cleanliness is a top priority for us, and we will take the necessary steps to ensure that this does not happen again. I also apologize that you have not yet been contacted by our manager. This is not the level of service we aim to provide, and I will personally follow up to ensure you receive a call as soon as possible to discuss your experience further. We hope we have the opportunity to make things right in the future.
5.0分
独自旅行
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6:45 pm. At the location by Portage Road near the airport in Kalamazoo, there is a front desk person named Renee. After a super tough day full of mishap after mishap, Renee’s human kindness lifted us up. It’s this kind of service that makes people appreciate staying here. Please give her a raise!!!
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酒店回复: Hi beckycW7010CO, Thank you so much for taking the time to share your uplifting feedback about your recent stay with us. We are absolutely delighted to hear about the positive impact Renee had on your visit! We pride ourselves on providing exceptional customer service, and Renee exemplifies that with her kindness and dedication to making our guests feel valued and cared for. We’re thrilled to know that, after a challenging day, her genuine hospitality made a meaningful difference and brightened your experience. Your thoughtful suggestion to recognize Renee's efforts truly warms our hearts. We will ensure that your kind words are shared with her and our management team, as they serve as a wonderful reminder of the importance of delivering compassionate service to every guest. We sincerely appreciate you choosing to stay with us and taking the time to highlight what made your visit special. We hope to welcome you back soon—hopefully to a smoother day and another great experience with our team!
5.0分
商务出差
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They are so nice to me and treat me with kindness!! They’ll call to see if my room needs anything and follow through I love it here pay them more! Breakfast is good and the weight room is cleaned I like it here. Staff is always fun to talk and hang around pay them more.
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酒店回复: Hi E1875JBkevine, Thank you so much for your thoughtful and uplifting review! Your kind words truly made our day, and we’re delighted to know that your experience with us has been so positive. We’re thrilled to hear that our team’s kindness and attentiveness stood out to you. Checking in to see if your room needs anything is just one of the ways we strive to make your stay comfortable and stress-free. It’s wonderful to hear you’ve enjoyed interacting with our staff—they’re a friendly, hardworking group, and it’s rewarding to see their efforts recognized. We’re glad you’ve found our breakfast satisfying and our weight room clean and inviting. Ensuring a pleasant and well-maintained environment for our guests is a top priority, and your feedback affirms that we’re on the right track. Thank you again for your warm recommendation and for being such an appreciated guest. We hope to continue providing you with a welcoming and enjoyable experience every time you stay with us.
5.0分
家庭亲子
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Good service Mrs.Renee was really weet nice and lovely and understanding. The room was nice and good wifi breakfast was good it is really clean and cozy and welcoming offers coffe and has microwaves and fridges and can doordash food and also offer there own food doordash
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酒店回复: Hi dnasiah2025, Thank you for taking the time to share your lovely experience! We’re thrilled to hear that Mrs. Renee made such a positive impression on your stay. Providing warm, understanding, and friendly service is something we strive for, and it’s wonderful to know she contributed to making your visit special. We’re glad you enjoyed your room and found the amenities, including the Wi-Fi, microwaves, fridges, and breakfast offerings, to your liking. It's great that you appreciated the convenience of being able to DoorDash meals and our own food options—a little extra flexibility can make a big difference during a stay! Your kind words about the clean, cozy, and welcoming atmosphere mean a lot to us. It’s rewarding to know our efforts to create a comfortable and inviting space are noticed. We look forward to welcoming you back for another memorable stay.
5.0分
家庭亲子
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This hotel was amazing, great staff! The best housekeepers and front desk people. The breakfast was great ! The pool is clean and the fitness room was great they let us use fitness room all night. And their pet friendly so the dog can come with over all great
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酒店回复: Hi 280jadeo, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had a great stay in Stillwater and enjoyed the recent updates to our rooms. We take pride in ensuring our rooms are clean, neat, and well-equipped for all our guests, and we’re glad to know it contributed to your comfort. We also appreciate your suggestion about adding an additional towel rack. We will certainly look into this to make sure our rooms are as convenient and functional as possible, especially for guests traveling with little ones. It’s fantastic to hear that our staff, particularly Jackie, made such a positive impression on you. We are proud of our team, and it’s wonderful to know that Jackie’s friendly and welcoming demeanor helped brighten your mornings. We will be sure to pass along your compliments to her! Thank you for recommending our facility to others. Your kind words mean a lot to us, and we would be more than happy to welcome you back the next time you’re in Stillwater. We truly appreciate you taking the time to share your experience, and we look forward to hosting you again!
5.0分
家庭亲子
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Rented a room for my sister here for about a week. The front desk staff was amazing, and made her feel welcome. Renee was incredibly friendly and helpful. Room was comfortable. Food was good. Nice atmosphere. Great place to stay. Highly recommended.
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酒店回复: Hi daviddl2705KB, Thank you so much for your wonderful review! We're thrilled to hear that your sister had a comfortable stay with us. It’s fantastic to know that our front desk staff, especially Renee, made her feel welcome and provided excellent service. We take pride in creating a positive atmosphere for our guests, and we’re glad you enjoyed the food as well. Your recommendation means a lot to us, and we hope to welcome your sister back for another great stay soon!
5.0分
情侣出游
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Perfect place and staff is excellent Everything went smooth. I had a great stay here. Deep at front was very friendly and helped me with information I needed as well. They have pool which is well maintained and breakfast was perfect as well. Everything was nice and clean.
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酒店回复: Hi V9341LHnehas, Thank you for your wonderful review. We’re happy to hear that everything went smoothly during your stay and that you had a great experience with us. We’re especially pleased that Deep was able to assist you and make your stay more enjoyable. It’s great to know you enjoyed the well-maintained pool and the breakfast, and that you found everything clean and up to your expectations. We look forward to welcoming you back on your next visit!
