Place is dirty and smelly. Trash in the stairway stacked up, cigarettes all on the ground, towels were dirty and the floor was sticky. There are lot of places to shopm
展开
酒店回复: Dear Cynthia, Thank you for sharing your concerns. We sincerely apologize for the condition you encountered during your stay, as this does not reflect the standard we strive to maintain. Your observations regarding cleanliness and comfort are taken seriously, and we will share these matters with our team to prevent recurrence. We appreciate your feedback as it helps us improve our services. While we regret your experience, we hope you might consider giving us another opportunity in the future to provide a stay that better meets your expectations and reflects the quality we aim to deliver.Sincerely,Hotel Management
1.0分
其他
展开
DO NOT recommend
Absolutely the worst experience I’ve had while visiting hotel staff beyond rude and disrespectful visibly ******, not to mention false advertisement, no breakfast and unreasonable. Vending prices would not recommend to my worst enemy.
展开
酒店回复: Dear Kristilee, Thank you for sharing your impressions. We are truly sorry to learn that your stay left you feeling this way. Providing a welcoming environment and respectful service are important priorities, and we regret that you did not feel this was reflected during your visit. We also understand your concerns regarding the breakfast offering and appreciate you bringing this to our attention. Your comments will be shared with the appropriate team for attention. We value your feedback and hope that future experiences are more positive and aligned with your expectations.Sincerely, Hotel Management
1.0分
其他
展开
Worst hotel ever!!!
This was the worst hotel we have ever been at. Entire hotel had a bad odor and everything was dirty or war out. No ice machine, coffee, breakfast. We booked 2 rooms with king beds and were told that payment would not be taken until we arrived at the hotel. When we arrived we were told that they only had one room with a king bed.
展开
酒店回复: Dear Mel, Thank you for taking the time to share your feedback. We are truly sorry to learn of the disappointment you experienced during your stay. The concerns you mentioned regarding available amenities and room arrangements do not reflect the welcoming environment we strive to provide. Please be assured that your comments have been shared with our management team. We deeply regret the frustration this caused and sincerely appreciate your candor. Your input is invaluable in helping us improve, and we hope you might allow us another opportunity to provide a far better experience.Sincerely,Hotel Management
2.0分
其他
展开
Initial room was not cleaned
Room that was initially given to us was not cleaned. Bathroom had dirty towels on sink. Literally seemed like nobody cleaned that room from whomever was previously in there. I will give the gentleman working reception some posiive points for immediately putting us in a different room akd meeting at newly assigned room to make sure it wasnt the same. Good value otherwise and pet friendly which we needed.
展开
酒店回复: Dear Eric, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the first room and the inconvenience this caused. It is reassuring to know that our team member was able to assist quickly and ensure you were moved to a more suitable accommodation. We truly value your recognition of his efforts and are glad the rest of your stay was more comfortable. Your comments are important and will be shared with our team to prevent a recurrence. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
2.0分
其他
展开
Eew
Front deak attendant was extremely helpful and courteous. Hotel is a dump. There are people living there and it’s creepy. NOT happy. I am very glad I wasn’t by myself.
展开
酒店回复: Dear Tabitha, Thank you for sharing your experience. We are glad to hear that our front desk staff provided helpful and courteous service during your stay. We regret that the overall environment did not meet your expectations, and we understand how certain aspects of the property may have felt unsettling. Your feedback is valuable and will be used to evaluate ways to enhance the comfort and security of the environment for future guests. We hope that despite the concerns you encountered, you were able to find some convenience and support during your visit.Sincerely,Hotel Management
1.0分
家庭亲子
展开
The area was nice & quiet. Near a shopping mall. It felt safe up until I walked in to check in. The hallway smelled, the room smelled. It didn't smell like a hotel, but an apartment. Right when we walked into our hotel room, we were greeted with a stench of uncleanliness. I definitely recommend a deeper clean if they want to get rid of the odor. Definitely not staying here again.
展开
酒店回复: Dear Sarah, Thank you for sharing your experience. We regret that the room and hallways did not meet your expectations, with odors that affected your comfort upon arrival. We understand how unsettling an unclean environment can be and how it impacts your perception of the stay. Your feedback regarding the condition and cleanliness is appreciated, and it will be shared with our team to guide improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
1.0分
情侣出游
展开
The only reason I picked this hotel is because it accepted dogs. This is a very bare minimum kind of hotel. You are alotted 2 wash cloths & 2 towels with no soap, shampoo, body wash or dish soap. There is not any kitchen supplies and they only wash linens every 2 weeks. If you want to wash your clothes yourself, you can bring them down and pay $2 to wash and $2 to dry. There was a hair ball on the bathroom floor. The check in process took almost 30 min and the worker typed my email incorrectly twice, after he had it written down in front of him. I would not recommend.
