酒店回复: Dear Arehmi,Thank you for sharing your concerns. It’s clear that your experience didn’t meet your expectations, and we sincerely apologize for the inconveniences you faced regarding the breakfast, additional charges, and room amenities. Your feedback is important to us, and we will certainly address these issues to improve our services. If you have any further details to share, please feel free to reach out.
酒店回复: Dear Jose,Thank you for sharing your feedback. We truly apologize for the delay at check-in and the limited breakfast options you experienced. Your concerns are noted, and we appreciate you bringing them to our attention as we continually work to improve. Your input is valuable to us, and we're committed to enhancing our services in the future.
酒店回复: Dear Charito,Thank you for sharing your experience. It’s understandable how challenging it can be when staff are stretched thin, and we appreciate your recognition of their efforts. We apologize for the inconveniences you faced regarding hot water and room cleaning, as well as the lack of adequate towels for your stay. Your feedback is important to us, and we will look into these matters to improve our services.
酒店回复: Dear Karla,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's concerning to hear about the issues with WiFi, room lighting, and cleanliness. Your comments regarding the tub and coffee maker will definitely be addressed to ensure improved experiences in the future. We're glad to hear that the fridge, microwave, and bed met your expectations. We truly appreciate your insights as they help us enhance our services.
酒店回复: Dear Carlos,Thank you for sharing your concerns. We apologize for the inconvenience you experienced with the breakfast, amenity supplies, and the television issues. Your feedback is valuable to us, and we will take it into consideration to improve our services.
这家店没有华夫饼机。
离机场很近,打优步大概15到20美元。步行距离内有很多餐厅。
前台热情周到,速度快捷,完美
您好,我要求全额或部分退款。他们说提供早餐是谎言,实际上却收了我额外一人的费用。没有浴巾,只提供擦手巾或面巾。没有额外的枕头,而且房间也不打扫。我向前台表达了我的不满,他们却说只有他们才能给我全额退款。
1. 办理入住时没有工作人员,他们迟到了30分钟。令人难以置信的是,早餐只有切片面包和一加仑牛奶,咖啡也很淡。这就是周日的全部早餐。周六的早餐只有麦片和牛奶、切片面包,没有果汁、鸡蛋、酸奶,也没有华夫饼。说实话,早餐质量直线下降。他们应该干脆不提供早餐。
前台只有一个人,她不仅要接待客人,还要做早餐。可怜的她尽了全力,但工作量实在太大了。我们没有热水,房间也没有打扫,房间里我们三个人,他们只给了我们一条中号毛巾和一条小号毛巾,我们要求多要一些,两天过去了也没收到。
房间里没有杯子、咖啡或糖,连纸巾也没有。
这是一间四人房,却只有一条毛巾。
早餐极其简陋:没有麦片、奶油奶酪、酸奶、任何水果,只有一种果汁,面包种类很少,餐具也很少。而且华夫饼难吃得要命……简直难以下咽。我们不会再来了。
平庸至极
没有WiFi,所以无法使用信用卡支付。他们要现金,但无法找零。房间卧室区域只有一盏床头灯。没有其他照明设备。地板光秃秃的,这还好,但不太干净。浴缸状况不佳,但看起来很干净。浴缸周围的木质装饰条有裂痕和腐烂。浴室水槽和照明设备都很好。咖啡机配件齐全,但咖啡机的一部分缺失,所以无法煮咖啡。冰箱和微波炉可以正常使用,床也很好。
请注意,尽管房价包含早餐,但不知何故他们并没有提供,也没有提供肥皂或其他任何洗漱用品,而且电视也坏了。我反映过这些问题,但他们一直没有来处理。
糟糕透了
他们给我们换了房间,因为我抱怨第一个房间太脏了。外面有个异装癖藏在植物里,站在那里提供服务。我去告诉前台,但他们根本不理会。第二个房间有一扇通往另一个房间的门,感觉好像隔壁的人也和我们在一起。你能听到所有动静,而且门关不严。早餐糟透了。我住了很多年,现在更糟了。