My room was 118. Basic maintenance seems inadequate: The shower curtain was torn in two places, the night light in the bathroom was out, the clock in the room didn't work, the window was dirty on the outside and trash was strewn on the ground outside my window. When I checked out, the clerk didn't even ask 'How was your stay?' This franchisee uses a number of foreign students for staff. My bank notified me that beginning on the day I made my reservation, unauthorized Amazon charges began to appear on my Visa card. The bank reversed the fraudulent charges, but I will not book with this hotel again.
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酒店回复: Dear clintona960, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay in room 118. The maintenance concerns you noted such as the shower curtain, bathroom night light, non-working clock, and the condition of the window and outside area are certainly not the impression we want to leave with our guests. Your feedback has already been shared with our housekeeping and maintenance teams so these matters can be corrected promptly. We also sincerely apologize that you did not receive a warm farewell at check-out. Every guest interaction is important, and a simple acknowledgment of your stay should never have been overlooked. We will be addressing this with our front desk team to ensure all guests feel valued and appreciated. Regarding the security of your personal information, we want to assure you that our hotel does not process payments through Amazon and does not share credit card information with outside parties. We take fraud concerns extremely seriously, and while it is reassuring that your bank was able to resolve the charges, we understand the frustration this caused. We recommend always contacting us directly in such situations so that we can support you and also investigate if there are any potential vulnerabilities. We deeply regret that your experience has left you with a negative impression, as this is far from the stay we strive to provide. Your feedback is invaluable in helping us improve, and we truly hope you might reconsider in the future and allow us the chance to restore your confidence in our hotel.
1.0分
其他
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BED BUGS! I stayed there one night and didn't notice until I got home that I had bed bug bite marks. I gave the hotel a call and the manager was not there so I left a message and he didn't call back.. After a few more tries I was able to tell him and he said they couldn't find any bedbugs so the was nothing he could do. My opinion is to stay away!
1.0分
独自旅行
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I arrived to my room number 320 Friday night to find it had bed bugs. Left immediately and had issues getting refund. On phone with ******* for over an hour to get refund. Drove over 100 miles while on hold. Manger never called as they said he would. DO NOT RECOMMEND!! STAY AWAY!
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酒店回复: Dear Z3372UMjayv, We sincerely apologize for the distressing experience you had during your stay. The comfort and safety of our guests is our top priority, and we take issues like this very seriously. We regret that we fell short of your expectations and that there was a delay in resolving the refund process. This is certainly not the standard we aim to provide, and we are currently addressing the situation with our team to ensure it does not happen again. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!
1.0分
独自旅行
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worst hotel I have ever stayed at. The people were fine, however.... No lock on the door - it was ripped out and never replaced Shower was filthy, and the hand held device point directly at the wall and could not be aimed. The shower curtain was 6-8 inches to short allowing lots of water to pool on the tile The safety rail around the tub may not have been secured at one end. The electrical in the bathroom was terrible...the main light switch didn't have a cover, meaning with wet hands, one might have been able to touch live wires. The toggle switch besides the light switch was pushed into the wall and appeared non functional. The refrigerator was replaced with a odd looking replacement - I did not use. Under the fridge was a piece of chip board which was swelled up and appeared to be something someone could stub their toe and end up with a big sliver. The linens and bedding were very clean, however the pillows may have overstayed their welcome. The TV was about half the size of a normal set, and the programming available was terrible. The exterior window appeared to look like someone had tried to break in from out side, as the frame was bent. The privacy blinds were not long enough, so if you closed them them light came in from the ends etc. The windows had lost the seal some time ago. It looked they were very dirty but simply highly fogged over. Breakfast started at 7a, and I was there at 7:20 to find: toaster doesn't work at all. Tried to make a waffle, but the unit wasn't even warm. Only 1 of the 4 juices had anything in it. I tried the "fakey" fried eggs, and they were ok, but surely not warm. I had a piece of sausage and could have pounded nails in with it. It the lobby the public bathrooms were locked, and the Ice water with lemon was out and all of the ice melted.
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酒店回复: Dear jeffbC2126JL, We deeply apologize for the numerous issues you encountered during your stay with us. Your experience does not reflect the high standards of service and quality that we strive to provide to all our guests. We take your feedback very seriously, and we will address each of the concerns you raised with our management team immediately to ensure that corrective actions are taken. Regarding the door lock, shower cleanliness, bathroom electricals, and other maintenance issues, we are committed to rectifying these deficiencies promptly to ensure the safety and comfort of our guests. Your comments about the refrigerator, linens, bedding, and TV size are duly noted, and we will take steps to address these concerns as well. Additionally, we apologize for the disappointing breakfast experience you described. We will also address the issues with the toaster, waffle maker, and breakfast items to ensure that our breakfast offerings meet our guests' expectations in the future. We sincerely regret that your stay fell short of your expectations, and we hope you will accept our sincerest apologies. We value your feedback, and we would welcome the opportunity to regain your trust and provide you with a much-improved experience on any future visits.
3.0分
商务出差
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Druggies hanging out in parking lot. Got approached two separate times and couldn’t even understand what they were saying. They followed me into hotel and one tried to get on elevator with me. Not a good area apparently, which surprised me since it’s close to downtown area that is nice and the university. I would not stay here again. Should’ve read the reviews ahead of time. Lesson learned.
