酒店回复: Dear Guest,Thank you so much for taking the time to share your kind words. We’re delighted to hear that you found our staff and facility to be "awesome." Providing exceptional service and ensuring a comfortable, enjoyable stay for our guests is always our goal, and your feedback affirms that we’re on the right track.Your satisfaction motivates our entire team to continue delivering the best experience possible. If there is anything specific you loved or suggestions you might have for future visits, we would love to hear them.We look forward to welcoming you back soon! Should you need any assistance or have special requests for your next stay.Thank you again for your encouraging review.Sincerely,Kiran BanothFront Desk ManagerQuality Suites Nashville Airport.
5.0分
商务出差
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The room was spacious and clean, well maintained. Much more than I expected for such a reasonable price. Employees were very pleasant and very respectable. They were very helpful in everyway. Would recommend Quality Suites Nashville for a delightful stay.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the spacious, clean room and found our team to be pleasant and helpful. It’s great to know we exceeded your expectations and that you’d recommend us. We truly appreciate your kind words and hope to welcome you back for another delightful stay!
5.0分
家庭亲子
Stay here often when family member is getting medical treatments. Having the living area is a plus.
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酒店回复: Thank you for continuing to stay with us. We’re glad the living area adds comfort during your visits, especially while supporting your family member’s medical treatments. We truly appreciate your trust in us and are always here to make your stays as comfortable as possible.
1.0分
家庭亲子
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The most disgusting room i have ever been in. Dirt in the beds. Spots on uncovered matress. Broken sink tap. Dirty rugs. We were in the room 5 minutes and refused a refund. ******* could not give us a refund. I tried the numbers for choice hotels and nobody could or would help. I took photos but ******* will not allow me to post them. I thought ******* assures service but next time i wont use them or Choice
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酒店回复: Thank you for taking the time to share your experience. We’re very sorry to hear about the condition of your room and the issues you encountered during your stay. This is certainly not the level of cleanliness and service we aim to provide, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and correction. We appreciate you bringing this to our attention and regret that we fell short of your expectations
2.0分
其他
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First let me say some positive things. 1) They had a free airport shuttle. 2) They were in a good location. 3) The staff were kind and helpful. 4) They brought fresh towels every day.
Here are some things they need to improve on. 1) Every stitch of carpet needs to be replaced. 2) Our bathroom was cleaned as well as possible but all the tile work needs to be redone. It needs a new tub (there was a big stain on the bottom of the tub). And, there was mold on the ceiling. 3) Every piece of furniture needs to be replaced, especially the lobby. There are horrible stains and rips on almost every piece of furniture. 4). Every surface was sticky. 5) All the wallpaper needs to be redone, especially the lobby.
Bottom line this is a cheap hotel with hard working staff that needs a remodel. I would not stay here again.
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酒店回复: Dear Guest,Thank you for taking the time to share both the positives and the areas where you feel we fell short. We’re glad to hear you found value in our shuttle, location, and the courtesy of our staff, as well as the daily towel service. I’m genuinely sorry that several aspects of your stay did not meet your expectations, and I understand how frustrating that must have been.Your detailed observations give us clear direction on where to focus improvements: carpet replacement throughout the property; bathroom renovations, including tile work, tub replacement, and addressing mold; furniture and lobby upholstery updates; deep cleaning and refinishing of surfaces to eliminate stickiness; wallpaper updates, particularly in the lobby.I’ve escalated these concerns to our property leadership and maintenance teams to assess immediate steps and a long-term remodel plan. While we can’t undo your experience, we value your feedback as a catalyst for meaningful change.If you’re open to it, I’d like to offer to review your reservation details and discuss a potential goodwill gesture for a future stay, should you choose to give us another chance after renovations or interim improvements. Please let me know your preferred dates and any additional preferences you’d like us to note.Warm regards, Sincerely, Kiran Banoth Front Desk Manager Quality Suites Nashville Airport
5.0分
其他
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The room and everything were satisfactory. But the staff was amazing! We got in really late and she was there and available. Good attitude and hard working. We only stayed less that 10 hours to get some sleep. When we got up in the morning to check out she was the same staff there once again and still had a great attitude a smile and knowledgeable! Thank you!!
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酒店回复: Dear Guest,Thank you for taking the time to share this lovely feedback. We’re thrilled to hear that, despite a short stay, our team made a positive impression with their welcoming attitude, availability late at night, and again in the morning at check-out. It means a lot to know our staff’s hard work and friendliness stood out.We’ll be sure to pass along your kind words to the team member who assisted you, and to the rest of the staff who contributed to your comfortable stay.If there’s anything we can do to make your next visit even better, please let us know. We’d be happy to note any preferences for a smoother and even more enjoyable experience.Warm regards,Sincerely,Kiran BanothFront Desk Manager
5.0分
其他
Great staff, the room was very nice and clean. Having a restaurant inside the hotel was nice.
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酒店回复: Thank you for your kind review! We’re glad you enjoyed our friendly staff, clean and comfortable room, and the convenience of having a restaurant on-site. We appreciate you staying with us and hope to welcome you back again soon!
方便快捷。谢谢。
我们三个人住在这里，房间和设施都非常干净。如果有机会，我还会再来。早餐也很满意，这是一次愉快的旅行。
我们很喜欢这个地方，价格非常合理😍
好的
The room was spacious and clean, well maintained. Much more than I expected for such a reasonable price. Employees were very pleasant and very respectable. They were very helpful in everyway. Would recommend Quality Suites Nashville for a delightful stay.
Stay here often when family member is getting medical treatments. Having the living area is a plus.
The most disgusting room i have ever been in. Dirt in the beds. Spots on uncovered matress. Broken sink tap. Dirty rugs. We were in the room 5 minutes and refused a refund. ******* could not give us a refund. I tried the numbers for choice hotels and nobody could or would help. I took photos but ******* will not allow me to post them. I thought ******* assures service but next time i wont use them or Choice
First let me say some positive things. 1) They had a free airport shuttle. 2) They were in a good location. 3) The staff were kind and helpful. 4) They brought fresh towels every day.
Here are some things they need to improve on. 1) Every stitch of carpet needs to be replaced. 2) Our bathroom was cleaned as well as possible but all the tile work needs to be redone. It needs a new tub (there was a big stain on the bottom of the tub). And, there was mold on the ceiling. 3) Every piece of furniture needs to be replaced, especially the lobby. There are horrible stains and rips on almost every piece of furniture. 4). Every surface was sticky. 5) All the wallpaper needs to be redone, especially the lobby.
Bottom line this is a cheap hotel with hard working staff that needs a remodel. I would not stay here again.
The room and everything were satisfactory. But the staff was amazing! We got in really late and she was there and available. Good attitude and hard working. We only stayed less that 10 hours to get some sleep. When we got up in the morning to check out she was the same staff there once again and still had a great attitude a smile and knowledgeable! Thank you!!
Great staff, the room was very nice and clean. Having a restaurant inside the hotel was nice.