酒店回复: Thank you for your feedback. We are sorry to hear that you were not pleased with our accommodations. We always try to make sure all guests are safe and our rooms are clean.
酒店回复: Thank you for your feedback. We are sorry that the housekeeping did not adequately do their job in cleaning your room. We apologize for this. The rule we have for our swimming pool is there for everyone, proper swimwear is required. We also keep the swimming pool door locked because there are a lot of guests that give their very young children the key to go swimming by themselves.
酒店回复: We are sorry to hear that you were not satisfied with our hotel accommodations. Homeless people near the property is unfortunately not something we can control, but we do keep our hotel and parking lot very safe for everybody.
5.0分
其他
原文
翻译提供方:Google
一切都很好,接待处的女孩非常友善,游泳池和按摩浴缸开放至晚上 10 点,非常适合孩子们。
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酒店回复: Thank you very much for your feedback. We really appreciate you staying with us during your recent visit. Thank you.
酒店回复: Very comical how you twist things around. Why on earth would we deactivate your key an hour before you're supposed to check out and on top of that you're accusing us of cussing you out? What reason would we do this for? Just to let you know, your husband apologized to us for your behavior of yelling and cussing. He told us that you two had been arguing and were having a bad day. Please do not make any reservations to come back to our hotel, you are not welcome here.
1.0分
家庭亲子
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我预订了房间,但到的时候发现房间已空,我已经预付了。但我的钱没有退还。
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酒店回复: Dear Serhiy,We sincerely apologize for any confusion you encountered. While we understand your frustration, please know that room reservations are subject to change based on availability when booking through a third-party website, like *******. We try our best to honor all guest requests, and we apologize for being unable to do so during your stay. If you have any further billing concerns, we encourage you to reach out to the third-party website you booked with. They will be best equipped to assist you. We hope for an opportunity to host you in the future.
5.0分
家庭亲子
原文
翻译提供方:Google
非常干净整洁,非常好,我非常喜欢,还会再来的
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酒店回复: Thank you very much for your feedback. We are so happy to hear that you had a excellent stay with us. We appreciate you staying with us. Thank you.
房间设施还行,服务员态度很好。缺点是旁边有个洗车店,噪音很大。夜间还有火车声音。住的最不好的一个店。
酒店正常退房也是12点,这里十点就开始催催催的
典型的美式汽车旅馆。
我从大峡谷去优胜美地的路上住在这里。这是一家典型的两层美式汽车旅馆。
我并没有特别的期待,只是想在公路旅行后放松一下,但考虑到价格,我觉得还是很值得的。
整晚都有奇怪的人出现在酒店附近。停车场里有警察盘问过其中一些人。前台办理入住的工作人员非常棒,一位很棒的女士,非常乐于助人。
就你支付的价格而言,这是 5 分中的 3 分。冰箱很大,空间宽敞,还有一个冷冻室。游泳池是加热的,而且比较干净。吹风机的灯在晚上从不关闭。被子上有烟头孔。冰箱没有清理干净,因为里面有瓶装水,客房服务显然没有尽职尽责。抽屉里有天知道是什么的碎屑。厕所没有擦洗干净。没有人可以进入游泳池。你不得不不断地要求他们为你开门。他们对特定的泳衣要求很严格。我丈夫穿了一件涤纶泳衣。直到第二天他们才决定抱怨,尽管他们只说不许穿棉质的。你游泳时他们一直盯着你看,这让人毛骨悚然。墙很薄,但是非常薄。除非你习惯睡在公寓里,否则你不会睡觉。我们来这里的唯一原因是我们首选的酒店已经被订满了。对于你支付的价格来说还不错,但如果你不介意花更多的钱来获得整体更好的质量,那就去吧。
房间价格合适。我们养了两只狗,带它们出去会觉得不安全。后面的停车场里有用过的针头。房子附近的街道两旁都是流浪狗和无家可归的人。
一切都很好,接待处的女孩非常友善,游泳池和按摩浴缸开放至晚上 10 点,非常适合孩子们。
我们还没正式退房,房间钥匙就被停用了。“经理”因为我们生气而对我们破口大骂。我以前从未见过经理对顾客说脏话。员工太粗鲁了!!!
我预订了房间,但到的时候发现房间已空,我已经预付了。但我的钱没有退还。
非常干净整洁,非常好,我非常喜欢,还会再来的