酒店回复: Dear Guest, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Please allow us to discuss this with the team concerned and ensure this is not what we expect from our team. Considering this a rare incident, we hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
酒店回复: Dear Pierre, Thank you for taking the time to share your impressions. We're truly sorry to hear that your arrival and room condition did not meet expectations. While some aspects may occasionally fall below our usual standards, we understand how important first impressions and cleanliness are to a comfortable stay. Please know that your comments are being shared with our team to guide improvements. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely, Hotel Management
5.0分
其他
原文
翻译提供方：Google
没有意见
1.0分
家庭亲子
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The room was filthy, cockroaches in the bathroom, no amenities except for 2teaspoons for the kitchenette. The bathroom door was broken and the handle was on top of the refrigerator. The clerk who checked us in was yelling at some people when we went to check in and then started yelling at us for using ******* to reserve a room that was Not available. We checked out the next day instead of staying for 3 days. Will not stay there again.
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酒店回复: Dear Guest, We want to sincerely apologize for the issues you experienced that eventually led to your early departure from our hotel. We strive to ensure our guests have an exceptional visit during their travels through excellent accommodations and warm, friendly hospitality; therefore, we are sorry we did not meet your expectations. We understand that no explanation of these issues can mitigate your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management
3.0分
其他
Everything! Staff not welcoming. Heater/AC ridiculously noisy. Road noise makes it impossible to sleep, TV remote doesn’t work.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not reflect the comfort you anticipated. Your feedback will be passed along so our team can address your issues and ensure better consistency moving forward.We appreciate you bringing this to our attention and hope we’ll have another chance to offer a more fulfilling visit in the future.Sincerely,Hotel Management
1.0分
情侣出游
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How is this place on this app? It's basically a Sec8, assisted living, and homeless shelter, masked as a hotel. The place is run down, has shady people everywhere, doors are broken, and have gaps, bathroom lights will give you an epileptic seizure, and needs a warning about it. Bathroom is gross, and loose toilet.The lobby looks like a retirement home full of sick elderly people. All the Babymommas live there too. This is NOT okay!!
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酒店回复: Dear Guest, We’re truly sorry to hear about your disappointing experience and the negative impression you received of our property. Please know that we take all concerns seriously, and your comments regarding maintenance, cleanliness, and overall environment have been shared with each appropriate teams. Our goal is to provide a clean, safe, and comfortable stay for every guest. We appreciate your honesty, as it helps us improve. We hope you’ll consider giving us another opportunity in the future. Sincerely,Hotel Management
4.0分
其他
Hidden gem
Great full size fridge and able to cook, sink and microwave.
Older tub/ room but clean. Hotel staff very friendly and accommodating.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our full-size fridge, kitchen amenities, and found your room clean and comfortable. It’s wonderful to know that our staff was friendly and accommodating, helping to make your stay a pleasant one. While some features of our rooms may be older, we strive to maintain them to the highest standards to ensure guest comfort. Your kind words motivate our team to continue providing excellent service and a welcoming environment. We truly appreciate your support and look forward to serving you again at Extended Stay America.Sincerely,Hotel Management
2.0分
其他
The door lock didn’t work and had to have help everytime I came in and out…. Was very frustrating…..
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酒店回复: Dear Brittany, We sincerely apologize for the inconvenience you experienced with the door lock during your stay. We understand how frustrating it must have been to seek assistance each time, and we regret that this affected your overall experience. Our maintenance team has been notified to ensure that such problems do not recur. We truly appreciate your patience and understanding, and we hope to have the opportunity to provide you with a seamless and comfortable stay on your next visit.Sincerely,Hotel Management
1.0分
其他
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When I arrived at the hotel the front desk clerk stated that they had a water problem and there were no rooms available. I would like a refund of any charges as soon as possible
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酒店回复: Dear Ian, We sincerely apologize for the inconvenience you experienced upon arrival due to the unexpected water issue and lack of available rooms. We understand how frustrating this situation must have been, and we regret any disruption to your travel plans. Your input helps us improve communication and service for future guests. We hope to have the opportunity to provide a smooth and comfortable stay on your next visit.Sincerely,Hotel Management
1.0分
其他
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Booking unavailable rooms online
I am unable to give an honest feedback about the room itself due to the fact that after having put in my reservation and paid for my room when I went to get my key I was informed that they didn't have my room yet it was still listed online for sale. The staff on duty seemed very disconnected she had seem like she there was no concern whatsoever for my situation she told me that my room wasn't there and she didn't have a room for me and walked away from the desk without offering any type of solution or any other help at all
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酒店回复: Dear Steve, We sincerely apologize for the inconvenience and frustration you experienced with your reservation and the unavailability of your room. This is not the standard of service we strive to provide and are committed to improving our booking and communication processes to prevent it from happening in the future. We truly appreciate you bringing this to our attention and hope to provide a seamless experience on your next visit.Sincerely,Hotel Management
太糟糕了，太糟糕了，太糟糕了，客户服务太差劲了，非常粗鲁，而且不尊重人，前台的女士太粗鲁、不尊重人了，我不会推荐这家酒店，太糟糕了。
冷淡的欢迎，与服务员的态度不同，电梯不干净，但房间的状况更是如此，破旧不堪，不配一家受人尊敬的酒店。
没有意见
The room was filthy, cockroaches in the bathroom, no amenities except for 2teaspoons for the kitchenette. The bathroom door was broken and the handle was on top of the refrigerator. The clerk who checked us in was yelling at some people when we went to check in and then started yelling at us for using ******* to reserve a room that was Not available. We checked out the next day instead of staying for 3 days. Will not stay there again.
Everything! Staff not welcoming. Heater/AC ridiculously noisy. Road noise makes it impossible to sleep, TV remote doesn’t work.
How is this place on this app? It's basically a Sec8, assisted living, and homeless shelter, masked as a hotel. The place is run down, has shady people everywhere, doors are broken, and have gaps, bathroom lights will give you an epileptic seizure, and needs a warning about it. Bathroom is gross, and loose toilet.The lobby looks like a retirement home full of sick elderly people. All the Babymommas live there too. This is NOT okay!!
Hidden gem
Great full size fridge and able to cook, sink and microwave.
Older tub/ room but clean. Hotel staff very friendly and accommodating.
The door lock didn’t work and had to have help everytime I came in and out…. Was very frustrating…..
When I arrived at the hotel the front desk clerk stated that they had a water problem and there were no rooms available. I would like a refund of any charges as soon as possible
Booking unavailable rooms online
I am unable to give an honest feedback about the room itself due to the fact that after having put in my reservation and paid for my room when I went to get my key I was informed that they didn't have my room yet it was still listed online for sale. The staff on duty seemed very disconnected she had seem like she there was no concern whatsoever for my situation she told me that my room wasn't there and she didn't have a room for me and walked away from the desk without offering any type of solution or any other help at all