酒店回复: Dear Claudia, Thank you for sharing your feedback with us. We regret that your stay did not meet expectations and that cleanliness and breakfast offerings fell short of your expectations. Your comments regarding the condition of the property and the amenities will be shared with our team as we work to improve the guest experience. We hope you will consider returning so we can provide you with the level of comfort and care you deserve.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
我喜欢这里的一切都，除了电视声音消失了，而且我们开门有点费劲。
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酒店回复: Dear Zuri, Thank you for sharing your feedback. We’re glad to know you enjoyed your stay overall and found many aspects of your visit satisfactory. We have also noted your concern with the TV and the door, and we will address these issues to ensure a smoother experience for future guests. We look forward to welcoming you back to Extended Stay America for an even more comfortable stay.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
这是一家经济型酒店，清洁度很差，气味难闻，一点都不舒服
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酒店回复: Dear Miriam, Thank you for sharing your feedback. We truly regret that the cleanliness and overall comfort of your stay did not meet expectations. Providing a well-kept and welcoming environment is a priority for us, and your feedback makes clear where we need to focus greater attention. We will be addressing these concerns directly with our housekeeping and maintenance teams to ensure improvements are made. We hope you will consider giving us another chance in the future to provide a stay that is more comfortable and reflective of the standards you deserve.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
房间很恶心，很脏，而且有一股一直挥之不去的鱼腥味。
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酒店回复: Dear Alex, Thank you for sharing your experience. We regret that the condition of your suite and its overall atmosphere did not provide the comfort you expected. Your comments will be shared with our housekeeping team to ensure closer attention is given moving forward. We value your feedback and hope you might give us another chance to provide you with a more positive stay.Sincerely, Hotel Management
因为航班延误，我到得很晚。前台接待非常棒。我的房间很棒，和酒店描述的一模一样。非常干净，位置也很好。
唯一的优点就是地理位置还行，其他都太糟糕了。工作人员态度很差，完全不友好，而且处理任何事情都慢吞吞的。地毯很旧，早餐也和宣传的不一样。更过分的是，我丢了两件东西，虽然不贵重，但对我来说很有纪念意义。我打电话反映后，他们说会立案调查，但我毫不怀疑是那天打扫我房间的人偷走的。那里会发生盗窃，大家一定要小心！
干净整洁的地方，附近有很多商铺。
我们到的时候，给我们的房间根本就没打扫过！！第二次，房卡又用不了，我们去换了张卡，结果刷了还是打不开门。正准备开门的时候，一位男士把门打开了，我们赶紧道歉，然后又回到前台，告诉她里面有人！她最后才给了我们一张二楼房间的钥匙！！
很好
位置便利，出行方便，无论是游客还是商务旅客都很适合。
酒店很脏。他们承诺提供免费早餐，但里面只有一张小桌子，上面放着咖啡、茶和一根能量棒。地毯的缘故，房间里弥漫着难闻的气味。
我喜欢这里的一切都，除了电视声音消失了，而且我们开门有点费劲。
这是一家经济型酒店，清洁度很差，气味难闻，一点都不舒服
房间很恶心，很脏，而且有一股一直挥之不去的鱼腥味。