It’s very unfortunate that this town’s hotels do not reinvest the overpriced rooms back into the properties. I guess I’m a part of the problem by agreeing to pay.
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酒店回复: Dear Brian,We're sorry that you were disappointed in our rooms and their prices. Our guests' comfort and satisfaction are our priority, and, unfortunately, we didn't provide this for you. Your feedback will be considered for the future, and we hope you'll give us a second chance to change your perspective of us.
1.0分
商务出差
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DO NOT STAY HERE!
Awful, what a slum. My employee had to leave in the middle of the night because people were knocking on his door. He felt unsafe. We tried to get a refund and they refused. Poorly operated “hotel” DO NOT STAY HERE!
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酒店回复: Dear Tyler,Thank you for taking the time to share your concerns. It is troubling to hear that your colleague felt unsafe during the stay, as comfort and security are fundamental to any guest experience, and we ensure a secure environment on our property. Please know that when booking through a third-party company, refunds and cancellations should be dealt with through them. We regret the impression this visit left and appreciate you bringing these concerns to light. It is our hope that you will give us another chance to change your perceptions down the line.
1.0分
其他
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Run Down Old Motel
I expected much more from a Wyndham hotel. This is a run down motel. It was remodeled at one time but the pictures provided on the web site do not reflect the current condition. I knew we were in trouble after checking in. We first see a broken down car with expired tags that has been sitting since January 2025 (tag expiration date) and was full of junk. When we entered the room it smelled of mildew. The couch was nasty and the cushions were flat. There was no desk in the room which I needed for work. I went back to the front desk to complain and was offered a different suite. I was given the new keys and went to the new room but the keys did not work (red light flashing). I then went back to the front desk and told the clerk I would give him one more chance. He swapped with brand new key cards and I tried the door but again it would not open (red flashing light). I went back to the front desk and told the clerk we won't be staying here. We were given a refund. The clerk did apologize and handed me the receipt documenting the refund. I will upload the photos showing the issues.
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酒店回复: Dear Richard,Thank you for taking the time to share such a detailed account of your experience. It is concerning to learn of the issues you encountered. A fresh, welcoming environment and functional accommodations are the very basics of hospitality, and it is disappointing to know these essentials were not met during your visit. What you shared does not reflect the standards that we aim to uphold, and your frustration is entirely understandable. While it is good to know our team was able to process your refund and offered an apology, the inconvenience you experienced before reaching that point is regrettable. Your perspective will be shared with leadership so that these matters receive the attention they require. We hope you will consider giving us another opportunity in the future to change your perceptions down the line.
1.0分
其他
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Go elsewhere!
This was by far the worst, outdated and smelliest place I’ve ever stayed at. I figured because it was a Wyndham property that it should’ve been half decent. Wrong, smelled like urine, the mini fridge was so old that the door was completely rusted, furniture was at least 20 to 30 years old if not more. Do yourself a favor and avoid this place by all means.
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酒店回复: Dear Robert,Thank you for sharing your experience. We’re disappointed to hear that the condition and upkeep of our property fell short of expectations. Your comments are important and will be shared with the team as we work on improving our guest experience.
2.0分
商务出差
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Good for only a night very dirty and old lots of bugs I killed 5 spiders in my room my tv didn’t even have power cable and they wouldn’t even give me one when I tried to request a different room they wouldn’t
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns, the TV, and room reassignment. Your comments are very important to us, and we will share them with our housekeeping and maintenance teams to improve our guest experience. We appreciate you taking the time to provide your input and hope to have the opportunity to provide a better visit in the future.
1.0分
商务出差
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I honestly didn’t like anything about my stay here. The room smelled of mildew. The key card quit working every other day. There were spiders in the bathroom. Hairs all over the shower. The pool was so cloudy you couldn’t see the bottom and it was like that the entire stay.
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酒店回复: Dear Zach,Thank you for taking the time to share your thoughts with us. We're sorry to hear that parts of your experience fell short of expectations. Please accept our sincere apologies for any inconvenience, and know that we are actively addressing the concerns you raised. Your feedback is appreciated, and we hope you'll consider returning so we can deliver the exceptional experience you deserve.
