酒店回复: Thank you for taking the time to rate your stay with us. If there's anything we can do to make your next stay even better, we'd love to hear your thoughts. Your feedback helps us improve and provide the best possible service. It was a pleasure having you here, and we hope to welcome you back soon.
3.0分
其他
The staff was nice, the rooms were clean with the eception of a cigarette burn on the sink that was there when we arrived.
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酒店回复: Thank you for taking the time to leave a review. It’s great to hear that the team made a positive impression and that the room was clean overall. We do regret the concern caused by the cigarette burn you noticed upon arrival, and we appreciate you pointing it out. Feedback like this helps us ensure rooms are properly inspected so future guests have a more seamless experience. We hope to have another opportunity to host you, ensuring a room that better suits your preferences and a more enjoyable stay overall.
1.0分
其他
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Room was very dirty and floors were nasty. Could not walk around the room without shoes or your feet would be black. Only one electrical outlet worked. Did not feel comfortable in the room
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酒店回复: Thank you for sharing your experience. It sounds like the condition of your room made your stay uncomfortable, and we understand how frustrating that must have been. Your feedback is important, as it helps us identify areas where we can improve our guest experience. We hope to have the opportunity to provide a more comfortable stay in the future.
1.0分
其他
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The first room we were in, we showered and got in bed and then a giant ROACH crawled across my bed! Then we were put in a different room that had multiple bugs in the bathroom, pillows were covered in hair and stains. Office staff did not want to answer my calls or doorbell so we left and went to another hotel. Zero stars.
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酒店回复: Thank you for taking the time to share what happened. We understand how upsetting it is to feel that your room wasn’t properly prepared, especially when you’re just trying to settle in for the night. What you described is not the experience we want any guest to have. We appreciate you bringing it to our attention so we can address it immediately with our housekeeping and maintenance teams. We value your input and hope to have the opportunity to welcome you back in the future for a stay that more closely reflects our commitment to service and cleanliness.
5.0分
其他
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My only regret was that I was only passing through for one day. I did not get to enjoy their beautiful. Their staff was amazing and the bed was one of the most comfortable I've ever slept on. Will definitely stay here again
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酒店回复: Dear Leslie,Thank you for sharing this feedback. It’s wonderful to hear that the comfort of our bed and the hospitality of the staff made such a lasting impression, even during a brief visit. We look forward to welcoming you back to Baymont by Wyndham Tuscaloosa again soon.
2.0分
其他
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The property itself wasn’t terrible. It’s the $100, then $53 taken out of my account, on top of the $80 stay. I was told there was going to be a $100 hold on my account. As much as I did not agree or understand, fine. But it was not a hold. The whole amount was taken out of my account, and then another $53.00. Because of that, my account has gone in to overdraft, and I have to wait seven days for it to be deposited back into my account. This has put me in a terrible spot. I was told a $100 hold on my account, instead I had an extra $153 taken out of my account. It’s just out me in a terrible position this week. Because now it going into overdraft, I have a $30 fee. So this hotel stay so far has cost way more than it should. So just beware of extra money being taken out of your account, then waiting a week for it to be deposited back in!
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酒店回复: Thank you for being our guest and for taking the time to share your thoughts with us. We sincerely regret any disappointment. If you have any lingering concerns, please consider reaching out to us offline for further assistance. It was a pleasure having you here, and we hope to hear from you soon.
1.0分
其他
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This place was horrible! I've had to stay at worse hotels for game day and yet this one is even worst. The microwave howled, the mirror had layers of dust, the tv was more static than sound and the toilet was unforgivable...not to mention the constant smoking and loitering outside the hotel. The manager agreed to a refund of the remaining night and then refused to do it after we checked out, so not only is this hotel deplorable, management is not trustworthy or honest. You'd be better off sleeping in your car....
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酒店回复: Thank you for sharing your valuable feedback with us. We sincerely regret that your recent experience didn’t meet the standards we strive for. Your insights are incredibly important, and we are committed to addressing the issues you've raised swiftly and effectively. We truly appreciate your perspective, and we hope to welcome you back and provide you with the exceptional experience you deserve.
1.0分
其他
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It’s very unfortunate that this town’s hotels do not reinvest the overpriced rooms back into the properties. I guess I’m a part of the problem by agreeing to pay.
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酒店回复: Dear Brian,We're sorry that you were disappointed in our rooms and their prices. Our guests' comfort and satisfaction are our priority, and, unfortunately, we didn't provide this for you. Your feedback will be considered for the future, and we hope you'll give us a second chance to change your perspective of us.
1.0分
商务出差
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DO NOT STAY HERE!
Awful, what a slum. My employee had to leave in the middle of the night because people were knocking on his door. He felt unsafe. We tried to get a refund and they refused. Poorly operated “hotel” DO NOT STAY HERE!
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酒店回复: Dear Tyler,Thank you for taking the time to share your concerns. It is troubling to hear that your colleague felt unsafe during the stay, as comfort and security are fundamental to any guest experience, and we ensure a secure environment on our property. Please know that when booking through a third-party company, refunds and cancellations should be dealt with through them. We regret the impression this visit left and appreciate you bringing these concerns to light. It is our hope that you will give us another chance to change your perceptions down the line.
卫生间水龙头坏了，我们不得不从浴缸水龙头接水。有些毛巾有污渍（可能卫生，但看起来不舒服）。浴室的整体美观度很差，墙壁装饰条脱落，浴帘也发霉了。
好的
The staff was nice, the rooms were clean with the eception of a cigarette burn on the sink that was there when we arrived.
Room was very dirty and floors were nasty. Could not walk around the room without shoes or your feet would be black. Only one electrical outlet worked. Did not feel comfortable in the room
The first room we were in, we showered and got in bed and then a giant ROACH crawled across my bed! Then we were put in a different room that had multiple bugs in the bathroom, pillows were covered in hair and stains. Office staff did not want to answer my calls or doorbell so we left and went to another hotel. Zero stars.
My only regret was that I was only passing through for one day. I did not get to enjoy their beautiful. Their staff was amazing and the bed was one of the most comfortable I've ever slept on. Will definitely stay here again
The property itself wasn’t terrible. It’s the $100, then $53 taken out of my account, on top of the $80 stay. I was told there was going to be a $100 hold on my account. As much as I did not agree or understand, fine. But it was not a hold. The whole amount was taken out of my account, and then another $53.00. Because of that, my account has gone in to overdraft, and I have to wait seven days for it to be deposited back into my account. This has put me in a terrible spot. I was told a $100 hold on my account, instead I had an extra $153 taken out of my account. It’s just out me in a terrible position this week. Because now it going into overdraft, I have a $30 fee. So this hotel stay so far has cost way more than it should. So just beware of extra money being taken out of your account, then waiting a week for it to be deposited back in!
This place was horrible! I've had to stay at worse hotels for game day and yet this one is even worst. The microwave howled, the mirror had layers of dust, the tv was more static than sound and the toilet was unforgivable...not to mention the constant smoking and loitering outside the hotel. The manager agreed to a refund of the remaining night and then refused to do it after we checked out, so not only is this hotel deplorable, management is not trustworthy or honest. You'd be better off sleeping in your car....
It’s very unfortunate that this town’s hotels do not reinvest the overpriced rooms back into the properties. I guess I’m a part of the problem by agreeing to pay.
DO NOT STAY HERE!
Awful, what a slum. My employee had to leave in the middle of the night because people were knocking on his door. He felt unsafe. We tried to get a refund and they refused. Poorly operated “hotel” DO NOT STAY HERE!