酒店回复: Dear Wesley, Thank you for your feedback. We're concerned to hear about the issues with your room and communication regarding billing. Your comments are valued and will be shared with our team to ensure improvements are made. If there is any chance to welcome you back and change your perceptions, we'd be grateful for the opportunity.
5.0分
商务出差
原文
翻译提供方：Google
好的
酒店回复: Thank you for the Feeback!
5.0分
商务出差
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Never have a bad stay here. Rooms are always clean, staff is always friendly. Coffee machine is wonderful. Happy Hour was great each night.
This is a must stay if in Fells Point!
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酒店回复: Thank you for your wonderful review! We’re delighted to hear that you consistently enjoy your stays with us and that our clean rooms, friendly team, coffee machine, and nightly Happy Hour made your visit even more enjoyable. Your kind words truly mean a great deal to our staff, and we’re honored to be your must-stay choice in Fells Point. We look forward to welcoming you back again very soon!
5.0分
其他
The bed was extremely comfortable and the room was cozy, and the front desk staff were helpful and friendly!
酒店回复: Thank you for your feedback! We hope you will return again!
5.0分
其他
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Eric is the best!!!!! This is my second stay at this location in the last month. He worked both times. Super friendly and helpful. Quiet locations with nice views.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and that Eric made such a great impression. We’re lucky to have him on our team, and we’ll be sure to share your kind words with him. It’s great to know you appreciated our quiet location and views as well. We look forward to welcoming you back again soon!
5.0分
其他
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Very nice, clean, cosy room looking out onto the harbor. Staff is always super friendly, and I love that coffee is available 24/7! Can’t beat the location either.
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear you enjoyed the cozy room with harbor views and appreciated our friendly staff. It’s great to know the 24/7 coffee and prime location made your stay even better.We can’t wait to welcome you back soon!
5.0分
其他
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Excellent location and comfortable rooms quite loc
Have stayed here a few times cause our daughter lives across street it is a wonderful place to stay with great location, staff and services
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酒店回复: Thank you so much for your kind words and for choosing to stay with us again! We’re delighted to hear that our location, comfortable rooms, and friendly staff continue to make your visits enjoyable. It’s always a pleasure to welcome you, and we’re especially honored to be your home away from home while visiting your daughter.We look forward to seeing you again soon!
1.0分
其他
Breakfast is not great, didn't have our "amenities" we get charged daily for so had to personally ask.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your breakfast experience didn’t meet expectations and that you had to request amenities that should have been provided. This is not the level of service we aim to deliver, and we sincerely apologize for the inconvenience.
5.0分
其他
Nice staff, great accommodations! Close walking distance to restaurants and bars. Beautiful harbor view!
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酒店回复: Thank you for sharing your feedback! We’re so glad you enjoyed our friendly staff, comfortable accommodations, and the beautiful harbor view. It’s wonderful to hear that our location made it easy for you to explore the nearby restaurants and bars. We look forward to welcoming you back for another great stay!
我们在这家酒店住了将近十年，见证了它缓慢而稳步的衰落。可惜的是，价格依然居高不下，目前和当地的四季酒店一样高，尽管衣橱的硬件搭配混乱，长椅上的软垫有污渍，衣橱挡住了一半的画，毛巾很薄，墙壁也磨损严重。
电视坏了，浴室很脏，还被收取了隐藏费用。工作人员把延迟退房费从30美元改成了50美元，之前被告知是30美元。还白白收取了19.90美元的服务费。
好的
Never have a bad stay here. Rooms are always clean, staff is always friendly. Coffee machine is wonderful. Happy Hour was great each night.
This is a must stay if in Fells Point!
The bed was extremely comfortable and the room was cozy, and the front desk staff were helpful and friendly!
Eric is the best!!!!! This is my second stay at this location in the last month. He worked both times. Super friendly and helpful. Quiet locations with nice views.
Very nice, clean, cosy room looking out onto the harbor. Staff is always super friendly, and I love that coffee is available 24/7! Can’t beat the location either.
Excellent location and comfortable rooms quite loc
Have stayed here a few times cause our daughter lives across street it is a wonderful place to stay with great location, staff and services
Breakfast is not great, didn't have our "amenities" we get charged daily for so had to personally ask.
Nice staff, great accommodations! Close walking distance to restaurants and bars. Beautiful harbor view!