A lot of people hanging around outside at night, most of them talking on the phone at an unreasonable volume. Room smelled like smoke & the bathtub did not look great. Overall got the job done, and slept fine.
1.0分
家庭亲子
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Room was so dirty I had to sleep in my car. I was told there were no more rooms a available when there were. I watched the lady at front desk offer another gentleman a New room.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo West - Western Michigan Univ.. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and the situation you experienced regarding with our staff.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
商务出差
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Comfortable temperature, no bath towel just two hand towels and two wash cloths, room was next to breeze way and trash can was next to my door so I was kept awake till 1:00am with people dropping in trash and talking. A lot of horn honking in the parking lot till midnight. Very little soap available. My first time at any Red Roof Inn, probably my last. Tv worked well, the shower worked well and fridge.
Freezer was frozen over so I could not put my freezer packs in to re-freeze. Microwave was good. A can of soda had been left inside the freezer and was ready to explode from expansion, I threw it out.
Check in was pleasant and courteous.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Kalamazoo West - Western Michigan Univ. It is disappointing to learn of the disturbances you encountered with the noise and the inconvenience regarding the towels and soap. Furthermore, it is regrettable to learn about the issue you had with the freezer. However, it is heartening to know that the TV and shower were satisfactory and that check-in was smooth.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
家庭亲子
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The linens were very dirty. The bath towel i used had a handful of hair on it as i had to shower 2x more to get it off!!!!! Floor was very dirty.... front desk people were very pleasant.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo West - Western Michigan Univ. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the linens and the state of the floor. Still, we are glad that you found our hotel staff very pleasant.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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The TV remote had no batteries, the hotel room was not as advertised, the towels were stained, the tub was stained and 2 minutes after checking in some loitering outside your hotel asked if they could bum a cigarette. Every time I left the room that same woman was standing by someones hotel room door.
1.0分
家庭亲子
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Full of roaches. Doesn't enforce no smoking policy, doesn't offer compensation for illness due to allowing smokers in adjacent rooms. Gen'l manager doesn't return calls. No seals around any adjacent room doors nor entrance doors between room and parking lot.
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酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Kalamazoo West - Western Michigan Univ.. I was saddened to read that your stay fell short of your expectations due to the state of the doors and the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
2.0分
其他
Not impressed.
Soap dispensers were all empty, and it's hard to pack up the kids at night when having to buy soap!
3.0分
其他
Clean room. Very nice staff. A lot of people hanging out outside later.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kalamazoo West - Western Michigan Univ. It's wonderful to know you experienced a clean room and found our staff to be very nice. We regret to hear that the activity outside was a concern. We are looking into solutions to mitigate any disturbances.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
1.0分
情侣出游
Floor so dirty that they made white towel look brown. Bugs, bugs, bugs!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Kalamazoo West - Western Michigan U. I was saddened to read that your stay fell short of your expectations due to the bugs you reported and that you are unsatisfied with the cleanliness. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof ManagementRediResponse Specialist
有进步空间,但价格也说明了一切。
A lot of people hanging around outside at night, most of them talking on the phone at an unreasonable volume. Room smelled like smoke & the bathtub did not look great. Overall got the job done, and slept fine.
Room was so dirty I had to sleep in my car. I was told there were no more rooms a available when there were. I watched the lady at front desk offer another gentleman a New room.
Comfortable temperature, no bath towel just two hand towels and two wash cloths, room was next to breeze way and trash can was next to my door so I was kept awake till 1:00am with people dropping in trash and talking. A lot of horn honking in the parking lot till midnight. Very little soap available. My first time at any Red Roof Inn, probably my last. Tv worked well, the shower worked well and fridge.
Freezer was frozen over so I could not put my freezer packs in to re-freeze. Microwave was good. A can of soda had been left inside the freezer and was ready to explode from expansion, I threw it out.
Check in was pleasant and courteous.
The linens were very dirty. The bath towel i used had a handful of hair on it as i had to shower 2x more to get it off!!!!! Floor was very dirty.... front desk people were very pleasant.
The TV remote had no batteries, the hotel room was not as advertised, the towels were stained, the tub was stained and 2 minutes after checking in some loitering outside your hotel asked if they could bum a cigarette. Every time I left the room that same woman was standing by someones hotel room door.
Full of roaches. Doesn't enforce no smoking policy, doesn't offer compensation for illness due to allowing smokers in adjacent rooms. Gen'l manager doesn't return calls. No seals around any adjacent room doors nor entrance doors between room and parking lot.
Not impressed.
Soap dispensers were all empty, and it's hard to pack up the kids at night when having to buy soap!
Clean room. Very nice staff. A lot of people hanging out outside later.
Floor so dirty that they made white towel look brown. Bugs, bugs, bugs!