酒店回复: We're sincerely sorry to hear about your experience with our staff. Please know that this does not reflect our standard of service, and we take your feedback seriously. We will address this matter with our team immediately to ensure that all of our guests receive the courteous and respectful treatment they deserve.
酒店回复: Thank you so much for your kind words and for highlighting the great service provided by us! We're thrilled to hear that your experience at our hotel was positive.
I rarely submit hotel reviews. If things are fine, no review. If exceptionally good or bad, I consider reviewing. First, the staff at this location at both checkin and checkout were welcoming, friendly, responsive, helpful, and knowledgeable. The problem with this property is it appears to be a licensed Marriott property that they care nothing about. How else to explain the horrid condition of the property? Walked into the room and it stunk of mildew. So-called gym is less equipped than a home gym, and tiny. Bar: open for 2 hours total (no food). Smoke detector in our room started flashing green dot (uh-oh) which then progressed to flashing white light all night - no sleep! Room may or may not have been clean - it was hard to tell because of the dark painted walls and dark patterned carpeting; hard to tell. If Marriott was checking on their properties, and they let them fall into this shape, then reach your own conclusion about the brand. I have switched long ago to the various competitors after experiencing these types of problems in several of their properties. Staff warned us that it was probably not safe to walk around after night (THANK YOU), which was confirmed by the blue-flashing-light police camera stationed across the street. This is not the hotel's fault, but travelers can consider if this is a problem for them. We walked to a very nice restaurant nearby before it got dark - no problems.
4.0分
其他
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Concierge was excellent. Friendly, helpful with dinner ideas. Location was ideal for just an overnight near airport; easy to find, easy to get in and out of, walking distance to restaurant in a business-park style area that felt very safe, even at night. Breakfast buffet was better than average continental breakfast with lots of options. Room was comfortable and clean. The only thing rated down was the condition, but it wasn't so bad that I wouldn't stay there again. It was just surprising for a Sheraton FourPoints. Things like the caulking around the tub had come off in places so there were gaps. Just a few, simple repairs would increase confidence in the property, but it was truly the only thing, and quite minor.
1.0分
情侣出游
The lady at the desk was so sloppy and dismissive. Also, it didn’t matter that I had booked online. They didn’t have a room for me when I arrived
3.0分
商务出差
Roof leak in room. Broken light fixture.
Staff didn't offer anything for leak and inconvenience.
4.0分
情侣出游
The roads were clean. Staff was great. The food was OK. They said it was clean. The area was nice.
5.0分
商务出差
Amazing airport hotel
The front desk team were incredibly kind and the shuttle driver a brilliant story teller!
4.0分
情侣出游
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No hot water in shower ever, at best warm. Had to ask to get towels for shower after room cleaned, zero left I bathroom , and was given a hard time to get 2 towels one for each of us. Ended up only giving us one.
前台的女士态度很差。虽然打电话的时候他们说机场班车每20分钟一班，但事实并非如此。我到酒店的时候，班车根本没来，他们说要预约（不过打电话预约的时候，他们说每20分钟一班，让你下楼等）。今天我下楼去安排去机场的班车，她说上午11点以后没有班车。
非常适合小憩
由于航班延误，我意外中途停留，能够在改期后的清晨航班起飞前睡上几个小时真是太好了。班车很早就有服务了，我很感激。
他们给我换了房间，因为我是第三方。比我刚搬到新房间的时候还要多。他们给了我一张有很大污渍的床垫。工作人员说我们无能为力，你是第三方。我很生气并告诉他们我已经和经理谈过了。他们终于给了我一个新床垫。我不明白我必须心烦意乱才能让他们找到新床垫。我一直都知道这个品牌的酒店有很高的标准，这让我对他们的待遇感到震惊，因为我没有直接预订。
I rarely submit hotel reviews. If things are fine, no review. If exceptionally good or bad, I consider reviewing. First, the staff at this location at both checkin and checkout were welcoming, friendly, responsive, helpful, and knowledgeable. The problem with this property is it appears to be a licensed Marriott property that they care nothing about. How else to explain the horrid condition of the property? Walked into the room and it stunk of mildew. So-called gym is less equipped than a home gym, and tiny. Bar: open for 2 hours total (no food). Smoke detector in our room started flashing green dot (uh-oh) which then progressed to flashing white light all night - no sleep! Room may or may not have been clean - it was hard to tell because of the dark painted walls and dark patterned carpeting; hard to tell. If Marriott was checking on their properties, and they let them fall into this shape, then reach your own conclusion about the brand. I have switched long ago to the various competitors after experiencing these types of problems in several of their properties. Staff warned us that it was probably not safe to walk around after night (THANK YOU), which was confirmed by the blue-flashing-light police camera stationed across the street. This is not the hotel's fault, but travelers can consider if this is a problem for them. We walked to a very nice restaurant nearby before it got dark - no problems.
Concierge was excellent. Friendly, helpful with dinner ideas. Location was ideal for just an overnight near airport; easy to find, easy to get in and out of, walking distance to restaurant in a business-park style area that felt very safe, even at night. Breakfast buffet was better than average continental breakfast with lots of options. Room was comfortable and clean. The only thing rated down was the condition, but it wasn't so bad that I wouldn't stay there again. It was just surprising for a Sheraton FourPoints. Things like the caulking around the tub had come off in places so there were gaps. Just a few, simple repairs would increase confidence in the property, but it was truly the only thing, and quite minor.
The lady at the desk was so sloppy and dismissive. Also, it didn’t matter that I had booked online. They didn’t have a room for me when I arrived
Roof leak in room. Broken light fixture.
Staff didn't offer anything for leak and inconvenience.
The roads were clean. Staff was great. The food was OK. They said it was clean. The area was nice.
Amazing airport hotel
The front desk team were incredibly kind and the shuttle driver a brilliant story teller!
No hot water in shower ever, at best warm. Had to ask to get towels for shower after room cleaned, zero left I bathroom , and was given a hard time to get 2 towels one for each of us. Ended up only giving us one.