酒店回复: Dear Nathan,We sincerely apologize for the unpleasant experience you had during your stay. It's unacceptable that you encountered a strong odor of cigarette smoke and cleanliness issues in your room. We'll address these concerns with our housekeeping and maintenance teams to ensure they are properly addressed. We're glad to hear that the bed was clean and relatively comfortable, but we understand that this does not make up for the other shortcomings you experienced. Your feedback is invaluable, and we'll use it to improve our services and prevent similar issues in the future. Please visit us again.Sincerely, Hotel Manager
3.0分
其他
Cons:
Bathtub was dirty, toilet seat was loose, non smoking room smelled strongly of smoke.
Pros:
Bedding and lines were clean, AC worked OK, check in was easy
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酒店回复: Dear Duane,Thank you for sharing your feedback. We are glad to know you found the bedding clean, the AC working, and the check‑in process easy. We regret the issues you experienced with the bathtub, toilet seat, and smoke odor in your non‑smoking room and will share these concerns with our team to address them promptly. Your comments are valuable, and we hope to provide you with a much improved stay in the future.Sincerely, Hotel Manager
5.0分
情侣出游
Staff was amazing anything i needed they was right on it i will recommend this motel to all my friends and family
3.0分
其他
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Smokers room needs to be aired out for non smokers. The room wasn’t bad. I didn’t care for door covering refrigerator area. TV got one station & wasn’t able to change or turn off. Bathtub did look filthy on the outside. Bed was fine. Just needs better atmosphere around the hotel.
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酒店回复: Dear Carol,Thank you for sharing your feedback. We are glad to know you found the bed comfortable, but we regret the concerns you experienced with the room atmosphere, television, refrigerator area, and bathtub. Your comments are important and will be shared with our team to address improvements. We appreciate you bringing this to our attention and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
2.0分
其他
Room felt a bit humid. There were kissing bugs on the ceiling and the tubs looked dirty. The blankets had holes in them.
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酒店回复: Dear Justice,We sincerely apologize for the subpar experience. We are actively verifying your comments and will take prompt action. I hope you will consider giving us a chance to make it better for you. Sincerely, Hotel Manager
5.0分
其他
The first room key did not work. Staff gave me a key to a different room. Worked fine.
Staff was friendly and helpful.
2.0分
商务出差
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You pay less, you get less
When I first arrived, I noticed no desk. I should have looked at the pictures closely because I usually use the desk to use my laptop and eat, but this time, I did not bring my laptop, so I would eat sitting on the bed. I also thought it was strange, but the fan was off for a day when it was 90 degrees Fahrenheit outside. No problem. I turned it to cool at 72 and went to get some food and grocery shop.
An hour later, I came back and the room was cool. When I sat on the bed, it had springs for the mattress, and it was uncomfortable. I have been at five hotels lately, and none had such an uncomfortable bed. I was displeased but thought I could deal with it for one night.
The room was clean, and the refrigerator had a small freezer that could hold a regular apple. It was about 10 inches wide without a door. The refrigerator cooled my two liters of pop overnight.
Later at night, I wanted to bathe and noticed they only had one bar of hotel soap. No shampoo, conditioner, or lotion. If you are planning to go here, bring your own shampoo, conditioner, and lotion if you plan to use them. The bath had a crack on the front, lower right. I paid less for the room, but the quality was lacking. I filled up the bath, but did not notice the level of water was lower, so I assume it was not leaking, but I would not be sure.
It was summertime, and the clientele was loud, yelling at each other at night, and making pounding noises late at night.
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酒店回复: Hi David, Thank you for your rating. We regret to see that your experience fell far short of expectations. Guest feedback is important for us to identify where improvements are most needed. We are taking this as an opportunity to review and enhance our services. We hope to welcome you again soon. Sarah Jacobs #Team6
1.0分
其他
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The mattress was squeaky and very uncomfortable, while the non-smoking room wreaked of cigarette smoke. When I complained, the man at the desk said that the smoke drifted in from outside the room.
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酒店回复: Hi James, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Sarah Jacobs #Team6
1.0分
其他
My experience was horrible. The front desk attendee's attitude was simply unprofessional. Her tone quality while interacting with me was
干净安静,没什么吵闹。
无烟房里烟味很重,虽然他们给我们换了一间好一点的房间,但味道还是不好,烟味很重。淋浴间也很脏。不过床很干净,虽然有点吵,但还算舒服。
Cons:
Bathtub was dirty, toilet seat was loose, non smoking room smelled strongly of smoke.
Pros:
Bedding and lines were clean, AC worked OK, check in was easy
Staff was amazing anything i needed they was right on it i will recommend this motel to all my friends and family
Smokers room needs to be aired out for non smokers. The room wasn’t bad. I didn’t care for door covering refrigerator area. TV got one station & wasn’t able to change or turn off. Bathtub did look filthy on the outside. Bed was fine. Just needs better atmosphere around the hotel.
Room felt a bit humid. There were kissing bugs on the ceiling and the tubs looked dirty. The blankets had holes in them.
The first room key did not work. Staff gave me a key to a different room. Worked fine.
Staff was friendly and helpful.
You pay less, you get less
When I first arrived, I noticed no desk. I should have looked at the pictures closely because I usually use the desk to use my laptop and eat, but this time, I did not bring my laptop, so I would eat sitting on the bed. I also thought it was strange, but the fan was off for a day when it was 90 degrees Fahrenheit outside. No problem. I turned it to cool at 72 and went to get some food and grocery shop.
An hour later, I came back and the room was cool. When I sat on the bed, it had springs for the mattress, and it was uncomfortable. I have been at five hotels lately, and none had such an uncomfortable bed. I was displeased but thought I could deal with it for one night.
The room was clean, and the refrigerator had a small freezer that could hold a regular apple. It was about 10 inches wide without a door. The refrigerator cooled my two liters of pop overnight.
Later at night, I wanted to bathe and noticed they only had one bar of hotel soap. No shampoo, conditioner, or lotion. If you are planning to go here, bring your own shampoo, conditioner, and lotion if you plan to use them. The bath had a crack on the front, lower right. I paid less for the room, but the quality was lacking. I filled up the bath, but did not notice the level of water was lower, so I assume it was not leaking, but I would not be sure.
It was summertime, and the clientele was loud, yelling at each other at night, and making pounding noises late at night.
The mattress was squeaky and very uncomfortable, while the non-smoking room wreaked of cigarette smoke. When I complained, the man at the desk said that the smoke drifted in from outside the room.
My experience was horrible. The front desk attendee's attitude was simply unprofessional. Her tone quality while interacting with me was