酒店回复: Thank you for your feedback. We try to make your stay as comfortable as possible, and I do apologize for your stay not being as you liked. When you book a stay with us again you can ask for a regular king room and this room will have a regular shower with a sliding shower door. Also, please send us a message after booking and we can make sure to put you on a higher floor. I do hope that you will stay again with us in the future.
酒店回复: Hi Robert!We're happy to know you enjoyed your stay. Thank you for letting us know about the issue you experienced. We've checked the problem you reported and have fixed it.We hope to see you again next time you're in Knoxville!
5.0分
其他
原文
翻译提供方：Google
一尘不染，崭新，安静，可携带宠物，床很舒服，浴室宽敞，免费停车，前台经理 Sara 热情友好，入住体验轻松，退房时间不到中午——一切都物超所值
展开
酒店回复: Thank you for your review. We truly strive to make your stay with us amazing. We look forward to your next visit with us soon.
5.0分
情侣出游
原文
翻译提供方：Google
这里干净、安全，步行即可到达不错的餐厅，而且距离我们要参观的地方也很近。
展开
酒店回复: Hi Mary! Thank you for your positive feedback. We truly appreciate it. We look forward to your next stay with us.
3.0分
家庭亲子
原文
翻译提供方：Google
预订了一间特大床房，付了钱后才到，结果被告知只剩下两间大床房了。工作人员很友好，但床太硬了。
展开
酒店回复: I want to apologize for not having the room type you booked. We strive to make sure we accommodate everyone. I do hope that you will stay with us again.
4.0分
其他
原文
翻译提供方：Google
不错的一晚住宿。
酒店总体不错。还行，没什么特别的。
1.0分
商务出差
展开
I booked a KING room and was given a Double room with smaller beds. We were told we could take the Double room or leave. NOT WHAT WE PAID FOR !!!!!!!!!!!! We paid extra for a King Room per their ad price. However, The staff did NOT even care they sold something they did NOT even have..... Terrible Customer Service !!
展开
酒店回复: Dear Guest,We totally understand and relate to your frustration and we're sorry we could not accommodate your preference this time. At the time of your booking, a standard room was booked with a request for a king bed. Unfortunately, the king bed type was not available. We always suggest booking directly with the hotel brand to get a full explanation and guarantee of the reservation. We're sorry this was not made clear in the booking platform and we hope to see you again, if your travels bring you back to Knoxville!
5.0分
朋友出游
Staff was super nice and helpful! From housekeeping to front desk. And it was very clean!! I’d come back
展开
酒店回复: Thank you for the kind words! We're happy to hear our staff and cleanliness made your stay enjoyable. We look forward to having you back!
入住快捷热情，房间设施也很好，尤其是能按备注要求安排了安静的房间，比较伯明翰的那家好了许多，干净整洁，符合对假日的期待。
地理位置不错的，很方便
淋浴间符合ADA标准，没有淋浴门，只有一道薄薄的浴帘，所以水会溅到浴室里。以后我会要求订一间非ADA标准的客房。另外，我被安排在一楼，所以房间旁边的侧门有时会有人进进出出，会很吵。
除此之外，一切都很好。
物有所值
总的来说，对于去鸽子谷玩一晚来说，这里是个很棒的住处。干净舒适（就酒店而言）。唯一的问题是摇椅马桶歪了。半夜马桶坐下时发出“咚咚咚”的响声，很难保持安静。
一尘不染，崭新，安静，可携带宠物，床很舒服，浴室宽敞，免费停车，前台经理 Sara 热情友好，入住体验轻松，退房时间不到中午——一切都物超所值
这里干净、安全，步行即可到达不错的餐厅，而且距离我们要参观的地方也很近。
预订了一间特大床房，付了钱后才到，结果被告知只剩下两间大床房了。工作人员很友好，但床太硬了。
不错的一晚住宿。
酒店总体不错。还行，没什么特别的。
I booked a KING room and was given a Double room with smaller beds. We were told we could take the Double room or leave. NOT WHAT WE PAID FOR !!!!!!!!!!!! We paid extra for a King Room per their ad price. However, The staff did NOT even care they sold something they did NOT even have..... Terrible Customer Service !!
Staff was super nice and helpful! From housekeeping to front desk. And it was very clean!! I’d come back