酒店回复: Dear Guest,Lamentamos profundamente la mala experiencia que tuviste durante tu estancia. Te pedimos una disculpa por el mal olor en las sábanas, la actitud del personal, y los problemas en el baño y con las cucarachas. Esto no refleja los estándares de calidad que nos esforzamos por mantener, y estamos tomando medidas inmediatas para abordar estos problemas con nuestro equipo de limpieza y mantenimiento. Apreciamos mucho que nos hayas comunicado estas situaciones, ya que nos ayuda a mejorar. Esperamos que consideres darnos una nueva oportunidad para ofrecerte una mejor experiencia en el futuro.
5.0分
其他
原文
翻译提供方：Google
很公平，按照它的价格
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酒店回复: Dear Guest,¡Gracias por compartir tu opinión! Nos alegra saber que consideras que el servicio y las instalaciones están a la altura del precio. Valoramos mucho tu retroalimentación y esperamos poder recibirte nuevamente en el futuro.
2.0分
其他
原文
翻译提供方：Google
它不是
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酒店回复: Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
1.0分
其他
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Unbelievable that a non smoking room can smell so
The rooms smelled so bad of **** that gave me a migraine even after spraying it with air freshener. We left a couple of hours after checking in. Unbelievable that a non smoking room can smell that bad.
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酒店回复: Dear Guest,We’re very sorry to hear about the strong odor in your room and the discomfort it caused. This is not the experience we want for our guests, and we understand your frustration. We will share your feedback with our team to ensure stricter measures are taken to maintain a fresh, smoke-free environment. Thank you for bringing this to our attention.
2.0分
其他
Waste of money
Wasn’t pleasant rude service been there before and same thing like first time
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the rude service you encountered during your stay, especially since you've experienced this before. This is not the level of service we strive to provide, and we will address your concerns with the team to ensure a more positive experience moving forward. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to serve you better.
1.0分
其他
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The rooms need fixing the bathroom is horrible the microwave was destroyed the curtains have holes in them the fridge had a smell to it I had to clean it I had trouble taking a bath the water stopped
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. This is certainly not the experience we want to provide for our guests, and we deeply regret that the room, bathroom, microwave, curtains, and fridge did not meet your expectations. Your feedback is crucial, and we will address these concerns with our team to make necessary repairs and improvements. Thank you for bringing this to our attention, and we hope to offer you a much better experience in the future.
2.0分
其他
My room smelled really bad, the air conditioning. It smelled really bad, the air conditioning was very noisy. Everything was very old.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered with the room's odor, noisy air conditioning, and the overall condition of the room. This is not the experience we strive to provide, and your concerns will be shared with our team for immediate attention. We hope to offer you a much more comfortable stay in the future.
5.0分
家庭亲子
Over all not too pricy and was convenient off the fwy, customer service in all aspects was great.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear that you found the hotel convenient and that you had a positive experience with customer service. We hope to welcome you back for another great stay!
对我们来说，酒店的位置非常棒，价格也很合理。更不用说员工了，包括客房服务员在内，他们都非常细心周到。完全没有任何问题。
服务非常好，房间整体也很不错。
床单有尿味，当我们想离开时，接待处不友好的人劝我留下来，因为床单上有尿味。
他为我们提供了新鲜空气，让我们穿上床单，而不是为我们提供另一个房间或更换床单，浴室漏水，非常旧的房间有蟑螂。
******** 我不知道他们为什么一直宣传那家酒店！
糟糕的经历我希望他们移除那家酒店
很公平，按照它的价格
它不是
Unbelievable that a non smoking room can smell so
The rooms smelled so bad of **** that gave me a migraine even after spraying it with air freshener. We left a couple of hours after checking in. Unbelievable that a non smoking room can smell that bad.
Waste of money
Wasn’t pleasant rude service been there before and same thing like first time
The rooms need fixing the bathroom is horrible the microwave was destroyed the curtains have holes in them the fridge had a smell to it I had to clean it I had trouble taking a bath the water stopped
My room smelled really bad, the air conditioning. It smelled really bad, the air conditioning was very noisy. Everything was very old.
Over all not too pricy and was convenient off the fwy, customer service in all aspects was great.