酒店回复: We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we hope to see you again in the future.
5.0分
其他
原文
翻译提供方:Google
总体来说,这次住宿体验很棒。
入住人员很友好。房间宽敞干净。早餐也很棒。这次住宿体验很满意。
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酒店回复: We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.
2.0分
商务出差
原文
翻译提供方:Google
房间不太好。
房间里有股脚臭味。淋浴间太小,转身时必须碰到扶手或浴帘。
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
4.0分
其他
原文
翻译提供方:Google
我们住了3晚,客房服务人员从未打扫过我们的房间。他们告知我们后,我们换了床单。
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酒店回复: We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we hope to see you in the future.
3.0分
家庭亲子
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The beds were comfortable and the staff was nice. The breakfast choices were lacking. The rooms definitely showed age with the mirror paint cracking, shower curtain wouldn’t stay closed and the AC rattled. Walla are very thin and I could hear the people next door talking.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Knoxville East. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
1.0分
家庭亲子
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This was our first time in this hotel. It was a bit farther away from Knoxville and the price reflected that. Remember, you get what you pay for!! We figured we’d try and see how it was. The staff was very friendly however that was it. The room was dirty. The pull out couch which we needed to use was unacceptable. The mattress was dirty and under the sheet it had dead bugs. So we closed it and had to use the couch as the bed. The rest of the room was subpar. The free breakfast was terrible! The oatmeal was hard in the packets, the loose cereal was extremely old and very hard. The waffle batter…I don’t even know what came out of that when I tried to make a waffle. We stuck to the pre-packed food as long as the date was current. Ended up going to McDonalds. That felt like a huge step up. So overall the experience was awful. I would never EVER stay there again.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Knoxville East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
2.0分
其他
Not Recommended
Hotel smelled moldy. Clearly there had been water damage. Hotel room was in poor condition.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Knoxville East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with my team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
3.0分
家庭亲子
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Couch was broken like a large person had set in the middle of it and broke it. Didn’t feel as clean as last time. TV didn’t work several outlets weren’t working. Toilet paper dispenser was missing. Front desk clerk was super friendly and very helpful. Well lit parking lot and hallways. Felt very safe and conveniently located to other dining options and to our daughter’s school.
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酒店回复: We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.
5.0分
其他
I would stay again.
Check in and check out was great. All the employees were friendly and polite. Breakfast was good.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Knoxville East and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
2.0分
其他
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Started ok with friendly staff at check in, but not great after. For some reason the elevator had a perpetual wet sign. Halls look like they've been flooded with dirty carpets. Bathroom had some mold in the corners of the tub. The bed was displaced and my son cut his leg on a metal piece that was sticking out and covered by the bed skirt. Breakfast was usual.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Knoxville East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance and housekeeping to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
还行
入住很方便,大堂环境不错。房间:沙发有污渍,房间有不明气味,床吱吱作响,淋浴龙头故障,水温调节不正常。早餐选择一般。
总体来说,这次住宿体验很棒。
入住人员很友好。房间宽敞干净。早餐也很棒。这次住宿体验很满意。
房间不太好。
房间里有股脚臭味。淋浴间太小,转身时必须碰到扶手或浴帘。
我们住了3晚,客房服务人员从未打扫过我们的房间。他们告知我们后,我们换了床单。
The beds were comfortable and the staff was nice. The breakfast choices were lacking. The rooms definitely showed age with the mirror paint cracking, shower curtain wouldn’t stay closed and the AC rattled. Walla are very thin and I could hear the people next door talking.
This was our first time in this hotel. It was a bit farther away from Knoxville and the price reflected that. Remember, you get what you pay for!! We figured we’d try and see how it was. The staff was very friendly however that was it. The room was dirty. The pull out couch which we needed to use was unacceptable. The mattress was dirty and under the sheet it had dead bugs. So we closed it and had to use the couch as the bed. The rest of the room was subpar. The free breakfast was terrible! The oatmeal was hard in the packets, the loose cereal was extremely old and very hard. The waffle batter…I don’t even know what came out of that when I tried to make a waffle. We stuck to the pre-packed food as long as the date was current. Ended up going to McDonalds. That felt like a huge step up. So overall the experience was awful. I would never EVER stay there again.
Not Recommended
Hotel smelled moldy. Clearly there had been water damage. Hotel room was in poor condition.
Couch was broken like a large person had set in the middle of it and broke it. Didn’t feel as clean as last time. TV didn’t work several outlets weren’t working. Toilet paper dispenser was missing. Front desk clerk was super friendly and very helpful. Well lit parking lot and hallways. Felt very safe and conveniently located to other dining options and to our daughter’s school.
I would stay again.
Check in and check out was great. All the employees were friendly and polite. Breakfast was good.
Started ok with friendly staff at check in, but not great after. For some reason the elevator had a perpetual wet sign. Halls look like they've been flooded with dirty carpets. Bathroom had some mold in the corners of the tub. The bed was displaced and my son cut his leg on a metal piece that was sticking out and covered by the bed skirt. Breakfast was usual.