Challenging find staff at check in, no one at the front desk.
Property is very understaffed.
Room was clean and spacious.
展开
酒店回复: Thank you so much for taking the time to share your feedback and for staying with us. We sincerely apologize for not meeting your expectations, particularly regarding limited staffing and any wait time you may have experienced during check-in.Please be informed that we do have an on-site, all-day dining restaurant, B&O Brasserie, which is open during the following hours:Breakfast: 6:30 AM – 10:00 AMLunch: 11:00 AM – 2:00 PMDinner: 4:00 PM – 10:00 PMWeekend Brunch (Saturday & Sunday): 8:00 AM – 2:00 PMWe truly appreciate you're understanding and look forward to welcoming you back again soon.
5.0分
其他
展开
LOVED our stay here. The staff was very friendly, the rooms were clean and large, the beds were SO comfortable. The hotel itself was funky yet gorgeous, modern yet regal. All within walking distance of the arena at which we were seeing a concert. Parking stinks, but valet was great (maybe overpriced at $55 per night?). would ABSOLUTELY stay here again.
展开
酒店回复: Thank you so much for taking the time to share your feedback. We are honored to know that you enjoyed your stay, appreciated your room, building and architecture and location of our hotel that our team members were able to exceed your expectations. We are truly fortunate to have such exceptional individuals as part of our team.
4.0分
情侣出游
展开
My husband and I stayed one night at this location. We chose this location based on its proximity to the CFG Bank Arena and it was perfect walking distance (about a 5 minute walk)! The hotel is beautiful and the rooms have definitely been upgraded to modern standards. The only complaint is the bathroom. The sliding door to the bathroom did not close properly and left a huge gap and it was so heavy and hard to open and close, so there was zero privacy. The shower could also use an upgrade and when I turned on the water to shower, it made a very loud, unusual sound. I’m assuming it’s just from old pipes but it did not give off a luxurious vibe that matched the rest of the hotel ambiance. Also, the bed sheets were not the softest, but they were clean.
The staff was very friendly and the overall experience was pleasant. You are located in the heart of the city, so even on the 7th floor there are city noise from sirens and emergency vehicles, however with some white noise playing, it did not impact our sleep.
展开
酒店回复: Thank you so much for taking the time to share your feedback. We sincerely regret that we were unable to meet your expectations, particularly regarding the shower design and issues on door.Thank you for staying with us, and we hope to have the opportunity to welcome you back for a better experience.
5.0分
其他
Everything, the attentiveness, the cleanliness and the attention to everything.Will definitely be back soon!
展开
酒店回复: Thank you so much for taking the time to share your feedback. We are honored to know that you enjoyed your stay. Thank you for staying with us, and we hope to have the opportunity to welcome you back soon.
3.0分
其他
Clean room, nicely furnished and finished. No amenities (minibar, laundry bags, glasses). Room service came in takeout boxes
展开
酒店回复: Thank you so much for taking the time to share your feedback. We sincerely regret that we were unable to meet your expectations, particularly regarding the amenities in room as well as in room dinning food delivery. We recently completed renovation and working to have those in order as soon as possible to meet yours and every guest expectation.Please accept our heartfelt apologies for the inconvenience caused. We truly value your feedback, as it helps us improve and provide a better experience for our guests.
4.0分
情侣出游
展开
We stayed theee nights for quick getaway. Check in was great and staff were very attentive, attentive and professional. Location is great. Between inner Harbor and monument, museum. Quick uber ride to Fells Point. Room was clean with large window. It has nice feeling. Only thing is very minimal amenity. No water, no mini bar, glasses or bucket, dish for soap, etc….For the price, understandable but more comfort would be great as many places close so early in Baltimore. Booed by the rating and review. It was unbelievable deal but I will rather pay more to have more setups.
展开
酒店回复: Thank you so much for taking the time to share your feedback. We sincerely regret that we were unable to meet your expectations, particularly regarding the amenities in room, not having water and mini bar and bucket but we do have glasses and ice bucket in every room. Please accept our heartfelt apologies for the inconvenience caused. We truly value your feedback, as it helps us improve and provide a better experience for our guests.Thank you for staying with us, and we hope to have the opportunity to welcome you back for a better experience.
4.0分
其他
展开
Everything was immaculate. Just some curious choices leaving me from giving it 5 stars. Toilet paper quality, coffee bar choices, toiletries and amenities-those things shouldn’t be Holiday Inn levels of quality for a hotel Monaco.
