Staff was courteous. I had pre-ordered water but didn't receive it. The place definitely needs some updating as I have requested a balcony room which I was stuck in a corner and the balcony furniture was pretty beat up. Wasn't worth the extra money. The room definitely needs some updating especially the bathroom. They need to outline the parking situation prior to your arrival.

I was told that check in I got a special worm in the third floor. But however when I turn the water on to shower the water was brown so a couple minutes. It took so long to check in I did not feel like going back down there to see if I can get another one.

Rooms were clean and tidy, great restaurants attached with a short walk to Little Italy. Purchased extra water with ******* never recived it that was the only issue

I had a good time here. My suite did smell of smoke (cigarettes or other things). Staff warned me about it beforehand which was much appreciated. It can be fixed with a changing of the carpet and curtains. Outside of that it was a good time.

The help at the desk is the biggest thing that makes or breaks our stay. They man both nights and the woman in the morning ls were so kind, helpful and professional!!! They will be the reason we keep coming back!!!

Overall the room was fine although Pier 5 has seen better days. I would warn guests about parking. Pier 5 uses an open-air lot for $35/night. However, you have to tell them you're using it. There are no signs at the front desk and when I stayed no one asked me if I was parking in their lot. I woke up with a $105 parking ticket. When I went to ask them they said it, "That's not our problem. You should have let us know that you were parking there." I can understand if there were signs or someone told me but that didn't happen and to get such a rude customer service experience was unacceptable. The front desk person also said that I should have seen the sign outside in the parking lot (which was small and it was dark out). This is the first time I've ever written a review but I thought their treatment of me as so bad. The funny thing is that I had stayed there 4 other nights and due to frequent travel I was planning on making that my home base every time I'm in Baltimore. Well that's not happening, I will find another hotel that actually is nice to their customers.

Staff were extremely friendly. Our suite had 3 balconies with great views. The bartender at the restaurant downstairs was also very nice. Wonderful stay! We will return, as we come to Baltimore frequently and like to have a room with a waterfront view.