酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
4.0分
家庭亲子
Clean room with very comfortable beds, which is all we needed. Breakfast is ok but there’s not enough room.
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酒店回复: We are thrilled to hear that you had a wonderful stay with us! Your feedback is incredibly valuable, and we are delighted to know that you found our room to be very clean and spacious. Our team takes great pride in ensuring our guests feel comfortable and at home, and your comments indicate that we succeeded in doing so during your visit.It's also heartwarming to learn that our staff's kindness contributed to your positive experience. At Choice Hotels, we believe that exceptional service is just as important as a clean and comfortable room, and we're glad to know our team members went above and beyond to make your stay memorable.We truly appreciate your loyalty and look forward to welcoming you back soon.Sincerely,Dinesha Geter
3.0分
其他
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Breakfast was nice but very crowded. There were several teams staying in the hotel and it was fairly chaotic. However, the staff was very nice and accommodating- she moved us due to noise. So not sure much of this is under their control. Overall a nice hotel!
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酒店回复: Thank you for taking the time to provide us with your feedback about your recent stay with us at Comfort Suites North. I am thrilled to hear that you found our staff to be accommodating. I singerly apologize for the crowded breakfast area and the noise issues you had with your first room. I am pleased that the front desk was able to move you. Thank you for staying with us and we hope to see you again soon!! Warm Regards,General Manger
2.0分
朋友出游
Towel had red stains on it looked like blood. I let the front desk know and they didn’t seem very concerned.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Knoxville North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your stay with us. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Dinesha Geter
4.0分
其他
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Nice staff, clean room
But, tile in the bathroom had missing grout and the tile was not safe. Desk chair was old the leather was coming off, yuck. Bed was comfortable but on the soft side.
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酒店回复: We truly appreciate your kind words about your recent stay with us. It's always wonderful to hear that our guests have enjoyed their experience, and your feedback about our nice staff, cleanliness of your room and comfortable bed means a great deal to us. We appreciate your honesty and understand your concerns about the condition of the furniture in your room and tile in the bathroom. We're sorry to hear that the desk chair did not meet your expectations. We strive to maintain a high standard and upkeep in all of our properties, and it's clear that we fell short during your stay. It's important for us to know when our guests have less than satisfactory experiences so that we can take the necessary steps to address the issues and prevent them from happening again in the future.Your feedback will be shared with the hotel management team, and they will be taking appropriate actions to rectify the situation. We value your input and hope that you will give us another chance to provide you with a better experience in the future.Warm regards,Dinesha Geter
4.0分
其他
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Room was clean, desk chair was very worn out but we didn't used so no worries, pull out couch smelled little stinky but fresh sheets and blankets and was all good. Only given 4 stars due to not a wow factor but overall great experience and would definitely stay again! Room size was great for four adults.
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酒店回复: Thank you for taking the time to leave us your feedback about your recent stay with us. I am glad to hear that you found our rooms clean and for the most part it met your expectations. I want to apologize for the condition of the office chair and the couch. We are in the process of purchasing new office chars for our guest rooms. I will be sure to share your feedback about the couch with my housekeeping staff so that we can be sure to stay on top of cleaning the couches. Our guests satisfactions is our top priority, and I sincerely appreciate your feedback so that we can correct these issues. Thank you for staying with us and We hope to host you again in the near future. Sincerely,General Manager
2.0分
家庭亲子
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Bathroom tile was loose/broken throughout the bathroom. The remote was broken and the chair's upholstery looked like it was taken out of the garbage. Very little hot water for two people to shower.
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酒店回复: Thank you for taking the time to provide us your feedback about your recent stay with us. I am so very sorry to hear about the issues you had with your room. I hope that the front desk was at least able to offer you a new room or a new remote control for the tv. I will be sure to go over your survey with my staff so that we can correct these issues. Without your feedback we would not know about these issues in order to make the necessary repairs, so I thank you again for sharing your experience with us. I understand that some of the office chairs in our rooms are very worn looking, rest assured we are in the process of purchasing new ones for our guest rooms. I hope that you will give us the opportunity to host you again in the near future. Sincerely,General Manger
4.0分
家庭亲子
The room was impeccably clean. The neighborhood felt a bit sketchy and trying to find a decent meal not fast food was not easy near the hotel.
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酒店回复: Hello, thank you for taking the time to leave us your feedback about your recent stay with us. I was very happy to hear you felt the cleanliness of our rooms was above average, as our housekeeping team works very hard to ensure that all of our guest rooms are very clean for our guests. I will be sure to relay the compliments to them. I was sorry to hear you wasn't able to find any restaurants to your liking in the area. Here are a few restaurants that are right up the road that you may have missed so that your aware for your next visit with us: Applebee's, Outback Steakhouse, Red Lobster, Hooters, Austin's Steakhouse and Buffett(local buffet style) and many more a couple miles away on Clinton Highway. Thank you again for leaving us a review and we hope to see you again in the near future.
唯一的问题是门闩坏了。其他都很好。早餐是典型的华夫饼、鸡蛋、香肠、果汁、百吉饼等等。如果再来这个地区，我会再次入住。
好地方。干净，床超级舒服。
很安静，也很干净，但感觉就像是一家老酒店。
Clean room with very comfortable beds, which is all we needed. Breakfast is ok but there’s not enough room.
Breakfast was nice but very crowded. There were several teams staying in the hotel and it was fairly chaotic. However, the staff was very nice and accommodating- she moved us due to noise. So not sure much of this is under their control. Overall a nice hotel!
Towel had red stains on it looked like blood. I let the front desk know and they didn’t seem very concerned.
Nice staff, clean room
But, tile in the bathroom had missing grout and the tile was not safe. Desk chair was old the leather was coming off, yuck. Bed was comfortable but on the soft side.
Room was clean, desk chair was very worn out but we didn't used so no worries, pull out couch smelled little stinky but fresh sheets and blankets and was all good. Only given 4 stars due to not a wow factor but overall great experience and would definitely stay again! Room size was great for four adults.
Bathroom tile was loose/broken throughout the bathroom. The remote was broken and the chair's upholstery looked like it was taken out of the garbage. Very little hot water for two people to shower.
The room was impeccably clean. The neighborhood felt a bit sketchy and trying to find a decent meal not fast food was not easy near the hotel.