酒店回复: Dear Armando, Thank you for taking the time to share your experience. We’re truly sorry that your stay did not meet your expectations. It’s disappointing to learn that the condition of the facilities and the amenities provided were not what you anticipated. While our complimentary breakfast is a grab-and-go style offering a quick and convenient start to the day, we appreciate your input as we seek ways to enhance the guest experience. Additionally, maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. Thank you again for staying with us and for sharing your perspective.Sincerely,Hotel Management
酒店回复: Dear Dora, Thank you for sharing your experience. We're pleased that you found the room comfortable and well-equipped for your stay. Your comments regarding the overall atmosphere and condition of the carpet have been noted and shared with our team. We appreciate your feedback, as it helps us identify areas for improvement while continuing to offer a welcoming stay. We look forward to welcoming you again at Extended Stay America. Sincerely,Hotel Management
酒店回复: Dear Marcela, Thank you for your feedback. We’re glad the property met your needs overall, as we strive to provide a comfortable and pleasant environment for all our guests. However, we regret that the room’s atmosphere and air conditioning noise caused any discomfort. Please note that our fully equipped kitchens feature full-size refrigerators with ice trays for your convenience, which is why we do not provide ice machines on the property. Your comments are valuable and will be shared with our team as we continue to improve. We wish your son good health and look forward to welcoming you and your family again for a more comfortable stay.Sincerely,Hotel Management
酒店回复: Dear Gabriela, Thank you for sharing your experience. We’re glad there were aspects of your stay you enjoyed, and we also recognize the areas that require improvement. Your comments will be shared with our staff to ensure proper follow-up. Feedback like yours guides us in creating a more comfortable and enjoyable visit in the future.Sincerely,Hotel Management
酒店回复: Dear Gustavo, Thank you for sharing your experience. We understand how confusing and upsetting that situation must have been. Clear communication is essential, and we regret any inconvenience this caused. Your feedback is important, and we will share it with our team to prevent similar situations in the future. We hope to have the chance to provide a smoother stay and provide you with the hospitality you deserve on your next visit.Sincerely,Hotel Management
酒店回复: Dear Joel, Thank you for sharing your experience. We regret that your stay did not meet expectations and that several details were not as they should have been. Please know that our breakfast is offered as a grab-and-go option, and we understand this may have felt short of your expectations. Your comments will be shared with our team to ensure stronger attention moving forward. We appreciate you bringing this to our notice and hope you will allow us another opportunity to provide a stay that is more comfortable and satisfying.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
我喜欢他们会说西班牙语。
我不喜欢的是沙发很旧，睡起来不舒服。
我不喜欢他们在浴室提供的肥皂。
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酒店回复: Dear Ismael, Thank you for sharing your thoughts at Extended Stay America. We are pleased to know you felt comfortable communicating in Spanish with our team, as we want every guest to feel at ease during their stay. At the same time, we appreciate your feedback about the condition of the sofa and the bathroom amenities. Your comments are valuable and will help guide us in making improvements. We hope you will visit us again and allow us the chance to provide you with a more enjoyable and comfortable experience.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
我喜欢一楼的房间，因为老板88岁，房间不错，有两张床，可以住4个人，还有个小厨房.........
非常好，早餐很差劲！！
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酒店回复: Dear Gerardo, We’re pleased to hear you enjoyed the roomy first-floor accommodations and the welcoming atmosphere during your stay. At Extended Stay America, we are dedicated to providing a comfortable and inviting experience for every guest. Your candid feedback about the breakfast is appreciated, and we will consider it carefully as we work to improve our services. Thank you for choosing to stay with us; we hope to welcome you back soon!Sincerely,Hotel Management
可以做饭的，适合中国家庭。卫生不错，周边比较方便。有厨房用具可借用，微波炉，炉具、冰箱都有。
好住、好看、划算，地理位置也很棒！
首先我想说，除了脏乱之外，这里的设施根本不符合描述。没有泳池，没有早餐，只有一个咖啡吧，里面放着袋装燕麦片和面包。走廊看起来很脏，有时还有脚臭味。这是我第一次也是最后一次住这种酒店。
酒店不错，香气浓郁
房间非常舒适，设施齐全。配有小厨房、微波炉和冰箱。您可以向前台索取餐具。没有早餐，只有咖啡、茶和燕麦片。酒店整体散发着浓郁的霉味，或者说是陈旧的气味，就像房间一样。地毯看起来很脏，但如果打开空调，气味就会减弱。除此之外，房间还算舒适。
酒店本身有些老旧，但这不是问题。我不喜欢的是房间里有一股陈旧的气味，这引起了我儿子的过敏。他们没有制冰机，而其他更老的酒店都有，而且空调也因为年代久远而有点吵。
地理位置优越，价格实惠，房间也很大。唯一的问题是房间里的三盏灯中，有两盏坏了，房间里有异味。我们不得不整晚开着窗户通风，改善异味。
早上他们把我叫到房间，让我离开，因为那不是分配给我的房间。他们一开始就把那间房间分配给我了，所以他们打电话让我搬出去。
没有电视控制器，没有给我们 Wi-Fi 密码，网站上说包含早餐，但事实并非如此，早上没有咖啡，房间也没有打扫。
我喜欢他们会说西班牙语。
我不喜欢的是沙发很旧，睡起来不舒服。
我不喜欢他们在浴室提供的肥皂。
我喜欢一楼的房间，因为老板88岁，房间不错，有两张床，可以住4个人，还有个小厨房.........
非常好，早餐很差劲！！