2.0分
情侣出游
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Arrived to room to find the door propped open. Went back down to front desk and advised of the finding. Worker was unsure why door was propped open and assigned us to a different room. The entire room/hotel needs to be updated. The carpet, furniture and sheets stained in the room. Remote to tv did not work. Housekeeping is quick to enter room. They knock one time and announce housekeeping then proceed to open door. We had to yell wait to stop them from opening the door.
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酒店回复: Dear DP, Thank you for taking the time to provide feedback about your recent stay with us. I sincerely apologize for the numerous issues you encountered and for the inconvenience they caused. Finding your room door propped open upon arrival is concerning, and I understand the discomfort and unease this must have caused. This is not the standard we strive to maintain, and I regret that our front desk staff was unable to provide an explanation for this oversight. I appreciate your patience in allowing us to assign you to a different room. I am also deeply sorry for the condition of the hotel room, including the stained carpet, furniture, and sheets, as well as the non-functional TV remote. Your comments clearly indicate that updates and improvements are needed, and I assure you that we are taking steps to address these issues. We are committed to providing a clean and comfortable environment for all our guests, and your feedback helps us to identify areas for immediate attention. Furthermore, I apologize for the disruption caused by our housekeeping staff. Our protocol is to ensure guests are given adequate time to respond before entering a room. I will address this with our housekeeping team to ensure that such incidents do not occur in the future. We value your feedback as it highlights areas where we need to improve. Thank you once again for bringing these matters to our attention, and I hope we have the opportunity to restore your faith in our hotel.
4.0分
家庭亲子
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A big shout out + heartfelt "Thank you!" to Renee at the front desk! I had a bad reaction to a cleaning product used in the room to which we were assigned and I thought I would not be able to sleep - headache, watery eyes, itchy skin and nose, etc. I tried to put my big girl pants on and suck it up, but I was so miserable. So we went to the front desk and told Renee about my dilemma - she was so dreamy! She immediately looked for an alternate room for us, produced a key and had us check out the room before we went through with the transition... it was perfect! What could have been a horrible experience was made into a beautiful stay, thanks to Renee's fast action and wonderful customer service prowess! We would stay here again thanks to Renee!
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酒店回复: Hi 872Iynnk, Thank you so much for taking the time to share your positive experience with us, and for recognizing Renee's exceptional service. We're thrilled to hear that she was able to assist you promptly and ensure that your stay was enjoyable and comfortable. Our team strives to provide outstanding customer service, and it's wonderful to hear that Renee went above and beyond to accommodate your needs. We will be sure to pass along your kind words to her, as they serve as a great source of motivation and encouragement. We're delighted that Renee's quick action turned what could have been a difficult situation into a beautiful stay for you. Your comfort and satisfaction are our top priorities, and we're so glad that Renee was able to make that happen. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit. Should you need anything during your stay, please don't hesitate to reach out to us.
While the staff were friendly the room was awful. Unsafe even. No fire alarms and it was dirty. Because it was under the Choice Umbrella we thought it would be good. We were mistaken The sofa was filthy, no carpets the walls were dirty and the bed not comfortable
VERY disgustingly dirty room! Wasn’t even ready for check in at 12 am!!! Manager still has not contacted me! Don’t stay here! It should be a Motel 6 or 8. Floors were so dirty we didn’t take our shoes off to walk around, coffee pot looked like it was never cleaned, the phone had drops of food all over it, and the bathroom floor and counters were black along edges.
6:45 pm. At the location by Portage Road near the airport in Kalamazoo, there is a front desk person named Renee. After a super tough day full of mishap after mishap, Renee’s human kindness lifted us up. It’s this kind of service that makes people appreciate staying here. Please give her a raise!!!
They are so nice to me and treat me with kindness!! They’ll call to see if my room needs anything and follow through I love it here pay them more! Breakfast is good and the weight room is cleaned I like it here. Staff is always fun to talk and hang around pay them more.
Good service Mrs.Renee was really weet nice and lovely and understanding. The room was nice and good wifi breakfast was good it is really clean and cozy and welcoming offers coffe and has microwaves and fridges and can doordash food and also offer there own food doordash
This hotel was amazing, great staff! The best housekeepers and front desk people. The breakfast was great ! The pool is clean and the fitness room was great they let us use fitness room all night. And their pet friendly so the dog can come with over all great
Rented a room for my sister here for about a week. The front desk staff was amazing, and made her feel welcome. Renee was incredibly friendly and helpful. Room was comfortable. Food was good. Nice atmosphere. Great place to stay. Highly recommended.
Perfect place and staff is excellent Everything went smooth. I had a great stay here. Deep at front was very friendly and helped me with information I needed as well. They have pool which is well maintained and breakfast was perfect as well. Everything was nice and clean.
Arrived to room to find the door propped open. Went back down to front desk and advised of the finding. Worker was unsure why door was propped open and assigned us to a different room. The entire room/hotel needs to be updated. The carpet, furniture and sheets stained in the room. Remote to tv did not work. Housekeeping is quick to enter room. They knock one time and announce housekeeping then proceed to open door. We had to yell wait to stop them from opening the door.
A big shout out + heartfelt "Thank you!" to Renee at the front desk! I had a bad reaction to a cleaning product used in the room to which we were assigned and I thought I would not be able to sleep - headache, watery eyes, itchy skin and nose, etc. I tried to put my big girl pants on and suck it up, but I was so miserable. So we went to the front desk and told Renee about my dilemma - she was so dreamy! She immediately looked for an alternate room for us, produced a key and had us check out the room before we went through with the transition... it was perfect! What could have been a horrible experience was made into a beautiful stay, thanks to Renee's fast action and wonderful customer service prowess! We would stay here again thanks to Renee!