The rates and office staff were good. I felt unsafe by some of the tenants that I saw during my stay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo West - Western Michigan U. We appreciate you highlighting the positive aspects of your stay, specifically our rates and the helpfulness of the staff. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible safety concerns you might have. We will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
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There was cockroaches in the first room they gave us, the second room wasn't much better but no visible bugs. Would not recommend at all, also didn’t give a refund.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Kalamazoo West - Western Michigan Univ. We are disappointed to learn your visit wasn't satisfactory due to the state of your room as well as the cockroaches you encountered. Please accept our apologies for the shortcomings you experienced.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.I have forwarded your feedback to management’s attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
其他
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The heater didn’t work which kinda ****** considering that it got down to just about freezing at night. The shower was also cracked which wasn’t a health concern but it did give me pause. Overall not terrible but my main point is that I wish I was warmer at night
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酒店回复: Dear Valued Guest, Thank you for sharing your feedback following your stay at the Red Roof Inn Kalamazoo West - Western Michigan U. It is disappointing to know that your stay fell short of your expectations due to the the state of the heater and the shower. This is not the experience we strive to provide and we regret that this was your take away from your stay.I'll pass this feedback on to the management. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope we have the opportunity to see you again in the future. Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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Did not have the mini fridge advertised. Mattress was pretty torn up, springs popping through. Someone was knocking on our door at 2:30 in the morning while we were asleep. Overall poor experience unfortunately. Would not recommend
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo West - Western Michigan Univ. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the mattress and the situation you had encountered in the hotel. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
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A lot of people hanging around outside at night, most of them talking on the phone at an unreasonable volume. Room smelled like smoke & the bathtub did not look great. Overall got the job done, and slept fine.
1.0分
家庭亲子
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Room was so dirty I had to sleep in my car. I was told there were no more rooms a available when there were. I watched the lady at front desk offer another gentleman a New room.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo West - Western Michigan Univ.. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and the situation you experienced regarding with our staff.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
商务出差
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Comfortable temperature, no bath towel just two hand towels and two wash cloths, room was next to breeze way and trash can was next to my door so I was kept awake till 1:00am with people dropping in trash and talking. A lot of horn honking in the parking lot till midnight. Very little soap available. My first time at any Red Roof Inn, probably my last. Tv worked well, the shower worked well and fridge.
Freezer was frozen over so I could not put my freezer packs in to re-freeze. Microwave was good. A can of soda had been left inside the freezer and was ready to explode from expansion, I threw it out.
Check in was pleasant and courteous.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Kalamazoo West - Western Michigan Univ. It is disappointing to learn of the disturbances you encountered with the noise and the inconvenience regarding the towels and soap. Furthermore, it is regrettable to learn about the issue you had with the freezer. However, it is heartening to know that the TV and shower were satisfactory and that check-in was smooth.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
家庭亲子
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The linens were very dirty. The bath towel i used had a handful of hair on it as i had to shower 2x more to get it off!!!!! Floor was very dirty.... front desk people were very pleasant.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo West - Western Michigan Univ. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the linens and the state of the floor. Still, we are glad that you found our hotel staff very pleasant.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
有进步空间，但价格也说明了一切。
我到达酒店时，看到保安人员在楼里进进出出。走进大厅，我看到一些看起来像是无家可归的人坐在椅子上，还拿着*****（可能是某种**）。虽然当时已经是1点半了，而入住时间是1点，但我却被告知无法办理入住。他们说最早也要到3点，而且由于清洁人员短缺，可能还会更晚。我急需房间，所以取消了预订。这根本不是一家普通的红屋顶酒店。
The rates and office staff were good. I felt unsafe by some of the tenants that I saw during my stay.
There was cockroaches in the first room they gave us, the second room wasn't much better but no visible bugs. Would not recommend at all, also didn’t give a refund.
The heater didn’t work which kinda ****** considering that it got down to just about freezing at night. The shower was also cracked which wasn’t a health concern but it did give me pause. Overall not terrible but my main point is that I wish I was warmer at night
Did not have the mini fridge advertised. Mattress was pretty torn up, springs popping through. Someone was knocking on our door at 2:30 in the morning while we were asleep. Overall poor experience unfortunately. Would not recommend
A lot of people hanging around outside at night, most of them talking on the phone at an unreasonable volume. Room smelled like smoke & the bathtub did not look great. Overall got the job done, and slept fine.
Room was so dirty I had to sleep in my car. I was told there were no more rooms a available when there were. I watched the lady at front desk offer another gentleman a New room.
Comfortable temperature, no bath towel just two hand towels and two wash cloths, room was next to breeze way and trash can was next to my door so I was kept awake till 1:00am with people dropping in trash and talking. A lot of horn honking in the parking lot till midnight. Very little soap available. My first time at any Red Roof Inn, probably my last. Tv worked well, the shower worked well and fridge.
Freezer was frozen over so I could not put my freezer packs in to re-freeze. Microwave was good. A can of soda had been left inside the freezer and was ready to explode from expansion, I threw it out.
Check in was pleasant and courteous.
The linens were very dirty. The bath towel i used had a handful of hair on it as i had to shower 2x more to get it off!!!!! Floor was very dirty.... front desk people were very pleasant.