展开
酒店回复: Dear Heather, Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced, including the limited amenities, cleanliness concerns, and delays during check-in. Your feedback highlights areas where our services fell short of expectations, and we assure you that we will address this with the concerned team to ensure improvements in room preparation, supply availability, and front desk accuracy. Guest comfort and satisfaction are top priorities, and your observations will help guide enhancements to provide a smoother and more accommodating stay. We regret that your visit did not meet your needs and appreciate your candid feedback.Sincerely,Hotel Management
3.0分
情侣出游
展开
Staff was very friendly. I understand that it was an extended stay hotel but coffee in the room or at least in the lobby would have been nice. Told us we could go to Denny's
展开
酒店回复: Dear Kathy, We’re delighted to hear that you were warmly welcomed and appreciated the service provided during your stay. Creating a pleasant and comfortable experience for our guests is always our priority. We also appreciate your thoughts regarding additional offerings that could enhance the visit. Feedback like yours is valuable as it helps guide future enhancements. Thank you for sharing your perspective, and we hope to have the opportunity to welcome you again and make your next visit even more enjoyable.Sincerely,Hotel Management
5.0分
其他
Great staff! Courteous and super helpful. Cola is the best and Ms. Liz is a sweetheart
1.0分
其他
展开
It’s in a good location but smells like ********** the room had burnt holes in countertops the stove looked like it could blow up. I got my money back the same day. Don’t sleep here.
展开
酒店回复: Dear Erica, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience fell far short of expectations. Providing a welcoming and well-maintained environment is important to us, and we regret that your visit did not reflect this standard. We understand your decision and appreciate the opportunity to hear your concerns. We will share this matter with our team for attention. We hope to have a chance to offer a more positive experience in the future.Sincerely,Hotel Management
Not worth the price.
Place is dirty and smelly. Trash in the stairway stacked up, cigarettes all on the ground, towels were dirty and the floor was sticky. There are lot of places to shopm
DO NOT recommend
Absolutely the worst experience I’ve had while visiting hotel staff beyond rude and disrespectful visibly ******, not to mention false advertisement, no breakfast and unreasonable. Vending prices would not recommend to my worst enemy.
Worst hotel ever!!!
This was the worst hotel we have ever been at. Entire hotel had a bad odor and everything was dirty or war out. No ice machine, coffee, breakfast. We booked 2 rooms with king beds and were told that payment would not be taken until we arrived at the hotel. When we arrived we were told that they only had one room with a king bed.
Initial room was not cleaned
Room that was initially given to us was not cleaned. Bathroom had dirty towels on sink. Literally seemed like nobody cleaned that room from whomever was previously in there. I will give the gentleman working reception some posiive points for immediately putting us in a different room akd meeting at newly assigned room to make sure it wasnt the same. Good value otherwise and pet friendly which we needed.
Eew
Front deak attendant was extremely helpful and courteous. Hotel is a dump. There are people living there and it’s creepy. NOT happy. I am very glad I wasn’t by myself.
The area was nice & quiet. Near a shopping mall. It felt safe up until I walked in to check in. The hallway smelled, the room smelled. It didn't smell like a hotel, but an apartment. Right when we walked into our hotel room, we were greeted with a stench of uncleanliness. I definitely recommend a deeper clean if they want to get rid of the odor. Definitely not staying here again.
The only reason I picked this hotel is because it accepted dogs. This is a very bare minimum kind of hotel. You are alotted 2 wash cloths & 2 towels with no soap, shampoo, body wash or dish soap. There is not any kitchen supplies and they only wash linens every 2 weeks. If you want to wash your clothes yourself, you can bring them down and pay $2 to wash and $2 to dry. There was a hair ball on the bathroom floor. The check in process took almost 30 min and the worker typed my email incorrectly twice, after he had it written down in front of him. I would not recommend.
Staff was very friendly. I understand that it was an extended stay hotel but coffee in the room or at least in the lobby would have been nice. Told us we could go to Denny's
Great staff! Courteous and super helpful. Cola is the best and Ms. Liz is a sweetheart
It’s in a good location but smells like ********** the room had burnt holes in countertops the stove looked like it could blow up. I got my money back the same day. Don’t sleep here.