5.0分
朋友出游
Desk People Real Nice & Helpful . Real easy to get to Ball game from Motel
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酒店回复: Dear Wayne,Thank you for your feedback and perfect rating! We're glad our team was helpful and that our location made it easy for you to get to your game. We hope to welcome you to Baymont by Wyndham Tuscaloosa again for your next visit!
5.0分
家庭亲子
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Check in was quick and easy (even very late after hours). Very helpful staff in getting needed items. Convenient location with many options for food, gas, quick shopping needs.
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酒店回复: Dear Cori,Thank you for sharing your experience! We're so glad your late-night check-in went smoothly and that our dedicated team was able to assist with everything you needed. It's great to hear our prime location added to the convenience of your stay as well. It was a pleasure having you here, and we hope to welcome you back soon!
4.0分
其他
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Cheap and great stay
Stay was overall good. Some things could be updated or brought up to times like a capable smart tv in the room. Tub prob should be updated had visible wear and tear in the bottom that made it look dirty even if it wasn’t. Pool was not open and they were not sure when it would be.
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酒店回复: Dear Danielle,Thank you for sharing your feedback. Guest rooms must reflect modern comfort, and it's regrettable the condition of certain features, like the tub and television, affected your visit. The pool’s unavailability also added to the disappointment. While it's encouraging to hear your overall stay was enjoyable, comments like yours help highlight areas that could benefit from attention to better meet guest expectations. We look forward to welcoming you back for a more complete experience here at Baymont by Wyndham Tuscaloosa.
卫生间水龙头坏了，我们不得不从浴缸水龙头接水。有些毛巾有污渍（可能卫生，但看起来不舒服）。浴室的整体美观度很差，墙壁装饰条脱落，浴帘也发霉了。
It’s very unfortunate that this town’s hotels do not reinvest the overpriced rooms back into the properties. I guess I’m a part of the problem by agreeing to pay.
DO NOT STAY HERE!
Awful, what a slum. My employee had to leave in the middle of the night because people were knocking on his door. He felt unsafe. We tried to get a refund and they refused. Poorly operated “hotel” DO NOT STAY HERE!
Run Down Old Motel
I expected much more from a Wyndham hotel. This is a run down motel. It was remodeled at one time but the pictures provided on the web site do not reflect the current condition. I knew we were in trouble after checking in. We first see a broken down car with expired tags that has been sitting since January 2025 (tag expiration date) and was full of junk. When we entered the room it smelled of mildew. The couch was nasty and the cushions were flat. There was no desk in the room which I needed for work. I went back to the front desk to complain and was offered a different suite. I was given the new keys and went to the new room but the keys did not work (red light flashing). I then went back to the front desk and told the clerk I would give him one more chance. He swapped with brand new key cards and I tried the door but again it would not open (red flashing light). I went back to the front desk and told the clerk we won't be staying here. We were given a refund. The clerk did apologize and handed me the receipt documenting the refund. I will upload the photos showing the issues.
Go elsewhere!
This was by far the worst, outdated and smelliest place I’ve ever stayed at. I figured because it was a Wyndham property that it should’ve been half decent. Wrong, smelled like urine, the mini fridge was so old that the door was completely rusted, furniture was at least 20 to 30 years old if not more. Do yourself a favor and avoid this place by all means.
Good for only a night very dirty and old lots of bugs I killed 5 spiders in my room my tv didn’t even have power cable and they wouldn’t even give me one when I tried to request a different room they wouldn’t
I honestly didn’t like anything about my stay here. The room smelled of mildew. The key card quit working every other day. There were spiders in the bathroom. Hairs all over the shower. The pool was so cloudy you couldn’t see the bottom and it was like that the entire stay.
Desk People Real Nice & Helpful . Real easy to get to Ball game from Motel
Check in was quick and easy (even very late after hours). Very helpful staff in getting needed items. Convenient location with many options for food, gas, quick shopping needs.
Cheap and great stay
Stay was overall good. Some things could be updated or brought up to times like a capable smart tv in the room. Tub prob should be updated had visible wear and tear in the bottom that made it look dirty even if it wasn’t. Pool was not open and they were not sure when it would be.