酒店回复: Dear Gabriela, Thank you for sharing your experience. We’re glad there were aspects of your stay you enjoyed, and we also recognize the areas that require improvement. Your comments will be shared with our staff to ensure proper follow-up. Feedback like yours guides us in creating a more comfortable and enjoyable visit in the future.Sincerely,Hotel Management 

酒店回复: Dear Gustavo, Thank you for sharing your experience. We understand how confusing and upsetting that situation must have been. Clear communication is essential, and we regret any inconvenience this caused. Your feedback is important, and we will share it with our team to prevent similar situations in the future. We hope to have the chance to provide a smoother stay and provide you with the hospitality you deserve on your next visit.Sincerely,Hotel Management

酒店回复: Dear Joel, Thank you for sharing your experience. We regret that your stay did not meet expectations and that several details were not as they should have been. Please know that our breakfast is offered as a grab-and-go option, and we understand this may have felt short of your expectations. Your comments will be shared with our team to ensure stronger attention moving forward. We appreciate you bringing this to our notice and hope you will allow us another opportunity to provide a stay that is more comfortable and satisfying.Sincerely,Hotel Management 

酒店回复: Dear Ismael, Thank you for sharing your thoughts at Extended Stay America. We are pleased to know you felt comfortable communicating in Spanish with our team, as we want every guest to feel at ease during their stay. At the same time, we appreciate your feedback about the condition of the sofa and the bathroom amenities. Your comments are valuable and will help guide us in making improvements. We hope you will visit us again and allow us the chance to provide you with a more enjoyable and comfortable experience.Sincerely,Hotel Management

酒店回复: Dear Gerardo, We’re pleased to hear you enjoyed the roomy first-floor accommodations and the welcoming atmosphere during your stay. At Extended Stay America, we are dedicated to providing a comfortable and inviting experience for every guest. Your candid feedback about the breakfast is appreciated, and we will consider it carefully as we work to improve our services. Thank you for choosing to stay with us; we hope to welcome you back soon!Sincerely,Hotel Management

酒店回复: Dear Alejandro, Thank you for your review. We are sorry to read that you were not happy with the experience at our hotel. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely,Hotel Management

酒店回复: Dear Sara, Thank you for sharing your thoughts. We are delighted to know you enjoyed the spacious accommodations and that your guest room provided the comfort you were looking for. Our goal is to create a setting that feels like home, so it is wonderful that the added conveniences, complimentary parking, and proximity to local dining and attractions added value to your stay. We look forward to welcoming you back to Extended Stay America for another visit that is just as enjoyable.Sincerely,Hotel Management 

酒店回复: Dear Gabriela, Thank you for choosing to stay with us and for sharing your thoughts. We are glad you enjoyed your visit overall, though we understand your stay could have been even better with the bed type you expected and a quieter environment. Your comments are appreciated, and we look forward to welcoming you again at Extended Stay America for an even more comfortable experience.Sincerely,Hotel Management