The hotel was full and our 3rd party reserved us a room anyhow. It took an hour to get the mess squared away. Staff was super helpful and got us a room, however that room smelled like smoke. The elevator and 2nd floor stunk so bad of smoke. The lobby floors were filthy & sticky. Even though there was covid, the breakfast was Pathetic. Very very disappointed with hotel other than the staff were very nice. Next time we are going next door to the Holiday Inn Express. They have a much better breakfast and clean. Only reason we stayed there is because it was convenient to John Hopkins.
1.0分
家庭亲子
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False advertising on both this site and Choice Hotels. Very unclean, burn holes in sheets, smells of smoke, worn broken furniture,unsafe parking and neighborhood. Checked in and out within the hour. It is a real dump!
1.0分
其他
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I lasted all of 10 minutes at this hotel as I was in Baltimore for a work trip. I expressed to the front desk that I don’t quite feel safe - something they perpetuated as during the middle of the day in daylight they individually buzzed people in. What?! The front desk worker minimized my concerns and then began to speak in another language to the manager. They also took too long looking at my credit card which made me uncomfortable, so now I will have to keep an eye out for charges that aren’t mine. I grew up in NYC and have lived in various cities. I am not new to urban areas. This place is extremely sketchy. The neighborhood is fine. On to the room, the door looked like someone had tried to kick it in and there was clearly a flight based on some slashes right at the front of the room on the wall. I almost laughed because imagine telling someone you feel unsafe and being put in a room that validates those fears. Are you out of your mind? The bed had stains that were either ash or mold and the bathroom shower had mold on the ceiling. I didn’t even bother to do a bed bug check but I wouldn’t be surprised. If the outer layers are that visibly dirty, what’s underneath will always be worst. I went down to leave, not planning to give any grief, just check out and go and you won’t believe the HOOPS they tried to make me jump through. “Oh it’s safe you will feel safe” “I can put you in another room” I finally had to ask the manager if I was his sister and I claimed I was feeling this unsafe would you appreciate someone arguing with her and he shut up. I can’t believe how condescending he was being and if he really thought he could just talk me into staying and feeling uncomfortable. Please also read the reviews carefully and pay attention to style and names. It seems very clear they have used a bot to generate fake positive reviews. This place should get 0 stars.
1.0分
朋友出游
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I gave one star because it would not let me give zero. We stayed here one night pre-cruise. We had 3 rooms booked (two were suites). First impression in the lobby was “okay”, only because the front desk workers were friendly. That was the end of anything good. We then found out that the elevator was broken. One of our rooms was on the 3rd floor, the other two were on the 4th floor. It was a lot of fun to drag all our heavy luggage up the stairs to our floor, having to lift it up over one of the stairs that had what appeared to be urine on it. We finally make it to our rooms, and the suite on the 4th floor reeked of cigarette smoke. The carpeting and couch were covered in stains. One of the window panes was broken. The air conditioner was broken in the other room that was on the 4th floor. The room was beyond stifling hot. Luckily, our friends got a different room. The 3rd room (one of the suites) on the 3rd floor was the worst. There were FECES (from a prior guest?) in the toilet. Peeling paint on the ceiling, and if you got past the bathroom part, the rest of the room was equally disgusting like the rest. We flushed the toilet hoping that would take care of it. Nope. We then called down to the front desk to ask if they could please come and get rid of the feces. We were told that there was no maintenance available but that he would bring us a plunger. Ummm, absolutely NOT. YOU come up and plunge the toilet. He said he was the only one there and could not. After giving him a piece of our mind, he did reluctantly eventually come up and plunge the toilet. (After we called the Choice 1-800 number to complain). Luckily we had Lysol wipes with us to properly clean the toilet. Completely unacceptable. We were hoping that the breakfast would be okay. However, that was a huge disappointment as well. There was no silverware (plastic forks), no eggs, and only very cold breakfast sausage, and waffles that you could make yourself. The sausage felt like it just came out of the fridge. Ice cold. People were making waffles, but they had to eat them with their hands. We never bothered complaining to the front desk because we just wanted to get out of this disgusting hotel. Thankfully, there was an IHOP right down the road. There are only two good things about this hotel. Location, and the beds are comfy. Never again would I stay here, and most certainly would never recommend it.
1.0分
情侣出游
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Very basic hotel and room. Needs updating and new bathroom. Room smelled musty. The worst part was the fire alarms started going off and on starting at 3:30 am. Our request for a refund was denied. Also saw a bug on my nightstand I couldn’t identify. Do not recommend.
5.0分
商务出差
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Great staff, delicious breakfast and convenient location. Check in was very smooth and staff was very friendly. Room is very clean and spacious. In the morning coffee was amazing and check out process was very easy. They have security and felt very safe
1.0分
情侣出游
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Room had old, musty carpeting. Closet door scraped against carpet and required muscle to open. Mattress mediocre at best. Pillows were hard and lumpy. Bed sheets had holes and stains. TV remote control did not work, so viewing was limited to one station. Breakfast was a joke—very limited selection—watered-down juice and coffee (looked more like tea). Milk for cereal in a warm pitcher. Apples were shriveled they were so old. And the coup de grace—someone threw a rock/brick through one of the lobby windows during our stay. The owner is running this place “on the cheap”—how it carries a 4.5 rating is baffling. Stay away.