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酒店回复: Dear lyneelou811, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
3.0分
商务出差
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I’ll opt for another hotel next visit to the area. It’s a rough area, lots of vagrants, so I understand why the hotel keeps doors locked at night. It’s dated and run down. I should have read reviews but traveling on a tight budget is tough these days. The room is fine- nothing plush but it’s ok. Breakfast isn’t great so I didn’t go back after looking the first day. Internet constantly goes out which made working pretty tough- I had to keep using my hot spot AC worked well. Very average- nothing went wrong and I have no major complaints but also nothing to praise.
1.0分
其他
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Worst stay at a hotel. EVER!!. I reserved 2 rooms for 3 nights. The first night was a disaster, had to change rooms 3x in one night! Rather than just refund us for the 1 night, they said all they could do is charge us for that night & refund us the other 2 night. Requiring us to find a new hotel & move a 4th time.
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酒店回复: Dear nalob2023, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.
1.0分
独自旅行
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They charged me an extra $100 for a free told me I should have it back in my account by the next day haven’t got it it’s been over two weeks they keep giving me a run around also had blood stains on sheets my room smelled like vinegar SAVE YOUR MONEY
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酒店回复: Dear 962wakeb, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
非常好👍服务很棒，干净
工作人员友好又乐于助人。早餐不错。不过，酒店里有股奇怪的味道。
My room was 118. Basic maintenance seems inadequate: The shower curtain was torn in two places, the night light in the bathroom was out, the clock in the room didn't work, the window was dirty on the outside and trash was strewn on the ground outside my window. When I checked out, the clerk didn't even ask 'How was your stay?' This franchisee uses a number of foreign students for staff. My bank notified me that beginning on the day I made my reservation, unauthorized Amazon charges began to appear on my Visa card. The bank reversed the fraudulent charges, but I will not book with this hotel again.
BED BUGS! I stayed there one night and didn't notice until I got home that I had bed bug bite marks. I gave the hotel a call and the manager was not there so I left a message and he didn't call back.. After a few more tries I was able to tell him and he said they couldn't find any bedbugs so the was nothing he could do. My opinion is to stay away!
I arrived to my room number 320 Friday night to find it had bed bugs. Left immediately and had issues getting refund. On phone with ******* for over an hour to get refund. Drove over 100 miles while on hold. Manger never called as they said he would. DO NOT RECOMMEND!! STAY AWAY!
worst hotel I have ever stayed at. The people were fine, however.... No lock on the door - it was ripped out and never replaced Shower was filthy, and the hand held device point directly at the wall and could not be aimed. The shower curtain was 6-8 inches to short allowing lots of water to pool on the tile The safety rail around the tub may not have been secured at one end. The electrical in the bathroom was terrible...the main light switch didn't have a cover, meaning with wet hands, one might have been able to touch live wires. The toggle switch besides the light switch was pushed into the wall and appeared non functional. The refrigerator was replaced with a odd looking replacement - I did not use. Under the fridge was a piece of chip board which was swelled up and appeared to be something someone could stub their toe and end up with a big sliver. The linens and bedding were very clean, however the pillows may have overstayed their welcome. The TV was about half the size of a normal set, and the programming available was terrible. The exterior window appeared to look like someone had tried to break in from out side, as the frame was bent. The privacy blinds were not long enough, so if you closed them them light came in from the ends etc. The windows had lost the seal some time ago. It looked they were very dirty but simply highly fogged over. Breakfast started at 7a, and I was there at 7:20 to find: toaster doesn't work at all. Tried to make a waffle, but the unit wasn't even warm. Only 1 of the 4 juices had anything in it. I tried the "fakey" fried eggs, and they were ok, but surely not warm. I had a piece of sausage and could have pounded nails in with it. It the lobby the public bathrooms were locked, and the Ice water with lemon was out and all of the ice melted.
Druggies hanging out in parking lot. Got approached two separate times and couldn’t even understand what they were saying. They followed me into hotel and one tried to get on elevator with me. Not a good area apparently, which surprised me since it’s close to downtown area that is nice and the university. I would not stay here again. Should’ve read the reviews ahead of time. Lesson learned.
I’ll opt for another hotel next visit to the area. It’s a rough area, lots of vagrants, so I understand why the hotel keeps doors locked at night. It’s dated and run down. I should have read reviews but traveling on a tight budget is tough these days. The room is fine- nothing plush but it’s ok. Breakfast isn’t great so I didn’t go back after looking the first day. Internet constantly goes out which made working pretty tough- I had to keep using my hot spot AC worked well. Very average- nothing went wrong and I have no major complaints but also nothing to praise.
Worst stay at a hotel. EVER!!. I reserved 2 rooms for 3 nights. The first night was a disaster, had to change rooms 3x in one night! Rather than just refund us for the 1 night, they said all they could do is charge us for that night & refund us the other 2 night. Requiring us to find a new hotel & move a 4th time.
They charged me an extra $100 for a free told me I should have it back in my account by the next day haven’t got it it’s been over two weeks they keep giving me a run around also had blood stains on sheets my room smelled like vinegar SAVE YOUR MONEY