酒店回复: Dear Janioth,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
1.0分
家庭亲子
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I am writing to report a distressing incident that occurred at the La Quinta. We had a confirmed and prepaid reservation through *******. Before our arrival, the hotel informed us that they would accept our emotional support animal with no additional charge. However, upon arrival, we were told otherwise and were subsequently denied our room.
When we tried to clarify the misunderstanding and even finally offered to pay the additional fees, the manager became rude and dismissive, calling us dishonest. When we questioned the rude behavior, the manager refused to provide service, even though it was late at night and we were traveling with our toddler and the room was booked and paid through *******.
This experience was deeply upsetting and left us without accommodation after paying in full. I respectfully request a full refund and that this matter be reviewed with La Quinta management to prevent similar incidents in the future.
Thank you for your prompt attention to this serious issue.
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酒店回复: Dear Taraneh,Thank you for sharing your experience. We're truly sorry to hear about the distressing situation you encountered during your stay. It's concerning to learn about the communication issues regarding your emotional support animal and the behavior you experienced from the manager. We understand how upsetting this must have been, especially while traveling with a toddler. Your feedback is valuable, and we will ensure that it is addressed with the appropriate team to help prevent similar situations in the future. Thank you for bringing this to our attention.
4.0分
朋友出游
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Staff was nice and friendly. Room was clean and comfortable. Didn't check laundry. It was written that polo is availble, but unfortunetly it wasn't. The breakfast was very good. I had a wide choice of fruits, tost and gofers there was orange juice, coffy and milk, a few different types of flakes
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酒店回复: Dear Jdrzej,Thank you for your kind words about our staff and the cleanliness of your room. It's wonderful to hear that you enjoyed the breakfast selection! We appreciate your feedback regarding the polo availability, and we'll make sure to look into that. Your comments are invaluable in helping us improve our services. Looking forward to welcoming you back!
1.0分
商务出差
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Drug deals going down in parking lot, fights in the parking lot. Floor was leaking toilet water, old vomit on mattress. Floor was dirty, white socks got black just one trip to the bathroom. Staff changed my room when I complained. But the cleanliness, poor maintenance and the unsafe environment caused me to abandon my remaining 4 nights. I just couldn’t spend another night in this facility.
I have no idea how this could have gotten any score higher than a 1, maybe a 1.5 because the staff was friendly.
The first impression is poor, but that was just poor paint Joe. Paint spots everywhere. Food hardened on the desk required my pocket knife to scrape it off.
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酒店回复: Dear Larry,Thank you for sharing your experience. We're truly sorry to hear about the issues you encountered during your stay, particularly regarding cleanliness and safety. Your feedback is invaluable, and we take these matters seriously as we strive for the highest standards. While we're glad to hear you found our staff friendly, we understand that their efforts do not compensate for the challenges you faced. We appreciate your feedback and will use it to ensure improvements are made for the future.
1.0分
其他
The room was very dirty. There was hair all over the restroom. The sheets had holes. The elevator did not work and I have mobility issues. Do not recommend.
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酒店回复: Dear Lizette,Thank you for sharing your feedback. We're truly sorry to hear about the cleanliness issues and the difficulties you faced with the elevator. Your experience is important to us, and we appreciate you bringing these matters to our attention. We'll work on improving our services to ensure a better experience in the future.
4.0分
其他
Other than the cockroach that wanted to stay in our room, and a car parked in a disabled space that had no sign to be there, it was a good stay.
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酒店回复: Dear Debra,Thank you for sharing your feedback. We're glad to hear you had a good stay overall. We appreciate your comments regarding the pest issue and the parking situation, as they help us improve our services. Your concerns will be addressed. We hope to welcome you back for an even better experience.
房间宽敞，员工乐于助人，网速也很快。
我遇到的唯一问题就是我的房卡每天晚上都失灵。我住了四晚，结果每晚都得去换新房卡。
接待我们的人服务非常好。
我入住时饭店的设施正好在维修，基本上没有甚么特别的设施，房间门无法上锁也关不严，感觉比较老旧一些，不过有冰箱，空调也还不错，房间算是整洁。
伟大的
I am writing to report a distressing incident that occurred at the La Quinta. We had a confirmed and prepaid reservation through *******. Before our arrival, the hotel informed us that they would accept our emotional support animal with no additional charge. However, upon arrival, we were told otherwise and were subsequently denied our room.
When we tried to clarify the misunderstanding and even finally offered to pay the additional fees, the manager became rude and dismissive, calling us dishonest. When we questioned the rude behavior, the manager refused to provide service, even though it was late at night and we were traveling with our toddler and the room was booked and paid through *******.
This experience was deeply upsetting and left us without accommodation after paying in full. I respectfully request a full refund and that this matter be reviewed with La Quinta management to prevent similar incidents in the future.
Thank you for your prompt attention to this serious issue.
Staff was nice and friendly. Room was clean and comfortable. Didn't check laundry. It was written that polo is availble, but unfortunetly it wasn't. The breakfast was very good. I had a wide choice of fruits, tost and gofers there was orange juice, coffy and milk, a few different types of flakes
Drug deals going down in parking lot, fights in the parking lot. Floor was leaking toilet water, old vomit on mattress. Floor was dirty, white socks got black just one trip to the bathroom. Staff changed my room when I complained. But the cleanliness, poor maintenance and the unsafe environment caused me to abandon my remaining 4 nights. I just couldn’t spend another night in this facility.
I have no idea how this could have gotten any score higher than a 1, maybe a 1.5 because the staff was friendly.
The first impression is poor, but that was just poor paint Joe. Paint spots everywhere. Food hardened on the desk required my pocket knife to scrape it off.
The room was very dirty. There was hair all over the restroom. The sheets had holes. The elevator did not work and I have mobility issues. Do not recommend.
Other than the cockroach that wanted to stay in our room, and a car parked in a disabled space that had no sign to be there, it was a good stay.