展开
酒店回复: Thank you so much for taking the time to share your feedback. We sincerely regret that we were unable to meet your expectations, particularly regarding the amenities in room like toilet paper quality and not having in room coffee. Please accept our heartfelt apologies for the inconvenience caused. We truly value your feedback, as it helps us improve and provide a better experience for our guests.Thank you for staying with us, and we hope to have the opportunity to welcome you back soon.
3.0分
朋友出游
展开
Property seemed understaffed or just poor service. No bellhop, 25 minutes to get valet (just cancelled and caught uber), toilet leaking badly, water takes ten minutes to get hot, housekeeping a no-show on day one. Overall, a clean room and hotel but no service anywhere. Feels like a great 3 star!
展开
酒店回复: Thank you so much for taking the time to share your feedback. We sincerely regret that we were unable to meet your expectations, particularly regarding the absence of a bellhop, limited valet availability, delays in retrieving your car, and the lack of stayover service on one of the nights.Regarding the bathroom concerns you mentioned, our technician inspected the area after your stay and did not find any leakage but seen once you flush there is some water shall come outside tank due to pipe loose inside from connections. Additionally, we have no record of any complaints from you regarding the toilet or shower during your stay. Or else we could provide another room or send technician during your stay and fix the issues for comfortable and memorable stay. Please accept our heartfelt apologies for the inconvenience caused. Your feedback is extremely valuable to us, as it helps us improve and provide a better experience for our guests.Thank you for staying with us, and we sincerely hope to have the opportunity to welcome you back for a much-improved experience.
没有行李员，没有行李车，只有一家餐厅，而且味道糟糕透顶。房间里整晚都有滴水声。没有客房清洁服务。客房送餐服务只到晚上10点，而且食物难以下咽。酒店里那个可怜兮兮的小超市里饮料种类少得可怜，商品也都是过期的。千万别来这家酒店！
一家经典舒适的酒店，但我觉得它缺乏魅力。它拥有一家优质顶级酒店的一切，唯独缺少一流的服务。但这一切都不会影响您的舒适度。物有所值。
There was no breakfast, only tea and coffee.
Challenging find staff at check in, no one at the front desk.
Property is very understaffed.
Room was clean and spacious.
LOVED our stay here. The staff was very friendly, the rooms were clean and large, the beds were SO comfortable. The hotel itself was funky yet gorgeous, modern yet regal. All within walking distance of the arena at which we were seeing a concert. Parking stinks, but valet was great (maybe overpriced at $55 per night?). would ABSOLUTELY stay here again.
My husband and I stayed one night at this location. We chose this location based on its proximity to the CFG Bank Arena and it was perfect walking distance (about a 5 minute walk)! The hotel is beautiful and the rooms have definitely been upgraded to modern standards. The only complaint is the bathroom. The sliding door to the bathroom did not close properly and left a huge gap and it was so heavy and hard to open and close, so there was zero privacy. The shower could also use an upgrade and when I turned on the water to shower, it made a very loud, unusual sound. I’m assuming it’s just from old pipes but it did not give off a luxurious vibe that matched the rest of the hotel ambiance. Also, the bed sheets were not the softest, but they were clean.
The staff was very friendly and the overall experience was pleasant. You are located in the heart of the city, so even on the 7th floor there are city noise from sirens and emergency vehicles, however with some white noise playing, it did not impact our sleep.
Everything, the attentiveness, the cleanliness and the attention to everything.Will definitely be back soon!
Clean room, nicely furnished and finished. No amenities (minibar, laundry bags, glasses). Room service came in takeout boxes
We stayed theee nights for quick getaway. Check in was great and staff were very attentive, attentive and professional. Location is great. Between inner Harbor and monument, museum. Quick uber ride to Fells Point. Room was clean with large window. It has nice feeling. Only thing is very minimal amenity. No water, no mini bar, glasses or bucket, dish for soap, etc….For the price, understandable but more comfort would be great as many places close so early in Baltimore. Booed by the rating and review. It was unbelievable deal but I will rather pay more to have more setups.
Everything was immaculate. Just some curious choices leaving me from giving it 5 stars. Toilet paper quality, coffee bar choices, toiletries and amenities-those things shouldn’t be Holiday Inn levels of quality for a hotel Monaco.
Property seemed understaffed or just poor service. No bellhop, 25 minutes to get valet (just cancelled and caught uber), toilet leaking badly, water takes ten minutes to get hot, housekeeping a no-show on day one. Overall, a clean room and hotel but no service anywhere. Feels like a great 3 star!