酒店回复: Dear Guest, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Please allow us to discuss this with the team concerned and ensure this is not what we expect from our team. Considering this a rare incident, we hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
酒店回复: Dear Pierre, Thank you for taking the time to share your impressions. We're truly sorry to hear that your arrival and room condition did not meet expectations. While some aspects may occasionally fall below our usual standards, we understand how important first impressions and cleanliness are to a comfortable stay. Please know that your comments are being shared with our team to guide improvements. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely, Hotel Management
5.0分
其他
原文
翻译提供方：Google
没有意见
2.0分
其他
The door lock didn’t work and had to have help everytime I came in and out…. Was very frustrating…..
展开
酒店回复: Dear Brittany, We sincerely apologize for the inconvenience you experienced with the door lock during your stay. We understand how frustrating it must have been to seek assistance each time, and we regret that this affected your overall experience. Our maintenance team has been notified to ensure that such problems do not recur. We truly appreciate your patience and understanding, and we hope to have the opportunity to provide you with a seamless and comfortable stay on your next visit.Sincerely,Hotel Management
2.0分
其他
展开
The room felt dirty as there were at least two roaches crawling about. There was no waste basket in the room and the bathroom sink was plumbed in reverse: hot water was delivered when the faucet handle was turned to the right.
展开
酒店回复: Dear Kevin, We sincerely apologize for the inconvenience you experienced during your stay. The issues you mentioned regarding cleanliness, pest activity, and the sink plumbing have been addressed with our housekeeping and maintenance teams for immediate attention. We understand how important a clean and comfortable environment is and regret that we fell short on this occasion. Your comments are valuable in helping us improve the overall guest experience. We hope you will consider staying with us again so we can better serve you.Sincerely,Hotel Management
2.0分
其他
展开
A bit disappointed
The air conditioner was very loud as was the fan/light in the bedroom. Dresser drawers were broken. We reserved a king size bed and got 2 queen(?) . When I went down to talk to them, could not find anyone.
展开
酒店回复: Dear Vicki, We sincerely apologize for the issues you encountered with the air conditioner, broken dresser drawers, and the bed type discrepancy. We regret that our team was unavailable when you came down to address your concerns, and we understand how frustrating this must have been. Guest comfort and satisfaction are very important to us, and your feedback has been shared with our maintenance and management teams to ensure these matters are promptly resolved. We hope to provide you with a smoother, more comfortable stay in the future. Sincerely,Hotel Management
2.0分
家庭亲子
展开
Staff was great but I gave it poor rating because we had muffins from the grab and go breakfast and they had mild! My son ate some of it before I was able to catch it, I expressed this to the lady at the front desk later that day and she just brushed me off (black hair glasses) the room had ants even on the beds
The overall room was worn down, water from shower and sink took forever to drain, we had to wait a day to get extra towels that we never received, the curtains were not in place and didn’t close all the way, the air conditioning system was very loud. Whoever took over this property is doing a terrible job. The only good thing about this place is the staff. Friendly and helpful. I believe her name is Lilly? Not sure, but older blonde lady was great.
5.0分
其他
展开
Good affordable place to stay.
Comfortable place to stay with reasonable rates compared to surrounding hotels. Good location with food and shopping within walking distance.
展开
酒店回复: Dear Wayne,Thank you for the generous review of Extended Stay America! We're happy to know you found the stay comfortable and appreciated the value we offer. It's also great to hear that our location worked well for you, with food and shopping close by. We’d love to welcome you back on your next visit!Sincerely,Hotel Management
4.0分
商务出差
展开
The area was close to the highway. It had some eating options within walking distance. The laundry facility was also convenient. Maybe would suggest a laundry supply vending machine in the facility. Internet connection was good. The Bed was very clean and comfortable.
1.0分
朋友出游
展开
Never had such a hostile reception when I came to register.
Was refused a room on the top floor, subsequently, the noise from the upper floor kept me awake all night.
The grounds and hallways were littered and filthy.
The room's floor was sticky
展开
酒店回复: Dear William, Thank you for sharing your experience with us. We’re truly sorry that your stay began with an unfriendly reception and that your room assignment did not meet your expectations. We understand the importance of a quiet and welcoming environment, and we regret that noise from the upper floor disrupted your rest. We also apologize for the condition of our property. Cleanliness is a fundamental aspect for a comfortable stay, and we are reviewing your comments with our housekeeping and maintenance team to ensure that all areas are adequately maintained. Your feedback is incredibly important, and we’re taking steps to ensure future guests receive the respectful service and clean accommodations they deserve. Sincerely,Hotel Management
太糟糕了，太糟糕了，太糟糕了，客户服务太差劲了，非常粗鲁，而且不尊重人，前台的女士太粗鲁、不尊重人了，我不会推荐这家酒店，太糟糕了。
冷淡的欢迎，与服务员的态度不同，电梯不干净，但房间的状况更是如此，破旧不堪，不配一家受人尊敬的酒店。
没有意见
The door lock didn’t work and had to have help everytime I came in and out…. Was very frustrating…..
The room felt dirty as there were at least two roaches crawling about. There was no waste basket in the room and the bathroom sink was plumbed in reverse: hot water was delivered when the faucet handle was turned to the right.
A bit disappointed
The air conditioner was very loud as was the fan/light in the bedroom. Dresser drawers were broken. We reserved a king size bed and got 2 queen(?) . When I went down to talk to them, could not find anyone.
Staff was great but I gave it poor rating because we had muffins from the grab and go breakfast and they had mild! My son ate some of it before I was able to catch it, I expressed this to the lady at the front desk later that day and she just brushed me off (black hair glasses) the room had ants even on the beds
The overall room was worn down, water from shower and sink took forever to drain, we had to wait a day to get extra towels that we never received, the curtains were not in place and didn’t close all the way, the air conditioning system was very loud. Whoever took over this property is doing a terrible job. The only good thing about this place is the staff. Friendly and helpful. I believe her name is Lilly? Not sure, but older blonde lady was great.
Good affordable place to stay.
Comfortable place to stay with reasonable rates compared to surrounding hotels. Good location with food and shopping within walking distance.
The area was close to the highway. It had some eating options within walking distance. The laundry facility was also convenient. Maybe would suggest a laundry supply vending machine in the facility. Internet connection was good. The Bed was very clean and comfortable.
Never had such a hostile reception when I came to register.
Was refused a room on the top floor, subsequently, the noise from the upper floor kept me awake all night.
The grounds and hallways were littered and filthy.
The room's floor was sticky