酒店回复: Thank you for your response! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!
5.0分
商务出差
原文
翻译提供方:Google
房间非常舒适和干净。所有的员工都面带微笑,态度友善。非常感谢。
酒店回复: Thank you for the feedback.
5.0分
家庭亲子
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We had the best stay! Hotel was very nice and clean. The staff were SO nice! Was very impressed. Especially the bellman made us feel so welcomed. Will definitely return!
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great stay and that our team—especially our bell staff—made you feel welcomed and well cared for.We truly appreciate your kind words and look forward to welcoming you back to the Omni Chicago on your next visit!
3.0分
其他
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we just stayed at the Kimpton and it was fine. the rooms were clean but a lot if the fixtures (lamps, desks, table) were a little run down. What was MOST infuriating was when when we checked out they told us that there was a $35 daily amenities fee tacked onto our bill. PLEASE NOTE there were ZERO amenities. when I asked the person at the front desk what that included he said coffee and the gym. Mind you I NEVER even knew there was coffee available, when we checked in NOBODY told us that. I even asked for a water bottle one day and they informed me that they only give them at check in. More Importantly THERE WAS NO GYM!!! you could go to the gym down the street, however it was pouring rain every day we were in Los Angeles!!!! Just be transparent in your rates, there is NOTHING more infuriating than hotels sneaking an extra BS cost onto the already high enough cost because they want to squeeze few more dollars out of you. Amenities fees are for hotels that OFFER amenities!!!
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酒店回复: Hello,Is this review intended for the Omni Chicago Hotel? This appears to be for a different location, if I am not mistaken, as most parts of this review do not apply to the Omni Chicago Hotel.Thank you.
5.0分
家庭亲子
Great room set up for 4 guests. Great location. sliding door to bathroom not fixed
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酒店回复: Thank you for your response! We are happy that you enjoyed your stay and hope to welcome you back soon.
酒店位置非常好,这是最大的优点,就在华丽一英里,楼下就是哈利波特店和Zara。早餐量大,但可以要求服务员提供迷你版菜单,比较适合国人的胃口。
停车简直是噩梦。我女儿被多收了费,他们误导她,还回避解决她的问题。他们不知道为什么要收她那么离谱的费用,但就是不肯取消这笔收费。她最后只能通过信用卡来申诉这笔费用。
这家酒店地理位置绝佳,方便又中心,到哪里都步行可达,让我在周边游玩变得非常轻松愉快。
然而,我很失望地在浴室发现了一只大约两英寸大的蟑螂。清洁度是酒店最基本的要素,这真的严重影响了我对这次住宿的整体印象。
如果酒店能改善害虫防治和清洁标准,考虑到它优越的地理位置,这里会是一个很棒的住宿选择。但在此之前,我不会考虑再次入住。
我们入住的第四天,房间还没有打扫。下午6点我们回到房间,发现房间没有打扫,就向前台反映。前台说如果我们挂上“请勿打扰”的牌子,我们拒绝了。他还说所有员工下午4:30就都走了,他们什么也做不了。这既不是我们的问题,也不是我们关心的问题,他们是否让员工在4:30就离开,却没有做好他们的工作,却把这当成了我们的错。这让人非常不愉快。
以这个价位,我真心期待入住这里——但体验却令人大失所望。每条毛巾都有一股怪味,我感觉不像是清洁剂的味道,更像是某种发霉的东西散发出的霉味。浴缸堵塞了,淋浴时水一直倒流,感觉糟透了。整个房间感觉就像很久没见阳光一样。
我很少留下评论,但这里的设施状况确实令人失望。话虽如此,我还是想强调一下,我接触到的每一位员工都非常友善热情。可惜的是,单靠优质的服务无法弥补糟糕的住宿条件。
房间很干净,床很舒服,大厅也很私密。
房间非常舒适和干净。所有的员工都面带微笑,态度友善。非常感谢。
We had the best stay! Hotel was very nice and clean. The staff were SO nice! Was very impressed. Especially the bellman made us feel so welcomed. Will definitely return!
we just stayed at the Kimpton and it was fine. the rooms were clean but a lot if the fixtures (lamps, desks, table) were a little run down. What was MOST infuriating was when when we checked out they told us that there was a $35 daily amenities fee tacked onto our bill. PLEASE NOTE there were ZERO amenities. when I asked the person at the front desk what that included he said coffee and the gym. Mind you I NEVER even knew there was coffee available, when we checked in NOBODY told us that. I even asked for a water bottle one day and they informed me that they only give them at check in. More Importantly THERE WAS NO GYM!!! you could go to the gym down the street, however it was pouring rain every day we were in Los Angeles!!!! Just be transparent in your rates, there is NOTHING more infuriating than hotels sneaking an extra BS cost onto the already high enough cost because they want to squeeze few more dollars out of you. Amenities fees are for hotels that OFFER amenities!!!
Great room set up for 4 guests. Great location. sliding door to bathroom not fixed