酒店回复: Dear Roberto,Thank you for sharing your experience. We're truly sorry to hear about the issues you faced upon arrival, especially after such a long journey. It’s concerning to know that your accommodation wasn’t handled as expected despite having your booking details. Your feedback is valuable, and we will address this matter with our team to ensure better service in the future.
5.0分
商务出差
原文
翻译提供方：Google
一切都如我们预期的那样
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酒店回复: Dear Oscar,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
3.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Dear Doug,
Thank you for choosing us and for sharing your review. We’re glad you had a positive experience, and we are continuously working to enhance our services. We will request you to share more details about your experience so that it helps us in serving our clients in a better way. We hope to welcome you back soon for an even more exceptional visit!
2.0分
家庭亲子
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The ice machine was so old and rusted, I did not touch it or get ice. Room was old, floors dirty, no kleenex in room...hated the stay and couldn't wait to leave.
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酒店回复: Hello Lynn,Thank you for sharing your feedback. We strive to maintain a high standard for our facilities and services, and your comments will be noted for future improvements. We appreciate you taking the time to provide your insights, and we hope your next stay at our hotel will meet your expectations. Thank you for your understanding.
2.0分
其他
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Unfortunately I didn't notice when booking there is no elevator. I arrived at 9:30 after driving all day to find that, at 75 yrs old, I had to carry my stuff to the 3rd floor. Room was a little dated, but comfortable, and could have used a little cleaning on the tub tile grout and carpet stains. Not many plugs for electronics but it was only me so I made do. Breakfast was coffee, cereal, waffles, toast/bagles and apples. Not much but will get you going. Also, with all the highway construction the 'Google maps' designated exit from the west is closed so be aware and exit early.
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酒店回复: Dear Don,Thank you for sharing your experience. We appreciate your feedback regarding the absence of an elevator and the condition of the room; it's helpful for us to know what areas need attention. We're glad to hear that you found your room comfortable. Additionally, thank you for the heads up about the highway construction; this information is valuable for future guests. We hope your overall journey went smoothly despite these challenges.
酒店很棒，附近有餐馆，从房间还能看到美丽的日落。房间很干净，冰箱和洗漱用品一应俱全。有机会的话，希望能再次入住。
酒店位置很好，离商店和餐馆都很近。
我非常喜欢这次入住，房间特别干净，服务也很棒！下次来埃尔帕索，我一定会再订这家酒店，也会推荐给我的家人和朋友们。
卫生条件比较差。
酒店房间还可以。如果有个冰箱就更好了，不过我们也就住一晚。早餐很丰盛，员工服务周到。
我们经过18个小时的旅行到达酒店，却发现他们系统瘫痪了，所以没有给我们安排房间，而且没有人给我们提供解决方案。
尽管我们向他们展示了所有电子邮件，并支付了房费，但他们还是没能解决任何问题。
服务太差了。
一切都如我们预期的那样
美好的
The ice machine was so old and rusted, I did not touch it or get ice. Room was old, floors dirty, no kleenex in room...hated the stay and couldn't wait to leave.
Unfortunately I didn't notice when booking there is no elevator. I arrived at 9:30 after driving all day to find that, at 75 yrs old, I had to carry my stuff to the 3rd floor. Room was a little dated, but comfortable, and could have used a little cleaning on the tub tile grout and carpet stains. Not many plugs for electronics but it was only me so I made do. Breakfast was coffee, cereal, waffles, toast/bagles and apples. Not much but will get you going. Also, with all the highway construction the 'Google maps' designated exit from the west is closed so be aware and exit early.