Walmar was great checking me in as well as the rest of the staff. My room was comfortable as always.
3.0分
其他
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The room was comfortable and The hotel staff was great! Especially Walmar! She was nice and checked me in after hours and double checked my room to make sure everything was fine before giving me my key. I’ll most definitely be back! The staff is awesome
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酒店回复: Dear Guest, Thank you for sharing such thoughtful feedback. It is wonderful to know that your accommodations felt comfortable and that the team created a smooth and welcoming arrival for you. Your kind words about Walmar and the extra care she provided mean a great deal, and they will certainly be shared with her. We are delighted that your experience left a positive impression, and we look forward to having you back on your next visit.Sincerely,Hotel Management
5.0分
情侣出游
It was clean, beds and pillows werent uncomfortable. Will stay here again when i go to a show next time.
1.0分
其他
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Not what I expected
The front desk staff was polite and patient. However, the whole hotel has an unpleasant smell. It was also very dirty. Like… baked in dirt and grime. There was also plastic on the mattress. I left after one night.
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酒店回复: Dear Elise, Thank you for sharing your feedback. We are pleased to hear that our front desk team provided courteous and attentive service. We apologize for the discomfort you experienced due to the condition and atmosphere of the room. Cleanliness and comfort are priorities, and your comments have been shared with the appropriate teams for attention. We regret that your stay was not satisfactory and truly appreciate your honesty, as it helps us improve. We hope for the opportunity to offer you a far better experience in the future.Sincerely,Hotel Management
5.0分
其他
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Everything about our stay went well and Staff was very welcoming and friendly. Only issue was there was no soap, shampoo, or water glasses in the room and the hairdryer was missing. Had to go to front desk to get soap and shampoo. But everything was clean and comfortable otherwise.
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酒店回复: Dear Sheryl, We are glad to hear that your stay went smoothly and that our team made you feel welcome. We appreciate you letting us know about the missing items, and we will work to ensure these essentials are always available in every room. It is great to hear that you found the accommodations clean and comfortable. At Extended Stay America, we strive to make every visit pleasant, and we look forward to hosting you again in the future.Sincerely,Hotel Management
1.0分
其他
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Not worth the price.
Place is dirty and smelly. Trash in the stairway stacked up, cigarettes all on the ground, towels were dirty and the floor was sticky. There are lot of places to shopm
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酒店回复: Dear Cynthia, Thank you for sharing your concerns. We sincerely apologize for the condition you encountered during your stay, as this does not reflect the standard we strive to maintain. Your observations regarding cleanliness and comfort are taken seriously, and we will share these matters with our team to prevent recurrence. We appreciate your feedback as it helps us improve our services. While we regret your experience, we hope you might consider giving us another opportunity in the future to provide a stay that better meets your expectations and reflects the quality we aim to deliver.Sincerely,Hotel Management
1.0分
其他
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DO NOT recommend
Absolutely the worst experience I’ve had while visiting hotel staff beyond rude and disrespectful visibly ******, not to mention false advertisement, no breakfast and unreasonable. Vending prices would not recommend to my worst enemy.
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酒店回复: Dear Kristilee, Thank you for sharing your impressions. We are truly sorry to learn that your stay left you feeling this way. Providing a welcoming environment and respectful service are important priorities, and we regret that you did not feel this was reflected during your visit. We also understand your concerns regarding the breakfast offering and appreciate you bringing this to our attention. Your comments will be shared with the appropriate team for attention. We value your feedback and hope that future experiences are more positive and aligned with your expectations.Sincerely, Hotel Management
1.0分
其他
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Worst hotel ever!!!
This was the worst hotel we have ever been at. Entire hotel had a bad odor and everything was dirty or war out. No ice machine, coffee, breakfast. We booked 2 rooms with king beds and were told that payment would not be taken until we arrived at the hotel. When we arrived we were told that they only had one room with a king bed.
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酒店回复: Dear Mel, Thank you for taking the time to share your feedback. We are truly sorry to learn of the disappointment you experienced during your stay. The concerns you mentioned regarding available amenities and room arrangements do not reflect the welcoming environment we strive to provide. Please be assured that your comments have been shared with our management team. We deeply regret the frustration this caused and sincerely appreciate your candor. Your input is invaluable in helping us improve, and we hope you might allow us another opportunity to provide a far better experience.Sincerely,Hotel Management
2.0分
其他
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Initial room was not cleaned
Room that was initially given to us was not cleaned. Bathroom had dirty towels on sink. Literally seemed like nobody cleaned that room from whomever was previously in there. I will give the gentleman working reception some posiive points for immediately putting us in a different room akd meeting at newly assigned room to make sure it wasnt the same. Good value otherwise and pet friendly which we needed.
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酒店回复: Dear Eric, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the first room and the inconvenience this caused. It is reassuring to know that our team member was able to assist quickly and ensure you were moved to a more suitable accommodation. We truly value your recognition of his efforts and are glad the rest of your stay was more comfortable. Your comments are important and will be shared with our team to prevent a recurrence. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
1.0分
其他
Filthy room. Unsafe feeling. Lectured at check in about policies. Awful experience.
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酒店回复: Dear Jeremiah, Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet expectations and for the discomfort you felt during your visit. Please accept our sincere apologies for the condition of your room and the interaction at check-in. Your feedback has been shared with the appropriate teams to ensure immediate attention and improvement. We deeply regret that your experience was disappointing and appreciate you taking the time to bring these concerns to our attention. Your input is valuable, and we hope to restore your confidence in the future.Sincerely,Hotel Management
Walmar was great checking me in as well as the rest of the staff. My room was comfortable as always.
The room was comfortable and The hotel staff was great! Especially Walmar! She was nice and checked me in after hours and double checked my room to make sure everything was fine before giving me my key. I’ll most definitely be back! The staff is awesome
It was clean, beds and pillows werent uncomfortable. Will stay here again when i go to a show next time.
Not what I expected
The front desk staff was polite and patient. However, the whole hotel has an unpleasant smell. It was also very dirty. Like… baked in dirt and grime. There was also plastic on the mattress. I left after one night.
Everything about our stay went well and Staff was very welcoming and friendly. Only issue was there was no soap, shampoo, or water glasses in the room and the hairdryer was missing. Had to go to front desk to get soap and shampoo. But everything was clean and comfortable otherwise.
Not worth the price.
Place is dirty and smelly. Trash in the stairway stacked up, cigarettes all on the ground, towels were dirty and the floor was sticky. There are lot of places to shopm
DO NOT recommend
Absolutely the worst experience I’ve had while visiting hotel staff beyond rude and disrespectful visibly ******, not to mention false advertisement, no breakfast and unreasonable. Vending prices would not recommend to my worst enemy.
Worst hotel ever!!!
This was the worst hotel we have ever been at. Entire hotel had a bad odor and everything was dirty or war out. No ice machine, coffee, breakfast. We booked 2 rooms with king beds and were told that payment would not be taken until we arrived at the hotel. When we arrived we were told that they only had one room with a king bed.
Initial room was not cleaned
Room that was initially given to us was not cleaned. Bathroom had dirty towels on sink. Literally seemed like nobody cleaned that room from whomever was previously in there. I will give the gentleman working reception some posiive points for immediately putting us in a different room akd meeting at newly assigned room to make sure it wasnt the same. Good value otherwise and pet friendly which we needed.
Filthy room. Unsafe feeling. Lectured at check in about policies. Awful experience.