1.0分
其他
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The lady at the front desk was rude! The internet did not work throughout the room. The laundry room was out of order. The "breakfast" was nothing but a waffle and knock off cereal. The place was noisy due to the trucks moving around and making noise all night next door. And the rooms were smelly and dated.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Downtown Inner Harbor. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us . We hope for an opportunity to properly host you in the future. Sincerely,
这次住宿体验非常难忘。房间干净宽敞，员工热情有礼，餐食也很不错。我住得很开心，以后还会再来。
他们工作的时候服务再好一点就更好了，不过总体来说还是可以的。
The hotel was full and our 3rd party reserved us a room anyhow. It took an hour to get the mess squared away. Staff was super helpful and got us a room, however that room smelled like smoke. The elevator and 2nd floor stunk so bad of smoke. The lobby floors were filthy & sticky. Even though there was covid, the breakfast was Pathetic. Very very disappointed with hotel other than the staff were very nice. Next time we are going next door to the Holiday Inn Express. They have a much better breakfast and clean. Only reason we stayed there is because it was convenient to John Hopkins.
False advertising on both this site and Choice Hotels. Very unclean, burn holes in sheets, smells of smoke, worn broken furniture,unsafe parking and neighborhood. Checked in and out within the hour. It is a real dump!
I lasted all of 10 minutes at this hotel as I was in Baltimore for a work trip. I expressed to the front desk that I don’t quite feel safe - something they perpetuated as during the middle of the day in daylight they individually buzzed people in. What?! The front desk worker minimized my concerns and then began to speak in another language to the manager. They also took too long looking at my credit card which made me uncomfortable, so now I will have to keep an eye out for charges that aren’t mine. I grew up in NYC and have lived in various cities. I am not new to urban areas. This place is extremely sketchy. The neighborhood is fine. On to the room, the door looked like someone had tried to kick it in and there was clearly a flight based on some slashes right at the front of the room on the wall. I almost laughed because imagine telling someone you feel unsafe and being put in a room that validates those fears. Are you out of your mind? The bed had stains that were either ash or mold and the bathroom shower had mold on the ceiling. I didn’t even bother to do a bed bug check but I wouldn’t be surprised. If the outer layers are that visibly dirty, what’s underneath will always be worst. I went down to leave, not planning to give any grief, just check out and go and you won’t believe the HOOPS they tried to make me jump through. “Oh it’s safe you will feel safe” “I can put you in another room” I finally had to ask the manager if I was his sister and I claimed I was feeling this unsafe would you appreciate someone arguing with her and he shut up. I can’t believe how condescending he was being and if he really thought he could just talk me into staying and feeling uncomfortable. Please also read the reviews carefully and pay attention to style and names. It seems very clear they have used a bot to generate fake positive reviews. This place should get 0 stars.
I gave one star because it would not let me give zero. We stayed here one night pre-cruise. We had 3 rooms booked (two were suites). First impression in the lobby was “okay”, only because the front desk workers were friendly. That was the end of anything good. We then found out that the elevator was broken. One of our rooms was on the 3rd floor, the other two were on the 4th floor. It was a lot of fun to drag all our heavy luggage up the stairs to our floor, having to lift it up over one of the stairs that had what appeared to be urine on it. We finally make it to our rooms, and the suite on the 4th floor reeked of cigarette smoke. The carpeting and couch were covered in stains. One of the window panes was broken. The air conditioner was broken in the other room that was on the 4th floor. The room was beyond stifling hot. Luckily, our friends got a different room. The 3rd room (one of the suites) on the 3rd floor was the worst. There were FECES (from a prior guest?) in the toilet. Peeling paint on the ceiling, and if you got past the bathroom part, the rest of the room was equally disgusting like the rest. We flushed the toilet hoping that would take care of it. Nope. We then called down to the front desk to ask if they could please come and get rid of the feces. We were told that there was no maintenance available but that he would bring us a plunger. Ummm, absolutely NOT. YOU come up and plunge the toilet. He said he was the only one there and could not. After giving him a piece of our mind, he did reluctantly eventually come up and plunge the toilet. (After we called the Choice 1-800 number to complain). Luckily we had Lysol wipes with us to properly clean the toilet. Completely unacceptable. We were hoping that the breakfast would be okay. However, that was a huge disappointment as well. There was no silverware (plastic forks), no eggs, and only very cold breakfast sausage, and waffles that you could make yourself. The sausage felt like it just came out of the fridge. Ice cold. People were making waffles, but they had to eat them with their hands. We never bothered complaining to the front desk because we just wanted to get out of this disgusting hotel. Thankfully, there was an IHOP right down the road. There are only two good things about this hotel. Location, and the beds are comfy. Never again would I stay here, and most certainly would never recommend it.
Very basic hotel and room. Needs updating and new bathroom. Room smelled musty. The worst part was the fire alarms started going off and on starting at 3:30 am. Our request for a refund was denied. Also saw a bug on my nightstand I couldn’t identify. Do not recommend.
Great staff, delicious breakfast and convenient location. Check in was very smooth and staff was very friendly. Room is very clean and spacious. In the morning coffee was amazing and check out process was very easy. They have security and felt very safe
Room had old, musty carpeting. Closet door scraped against carpet and required muscle to open. Mattress mediocre at best. Pillows were hard and lumpy. Bed sheets had holes and stains. TV remote control did not work, so viewing was limited to one station. Breakfast was a joke—very limited selection—watered-down juice and coffee (looked more like tea). Milk for cereal in a warm pitcher. Apples were shriveled they were so old. And the coup de grace—someone threw a rock/brick through one of the lobby windows during our stay. The owner is running this place “on the cheap”—how it carries a 4.5 rating is baffling. Stay away.
The lady at the front desk was rude! The internet did not work throughout the room. The laundry room was out of order. The "breakfast" was nothing but a waffle and knock off cereal. The place was noisy due to the trucks moving around and making noise all night next door. And the rooms were smelly and dated.