酒店回复: Dear Mike,Thank you for sharing your experience at the Clarion Inn I-94 near Expo Center. We truly value the insights of our guests as it helps us to improve continually. We are sorry to hear that your stay and our breakfast offerings did not quite meet your expectations. We strive to provide a wide variety of options to cater to the diverse tastes of our guests, and we regret that we fell short in this instance.We are constantly working on enhancing our offerings and your feedback is instrumental in this process. We hope to have another opportunity to welcome you back in the future, where we can demonstrate the improvements made based on your valued input. Thank you once again for your review, and we look forward to serving you better in the future.Warm Regards,Guest Relations Manager.
1.0分
家庭亲子
Didnt gave hot water stain on sheets. Didnt refund me even if i didnt stay the full 2 nights because it was aweful
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the lack of hot water and the condition of the sheets. Your comfort is our priority, and we understand how disappointing it can be when expectations are not met.We also regret that we were unable to process a refund for your shortened stay. Our policies aim to balance guest satisfaction with operational considerations, and we appreciate your understanding in this matter.Your comments are invaluable as we continuously strive to improve our services. We hope you might consider giving us another chance in the future to provide you with the quality experience you deserve.
2.0分
家庭亲子
Pool was not heated and was really dirty. No hot tub like it said. Stayed 2 days no one restocked the room.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We genuinely apologize for the issues you encountered during your visit. We understand your disappointment with the pool not being heated and the cleanliness not meeting your expectations. Our goal is to provide a pleasant and refreshing experience for our guests, and we are sorry that we fell short in this area. Additionally, we regret that your room was not restocked during your stay, as we strive to ensure our guests have everything they need for a comfortable experience.Your comments are invaluable to us, and we will address these concerns with our team to improve our services moving forward.
4.0分
其他
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Affordable and Conveniently Located
The room had some mileage. It looked like the bathtub caulk was wearing out. The hot water didn't last very long. The toilet had a tendency to run because the internal tank hardware needs replacing. And the bathroom doorstop was a toe stubbing hazard (they really should've gone for the hinge door stop, given the room layout). That said, the staff was very friendly and helpful and the room was cozy and comfortable. If you just need a place to sleep while visiting Kalamazoo, it's a good choice.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about the affordability and convenience of our location, as well as the comfort of your room. We also acknowledge the areas you pointed out that need attention, including the bathtub caulk, hot water duration, and the toilet issue. Your insights are invaluable, and we will ensure that our maintenance team is made aware of these concerns as we strive to enhance our guest experience. We’re glad to hear that our staff made a positive impression on you with their friendliness and helpfulness. It’s our goal to provide a welcoming atmosphere for all our guests. Thank you once again for your constructive feedback, and we hope to welcome you back in the future for an even more enjoyable stay.
3.0分
其他
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You always expect to be able to take a shower in the morning before you leave, at this Clarion the shower handle was lying on the edge of the tub and could not be used…not happy
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at the Clarion Inn I-94 near Expo Center. We sincerely apologize for the inconvenience you experienced with the shower handle. We understand how important it is to have a fully functioning bathroom, especially when preparing for your day ahead.Your comments are invaluable to us as they help identify areas where we can improve our services and facilities. We will ensure that our maintenance team addresses this issue promptly to prevent future occurrences.We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.
2.0分
其他
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Bad Choice for NHRA Weekend
Where to start...we happened to book this room on the same weekend as the NHRA auto show weekend. Made parking the first night tight, but with the hundreds of people that overtook the area Friday and Saturday night, actual hotel patrons could not access the hotel parking, and the crowd that had assembled just overran the whole area. We wore socks in our room that turn black on the bottoms after an hour or two due to the dirty carpeting. Bathtub shower VERY slippery, no hand assist bars - be careful! Whole property needs updating. Breakfast: so-so, powdered eggs and sausage or waffles every morning, no oatmeal. Fitness area was poor, treadmills unusable or non functional, carpeting filthy. Young lady at desk was sincerely apologetic, but thst's where the hospitality ended. Will be back to Kalamazoo, but will search for better accomodations.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay during the NHRA weekend. We sincerely apologize for the challenges you faced with parking and the crowded conditions that made accessing our facilities difficult. We understand how frustrating that can be, especially during a busy event.We are also sorry to hear about the cleanliness of the carpeting in your room and the safety concerns with the bathtub shower. Your observations regarding our breakfast options and fitness area are noted, and we appreciate your candidness in highlighting these areas for improvement.While we strive to provide a warm hospitality experience, it seems we fell short during your visit. We will certainly address your comments with our team to ensure we enhance our guest experience moving forward.Thank you once again for your feedback, and we hope you will consider giving us another chance in the future.
