酒店回复: Dear Robert, Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST - EXPO CENTER. I am sorry that your experience was less than ideal due to the lack of breakfast and personal amenities. You also mentioned the cable did not work and the room had no refrigerator or microwave. It seems you had reserved a standard room which would not have these amenities. In the future feel free to explore our other room options. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
2.0分
其他
Everything was amazing. Only problems i had was it was very hard to sleep with people outside talking until late into the night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo East - Expo Center. We're so glad to hear that you found most aspects of your stay amazing. We truly regret the disturbance caused by late-night noise; we understand how important a peaceful night's sleep is.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Desk clerk, was indifferent when I requested a room on the second floor. Room clean, but no soap in the dispensers and the towel/shower mat was dirty. this coupled with people fighting outside my room, loudly. disappointing to say the least.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Kalamazoo East - Expo Center. We are disappointed to learn your visit wasn't satisfactory due to the interaction you had with our staff as well as the issues you had with the toiletries. Please accept our apologies for the shortcomings you experienced.I assure you that this does not align with our standards of service. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
Things were fine. It was a weekend trip to see my daughter in Grad School. We had a clean room, comfortable beds, and nice staff.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Kalamazoo East - Expo Center. It's wonderful to hear that your weekend trip to visit your daughter went smoothly. We are pleased that you found your room clean and the beds comfortable, and that you enjoyed interacting with our staff.We aim to provide you with an exceptional experience at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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Don’t stay here
So so dirty someone left socks behind the door and they were still there after they clean the room before our arrival, blood and burn hole in all the sheets and blankets, went to the front to ask for different ones and front desk guy said it’s a red roof inn what you expect. Also I know at least two neighbors live there full time which is just terrible
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo East - Expo Center. It is disheartening to learn that the condition of the sheets and blankets didn't meet your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
商务出差
I'm not saying it was a bad experience. It was a run of the mill former Motel 6/Super 8. It served it's purpose.
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Kalamazoo East - Expo Center. We value your thoughts in regard to the state of the property and we're glad it served its purpose during your stay. We thank you for bringing this to our attention.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
我预付了三天的房费，顺利办理了入住。然后，又提前支付了近400美元，结果在办理入住时却被告知我们已被酒店禁止入住，并且不予退款，必须在一个小时内离开，否则一个小时后他们会报警。前台工作人员态度恶劣，他们竟然让一个孩子来做维护和庭院工作，完全不顾及住客的感受。如果你看重自己的钱，也不想睡在沾着不知道谁的血迹的床单上，那我建议你去别的地方住吧。
这是一间房
这次住宿体验很棒，非常干净，工作人员也很乐于助人，环境安静舒适，我肯定会再次预订。
我喜欢一切
没有物资
没有冰箱，没有微波炉，没有免费早餐，没有普通肥皂，没有额外的毛巾，一半的有线电视频道都不能用，说没有信号，夜班的人说什么都用不了，他们也没有物资，他们怎么能继续营业呢。
Everything was amazing. Only problems i had was it was very hard to sleep with people outside talking until late into the night.
Desk clerk, was indifferent when I requested a room on the second floor. Room clean, but no soap in the dispensers and the towel/shower mat was dirty. this coupled with people fighting outside my room, loudly. disappointing to say the least.
Things were fine. It was a weekend trip to see my daughter in Grad School. We had a clean room, comfortable beds, and nice staff.
Don’t stay here
So so dirty someone left socks behind the door and they were still there after they clean the room before our arrival, blood and burn hole in all the sheets and blankets, went to the front to ask for different ones and front desk guy said it’s a red roof inn what you expect. Also I know at least two neighbors live there full time which is just terrible
I'm not saying it was a bad experience. It was a run of the mill former Motel 6/Super 8. It served it's purpose.