酒店回复: Dear Andres,Gracias por compartir su experiencia. Nos alegra saber que la ubicación, el desayuno y la atención del personal fueron de su agrado. Lamentamos que la condición del hotel y el olor a humedad no hayan cumplido con sus expectativas. Apreciamos mucho sus comentarios y esperamos ofrecerle una mejor estancia en el futuro.Sincerely, Office Manager
The hot water did not work. The refrigerator in the room didn’t work (freezer did). This was the only available hotel for a last minute one night stay. If we had booked for longer, I would have moved to a different hotel. The price of the room seemed steep since the place was dirty and outdated.
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酒店回复: Dear Jeff ,Thank you for taking the time to share your experience. We sincerely regret the inconvenience caused by the hot water and refrigerator issues, as well as the cleanliness concerns. Your feedback is valuable, and we will use it to improve our maintenance and overall guest experience for future stays.Sincerely, Office Manager
4.0分
其他
The bathroom sink was clogged, but we couldn't get our room changed because there was no availability. The staff was nice and the beds were very comfortable.
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酒店回复: Dear Ashley ,Thank you for sharing your feedback. We are glad you found our beds comfortable and appreciated our team’s friendliness. We regret the inconvenience caused by the clogged sink and limited room availability. Your comments help us improve, and we hope to provide you with an even smoother experience next time.Sincerely, Office Manager
5.0分
商务出差
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Our Knoxville go to!
I've never had a problem with this hotel. Nice, clean and love the kitchenette for my longer stays. Allows the freedom to keep eating clean!!!
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酒店回复: Dear Joshua ,Thank you for your wonderful feedback. We are delighted to be your go to place in Knoxville and glad you enjoy the cleanliness and convenience of the kitchenette during longer stays. It is great to know it helps make your visits more comfortable. We truly appreciate your loyalty and look forward to welcoming you again.Sincerely, Office Manager
2.0分
家庭亲子
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parking area was fine. some guest were right at the entrance smoking. It was nice to have the balcony to open up the door because the room had some sort of fast food smell that didn't go away. the chairs on the balcony looked dirty and uncomfortable.
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酒店回复: Dear Katie ,Thank you for sharing your experience. We are glad you appreciated the parking and balcony access, but we are sorry for the odor and the condition of the outdoor furniture. Your comments are very helpful and will be reviewed with our team to ensure improvements in both cleanliness and comfort.Sincerely, Office Manager
5.0分
商务出差
Will return
I've stayed here several times and so far I like it. With a special diet the kitchenette is great.
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酒店回复: Dear Joshua ,Thank you for your perfect rating and continued trust in us. We are so glad the kitchenette has been helpful for your needs and that you’ve enjoyed your stays with us. Your kind words mean a lot, and we look forward to welcoming you back again soon.Sincerely, Office Manager
3.0分
其他
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Property was a little dated but was clean in public areas inside and outside, including room. Staff was accommodating when I asked for a room not on the ground floor. Bed was very comfortable. No issues w noise.
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酒店回复: Dear Sharon,Thank you for your feedback and rating. We are glad to hear you enjoyed a clean and comfortable stay, with a quiet room and helpful service from our staff. Your note about the property being a bit dated is appreciated and will be kept in mind. We look forward to welcoming you again.Sincerely, Office Manager
2.0分
家庭亲子
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Walking in, there was no one at the desk for at least 15 mins. I waited with 3 other hotel guests who were very unhappy. One man pulled out a giant mattress cover from his room, COVERED in pee. Our bed also has a yellow stain on it but it’s so late we decided not worth it to try to find somewhere else because it’s non refundable.
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酒店回复: Dear Mason,We are very sorry to hear about the issues you experienced during your stay. Waiting at check-in and encountering concerns with cleanliness is not the level of service or comfort we aim to provide. Your feedback is very important and will be reviewed with our team to ensure improvements are made.Sincerely, Office Manager
常旅客
酒店位置很好。早餐不错，有咖啡和面包。
但是酒店比较老旧，而且气味很潮湿。作为中途停留，住一晚还算可以接受，而且离市中心很近。
酒店服务也很好，所有员工都很友好。前台接待员也很热情。我很快就办理了入住。
工作人员在我们入住期间犯了一个错误，跳过了一个晚上，我试图向前台的人解释，我为什么要住在那里然后跳过一个晚上？她不得不和经理谈谈，也就是我在电话里谈过的那位经理，她才相信我。我们从 2022 年开始住在这里。我从来没有在商业场所和任何人发生过争执，但那个年轻女人粗鲁无礼，好斗无休止。我被指控，我想要回我的钱。她甚至威胁我要报警。我离开了，打电话给公司，我的钱被退还了。那个人应该被解雇。有趣的是，她认出了我 2 周前在那里！我再也不会住在那里了。三思而后行。
没有热水
The hot water did not work. The refrigerator in the room didn’t work (freezer did). This was the only available hotel for a last minute one night stay. If we had booked for longer, I would have moved to a different hotel. The price of the room seemed steep since the place was dirty and outdated.
The bathroom sink was clogged, but we couldn't get our room changed because there was no availability. The staff was nice and the beds were very comfortable.
Our Knoxville go to!
I've never had a problem with this hotel. Nice, clean and love the kitchenette for my longer stays. Allows the freedom to keep eating clean!!!
parking area was fine. some guest were right at the entrance smoking. It was nice to have the balcony to open up the door because the room had some sort of fast food smell that didn't go away. the chairs on the balcony looked dirty and uncomfortable.
Will return
I've stayed here several times and so far I like it. With a special diet the kitchenette is great.
Property was a little dated but was clean in public areas inside and outside, including room. Staff was accommodating when I asked for a room not on the ground floor. Bed was very comfortable. No issues w noise.
Walking in, there was no one at the desk for at least 15 mins. I waited with 3 other hotel guests who were very unhappy. One man pulled out a giant mattress cover from his room, COVERED in pee. Our bed also has a yellow stain on it but it’s so late we decided not worth it to try to find somewhere else because it’s non refundable.