1.0分
其他
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It was a living nightmare. Cars burning out in the parking lot and bumping music super late, the pool was interesting, and the chairs in my room were stained. It also smelled funny.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the disturbances from the parking lot and the noise levels that affected your comfort. We understand how important a peaceful environment is for our guests.Regarding the condition of the pool and the cleanliness of the chairs in your room, we appreciate your feedback as it helps us identify areas for improvement. We take cleanliness very seriously and will address your concerns with our housekeeping team to ensure that our standards are met.We are sorry to hear that the overall atmosphere did not meet your expectations. Your feedback is invaluable in helping us enhance our guest experience.
4.0分
其他
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It was crazy getting in/out of the parking lot but they we hosting a huge car show
The actual hotel inside was fairly quiet and comfortable
Breakfast was good
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We appreciate your understanding regarding the parking situation during the car show; events like these can certainly create a bit of chaos. We’re glad to hear that once you were inside the hotel, you found it to be quiet and comfortable—our team works hard to maintain a peaceful atmosphere for our guests.It's wonderful to know that you enjoyed the breakfast as well. We strive to offer a satisfying start to the day, and your positive remarks are greatly appreciated. We hope to welcome you back in the future, perhaps during a quieter time, to provide you with an even more seamless experience.
4.0分
其他
The room was clean.
Hotel was nice
There was a leak somewhere that made some of the floor wet ....hopefully they addressed it as we were sure to tell them.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at the Clarion Inn I-94 near Expo Center. We are pleased to hear that you found your room clean and the hotel nice overall.We sincerely appreciate you bringing the issue of the leak to our attention. Please rest assured that we take such matters seriously, and our maintenance team is always ready to address any concerns to ensure our guests have a comfortable experience.Your insights are invaluable to us, and we hope to have the pleasure of welcoming you back in the future.
我没住成，因为付不起押金。
密歇根州的星期四周末
住宿一般，早餐平淡无味，没什么值得一提的。
Didnt gave hot water stain on sheets. Didnt refund me even if i didnt stay the full 2 nights because it was aweful
Pool was not heated and was really dirty. No hot tub like it said. Stayed 2 days no one restocked the room.
Affordable and Conveniently Located
The room had some mileage. It looked like the bathtub caulk was wearing out. The hot water didn't last very long. The toilet had a tendency to run because the internal tank hardware needs replacing. And the bathroom doorstop was a toe stubbing hazard (they really should've gone for the hinge door stop, given the room layout). That said, the staff was very friendly and helpful and the room was cozy and comfortable. If you just need a place to sleep while visiting Kalamazoo, it's a good choice.
You always expect to be able to take a shower in the morning before you leave, at this Clarion the shower handle was lying on the edge of the tub and could not be used…not happy
Bad Choice for NHRA Weekend
Where to start...we happened to book this room on the same weekend as the NHRA auto show weekend. Made parking the first night tight, but with the hundreds of people that overtook the area Friday and Saturday night, actual hotel patrons could not access the hotel parking, and the crowd that had assembled just overran the whole area. We wore socks in our room that turn black on the bottoms after an hour or two due to the dirty carpeting. Bathtub shower VERY slippery, no hand assist bars - be careful! Whole property needs updating. Breakfast: so-so, powdered eggs and sausage or waffles every morning, no oatmeal. Fitness area was poor, treadmills unusable or non functional, carpeting filthy. Young lady at desk was sincerely apologetic, but thst's where the hospitality ended. Will be back to Kalamazoo, but will search for better accomodations.
It was a living nightmare. Cars burning out in the parking lot and bumping music super late, the pool was interesting, and the chairs in my room were stained. It also smelled funny.
It was crazy getting in/out of the parking lot but they we hosting a huge car show
The actual hotel inside was fairly quiet and comfortable
Breakfast was good
The room was clean.
Hotel was nice
There was a leak somewhere that made some of the floor wet ....hopefully they addressed it as we were sure to tell them.