We had a very nice and restful stay over the weekend. Harry is excellent at what he does and takes outstanding care of the people staying at the hotel. The room was clean, comfortable and had everything we needed for a pleasant stay. Great place for visiting the east Tennessee area.
1.0分
家庭亲子
展开
Couldn’t find any rooms in the area and it was after 9 PM at night everything was booked up and we had children with us. We called first because we were just across the parking lot and they said they had 2 rooms available for $93 each. We went inside to check in (2 minutes later) and he then said the rate was $128. Even after we explained that he just talked to us he still wouldn’t budge on the rate. We caved and checked in anyway because we were all so tired. Rooms were disgusting!! Still had someone else’s belongings in it! Both ice machines were broken and had been for what appeared to be a long time. Pool was abandoned and looked like a swamp. There was NO COMPLIMENTARY BREAKFAST NOT EVEN COFFEE! As a matter of fact, the lobby is kept locked and you have to be buzzed in. Do not stay here it’s awful!
展开
酒店回复: Dear Workerbee83, The management team at the Rodeway Inn would like to sincerely apologize for any inconvenience you may have faced during your recent stay with us. Your feedback is immensely important to us, and we have conveyed the points you have made to our employees to ensure a smoother and more comfortable stay in the future. We hope you let us serve you again in the future to make up for the recent experience that you had. Thank You Rodeway Inn Management
We had a very nice and restful stay over the weekend. Harry is excellent at what he does and takes outstanding care of the people staying at the hotel. The room was clean, comfortable and had everything we needed for a pleasant stay. Great place for visiting the east Tennessee area.
Couldn’t find any rooms in the area and it was after 9 PM at night everything was booked up and we had children with us. We called first because we were just across the parking lot and they said they had 2 rooms available for $93 each. We went inside to check in (2 minutes later) and he then said the rate was $128. Even after we explained that he just talked to us he still wouldn’t budge on the rate. We caved and checked in anyway because we were all so tired. Rooms were disgusting!! Still had someone else’s belongings in it! Both ice machines were broken and had been for what appeared to be a long time. Pool was abandoned and looked like a swamp. There was NO COMPLIMENTARY BREAKFAST NOT EVEN COFFEE! As a matter of fact, the lobby is kept locked and you have to be buzzed in. Do not stay here it’s awful!