So I have had the opportunity to be a guest here at the Red Roof Inn in Woodlawn Maryland we're about the last four or five months. Although the majority of my stays has been pleasant and I really haven't had too many issues, there is one issue that is truly bothering me. The sole purpose of me writing this review is not to get anyone in trouble or risk their employment but the purpose is to try and come to some sort of final solution to this in the bud. So what's that being said I have asked the housekeeping numerous times, over 5 times, is it please just not answer my room without me being present. Now I know that there is a language barrier but I have also asked the front desk employees to relay the same message. Everything was going okay for a little while but then about a month ago I come in my room and it had been "tidied up" meaning they had changed my top cover the top two pillowcases along with the trash cans and that was it so the bare minimum which is an issue if I hadn't asked them about to come in my room when I was not present and they did that anyways or if they have not touched my wallet have all of my cards sitting out but now we're missing so I'll let that go but for the last 3 weeks I have found them coming in my room doing their version of a cleaning while I am not here. And if I didn't know any better in my opinion they are waiting for me to leave and coming into my room and they have no reason to I have my own cleaning supplies room etc. Well the day be
3.0分
其他
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I have been saying for months now and I have a a onn streaming stick and the remote was on my bed and when I left to go to work I came back and only my bws was made no trash changes and I when I came back an hour later afer I repeatedly tell the house keepping people to stay out of my room while I'm not here they don't anjç
2.0分
商务出差
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Nah
This hotel really needs to work on their housekeeping. I worked in hotels for 13 years and I know when I got a hotel room that was used by construction workers. Very disgusting bathroom and debris/HAIR all over the place. The main door to my hotel room had a crack in it so big that I know roaches and ants can get through. For the price I think it was a little too much. The front desk guy was really cool, but other than that, the hotel is Nasty.
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酒店回复: Dear Verified Traveller,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baltimore. We sincerely appreciate your comments and we are pleased to know that you had a positive interaction with our staff. However, you indicated that you were unsatisfied with the state of the room and bathroom during your stay. We apologize for the inconveniences this may have caused. I have shared your feedback with management to ensure that your concerns are addressed.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
2.0分
其他
We had to go buy sheets and a comforter at Walmart cause the ones on the bed were terrible. The place stunk and just overall trashy. Def not worth the $
1.0分
家庭亲子
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Room was extremely dirty with cockroaches, dirt and grime. Bed linens were filthy with cigarette burns. Smoke detector was on the dresser with no batteries in it. Bathroom was very dirty with a used bar of soap still in the shower.
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酒店回复: Dear Danielle,I appreciate you taking the time to share your experience at Red Roof Inn Baltimore. I am so disappointed that you did not enjoy your stay due to the cockroaches you have reported. We do apologize that the cleanliness and state of the room was not what you expected. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that your feedback will be communicated to the property.We are committed to addressing these shortcomings, and your feedback is invaluable in helping us improve here at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely, ViktorRed Roof Management RediResponse Specialist
1.0分
其他
Toilet was stopped up and I didn’t have a coffee maker in my room. Customer service at the help desk was nowhere to be found for about 20mins.
1.0分
商务出差
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I only spent one night and checked out. I’m still waiting for my refund. I contacted you and told you how bad it was and checked into super 8. Please investigate asap
1.0分
其他
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This facility appeared to be a place where unsavory activities are occurring. Multiple people were loitering on almost every floor / landing. You could smell pot on the landing around the 4th floor where our room was. The bed linens had multiple burn holes in the sheets. The refrigerator was filthy. The one and only really clean area appeared to be the bath tub. The chair arm appeared to have been destroyed by claws or chewed.
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酒店回复: Dear Audrey,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baltimore. We regret that your experience did not meet your expectations. We understand your dissatisfaction with the property's condition and the circumstances you encountered.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We value your input and will share it with the staff so everyone can gain from your perspective here at Red Roof. We do hope you will choose to stay with us again and give us the opportunity to better serve you at Red Roof the next time you're in the area.Very truly yours,JMRed Roof Management RediResponse Specialist
普普通通的汽车旅馆。
警告：酒店卫生状况不佳。*******网站上的照片具有误导性。我拍了一些照片，但无法包含在这篇评论中：浴缸脏得像棕色的泥巴，马桶没清洗，床单上有黄色污渍，灯坏了，没有网络，空调坏了，电视也坏了。
警告：*******拒绝退款。房间是出租给社会住房的，所以没有维护。我没法向经理投诉；他已经消失了。
So I have had the opportunity to be a guest here at the Red Roof Inn in Woodlawn Maryland we're about the last four or five months. Although the majority of my stays has been pleasant and I really haven't had too many issues, there is one issue that is truly bothering me. The sole purpose of me writing this review is not to get anyone in trouble or risk their employment but the purpose is to try and come to some sort of final solution to this in the bud. So what's that being said I have asked the housekeeping numerous times, over 5 times, is it please just not answer my room without me being present. Now I know that there is a language barrier but I have also asked the front desk employees to relay the same message. Everything was going okay for a little while but then about a month ago I come in my room and it had been "tidied up" meaning they had changed my top cover the top two pillowcases along with the trash cans and that was it so the bare minimum which is an issue if I hadn't asked them about to come in my room when I was not present and they did that anyways or if they have not touched my wallet have all of my cards sitting out but now we're missing so I'll let that go but for the last 3 weeks I have found them coming in my room doing their version of a cleaning while I am not here. And if I didn't know any better in my opinion they are waiting for me to leave and coming into my room and they have no reason to I have my own cleaning supplies room etc. Well the day be
I have been saying for months now and I have a a onn streaming stick and the remote was on my bed and when I left to go to work I came back and only my bws was made no trash changes and I when I came back an hour later afer I repeatedly tell the house keepping people to stay out of my room while I'm not here they don't anjç
Nah
This hotel really needs to work on their housekeeping. I worked in hotels for 13 years and I know when I got a hotel room that was used by construction workers. Very disgusting bathroom and debris/HAIR all over the place. The main door to my hotel room had a crack in it so big that I know roaches and ants can get through. For the price I think it was a little too much. The front desk guy was really cool, but other than that, the hotel is Nasty.
We had to go buy sheets and a comforter at Walmart cause the ones on the bed were terrible. The place stunk and just overall trashy. Def not worth the $
Room was extremely dirty with cockroaches, dirt and grime. Bed linens were filthy with cigarette burns. Smoke detector was on the dresser with no batteries in it. Bathroom was very dirty with a used bar of soap still in the shower.
Toilet was stopped up and I didn’t have a coffee maker in my room. Customer service at the help desk was nowhere to be found for about 20mins.
I only spent one night and checked out. I’m still waiting for my refund. I contacted you and told you how bad it was and checked into super 8. Please investigate asap
This facility appeared to be a place where unsavory activities are occurring. Multiple people were loitering on almost every floor / landing. You could smell pot on the landing around the 4th floor where our room was. The bed linens had multiple burn holes in the sheets. The refrigerator was filthy. The one and only really clean area appeared to be the bath tub. The chair arm appeared to have been destroyed by claws or chewed.