My wife and I arrived around 6PM to check-in with an existing reservation. The clerk said that the only computer at the front desk was down and she had to run back & forth to the back office to check-in guests. After some delays we received our room assignment on the 4th floor. The elevator from the lobby was jerky and squeeky, not giving us a good feeling. We arrived at the room to find drop clothes over the doors, paint cans and drywall mud in the room. We returned to the desk to get another room. The manager apologized and made a trip to the 4th floor to get a list of cleaned rooms from housekeeping. She returned and we were assigned one of those. When we arrived at this room, the keycard would not work and the door would not lock! When we returned to the front desk, the couple who checked in before us were complaining that their key would not open their room. At this point we weren't going to stay at Baymont, so I asked for a credit since we were already charged for a room. The clerk explained that they could NOT issue a refund! I asked for the manager, and the clerk went in the back and returned to explain that the charge was just "on hold" and that it would not go thru. I left, but checked the next day to find that the charge had gone thru. I am now planning to dispute the charge with credit card. This is a dirty, rundown and not well maintained property with staff that are indifferent to their guests.
1.0分
其他
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I did not end up staying. Although I had a reservation in July and my stay was in September the hotel manager decided to serve incoming customers on a first come first serve basis and did not hold my hotel room even with the confirmation three days prior. The manager also left 3 empolyee's do deal with multiple hostile customers and did not come in to handle things. I witnessed the miss treatment of these employees that in no way deserved the treatment they got. I was not the only preregistered guest that was turned away. With no place to stay that night I had to drive 2 hours away. I would not recommend the Baymont West in Kalamazoo for anything except the 3 employees that were trying to do everything in the limited power to help their customers. After this incident I'm not sure how the manager could keep their job.
1.0分
其他
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This is a filty hotel , in a bad part of town
If you value yourself and your loved ones dont stay here
They didnt have the room we requested available
They agreed to refund our money
3.0分
家庭亲子
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Hotel has a first come first serve policy - so they ignore reservations - official policy. If you arrive early, you’re good - if you arrive late - you’re SOL. They also don’t manage who’s in what room - they opened my door multiple times thinking the room was vacant. There is definitely some mgmt work to do there from a process perspective. The staff is super nice and the property and rooms are in good shape.
一切都很好
这家酒店简直是从各个角度看都脏得要命。我们办理入住时，前台那几个女的竟然在争论谁来帮我们，足足吵了三四分钟才有人搭理我们。大厅里有个女人明显喝醉了，披萨盒扔在地上，她岔开腿坐着，内裤都露出来了。电梯看起来也不太靠谱。房间里水槽下水道口塞着叉子，床单上不知道沾了什么污渍，门上的油漆都剥落了。明明是非吸烟房，却有股烟味。房间里唯一还算舒服的就是床了。我们住了36小时，大堂的门就一直敞开着，即使我们晚上很晚回来也是如此，感觉很不安全。早餐也简直是个笑话。整个体验只值路边牌子上挂的43.99美元，加上税后152美元根本不值。我真希望能得到部分或全额退款，因为我被网上的照片骗了。这地方就差没看到蟑螂和蚂蚁了。管理这家酒店的人应该为你们客人的入住环境感到羞耻。
这家酒店需要翻新了。电梯坏了，而我的房间在四楼。
它需要彻底改造，不然就推倒重建算了！
性价比高
我被安排到三楼。我一直用电脑工作到凌晨5点。然后就去睡觉了。早上8点，工人就在我的房间楼上开始工作。噪音震耳欲聋。我试图睡觉，但Gabe最终还是在9点半左右起床离开了。经理道了歉，但无法接受。
千万别住这里。
电脑系统老旧——无法打印收据。预订的房间不可用——正在装修，结果拿到了唯一可用的房间。房间里的灯坏了，马桶盖松了。他们没有纸质收据，所以没能打印出来。我前一天给的执照复印件也找不到了。
Could NOT stay here - AVOID this property
My wife and I arrived around 6PM to check-in with an existing reservation. The clerk said that the only computer at the front desk was down and she had to run back & forth to the back office to check-in guests. After some delays we received our room assignment on the 4th floor. The elevator from the lobby was jerky and squeeky, not giving us a good feeling. We arrived at the room to find drop clothes over the doors, paint cans and drywall mud in the room. We returned to the desk to get another room. The manager apologized and made a trip to the 4th floor to get a list of cleaned rooms from housekeeping. She returned and we were assigned one of those. When we arrived at this room, the keycard would not work and the door would not lock! When we returned to the front desk, the couple who checked in before us were complaining that their key would not open their room. At this point we weren't going to stay at Baymont, so I asked for a credit since we were already charged for a room. The clerk explained that they could NOT issue a refund! I asked for the manager, and the clerk went in the back and returned to explain that the charge was just "on hold" and that it would not go thru. I left, but checked the next day to find that the charge had gone thru. I am now planning to dispute the charge with credit card. This is a dirty, rundown and not well maintained property with staff that are indifferent to their guests.
I did not end up staying. Although I had a reservation in July and my stay was in September the hotel manager decided to serve incoming customers on a first come first serve basis and did not hold my hotel room even with the confirmation three days prior. The manager also left 3 empolyee's do deal with multiple hostile customers and did not come in to handle things. I witnessed the miss treatment of these employees that in no way deserved the treatment they got. I was not the only preregistered guest that was turned away. With no place to stay that night I had to drive 2 hours away. I would not recommend the Baymont West in Kalamazoo for anything except the 3 employees that were trying to do everything in the limited power to help their customers. After this incident I'm not sure how the manager could keep their job.
This is a filty hotel , in a bad part of town
If you value yourself and your loved ones dont stay here
They didnt have the room we requested available
They agreed to refund our money
Hotel has a first come first serve policy - so they ignore reservations - official policy. If you arrive early, you’re good - if you arrive late - you’re SOL. They also don’t manage who’s in what room - they opened my door multiple times thinking the room was vacant. There is definitely some mgmt work to do there from a process perspective. The staff is super nice and the property and rooms are in good shape.