酒店回复: Hello Jesseca,Thank you for taking the time to share your experience. We take guest feedback seriously and are committed to ensuring a safe and comfortable environment for all our visitors. It's concerning to hear about your observations regarding cleanliness and safety; your comments will certainly be noted. We encourage you to reach out to management directly to discuss your concerns further. We hope you find accommodations that better meet your expectations in the future.
2.0分
其他
原文
翻译提供方：Google
床单很脏，而且几乎没有早餐
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酒店回复: Hello Manuel,Lamentamos que su experiencia no haya cumplido con sus expectativas en cuanto a la limpieza y el desayuno. Su comentario es invaluable para nosotros y será compartido con el equipo correspondiente para seguir mejorando. Agradecemos su retroalimentación y esperamos que considere darnos otra oportunidad en el futuro para brindarle una mejor estancia.
4.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Hello Zuraya,Thank you for your feedback. We're glad to hear you had a good experience with us. Your comments are appreciated and will be shared with our team to continue improving our services. We hope to welcome you back for another enjoyable stay in the future.
4.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Hello Roger, Thank you for sharing your feedback. We always strive to provide our guests with a pleasant experience, and your input is valuable in helping us improve our services. If you have specific concerns you'd like to discuss further, please reach out to our management team directly. We appreciate your insights and hope to have the opportunity to welcome you back in the future.
1.0分
其他
I had reservations that weekend for my birthday and the conditions looked unsafe and run down. I wasn’t pleased.
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酒店回复: Hello Sabrina,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, especially on such a special occasion. Your comments about the conditions of the property are important, and we appreciate your insights. We encourage you to reach out to our management team directly to discuss your concerns further. Your input is invaluable as we strive to create a positive experience for all our guests.
3.0分
情侣出游
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The bathroom was not very clean. There was hair in the shower. The hair dryer had dirt or hand prints on it as it had not been cleaned. The tv remote only worked for changing the channel. I had to manually turn the tv on- and I never got the volume to work. The ceiling had stuff on it- the chair was dirty. The carpet had stains on it. The room just felt dirty.
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酒店回复: Hello Lindsay, Thank you for your feedback regarding your recent stay. We take cleanliness very seriously and your comments will help us improve our services. Additionally, we appreciate your input on the TV remote and the condition of the furniture, as it is important for us to ensure a comfortable experience for all guests. Your observations have been noted and will be shared with the appropriate departments to enhance our overall standards. We hope you’ll consider staying with us again in the future.
3.0分
商务出差
The room smelled like mildew, the light in the bathroom didn’t work and the refrigerator door would not close or stay closed.
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酒店回复: Hello Keith, Thank you for your feedback regarding your recent stay. We appreciate you bringing these issues to our attention as they are important for maintaining our standards. We will ensure that your comments are shared with the relevant departments for review. Your experience is valuable to us, and we hope to provide you with a better stay in the future.
2.0分
其他
Poor breakfast !!
The breakfast was not so good, no yogurt and just a couple of other things available
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酒店回复: Hello Azael,Thank you for sharing your feedback regarding the breakfast offerings. We continually strive to improve our services, and your input is valuable in helping us enhance the guest experience. We encourage you to reach out to our management team to share your specific concerns, as they are dedicated to addressing such matters. Your insights help us in our ongoing efforts to better serve our guests in the future.
2.0分
商务出差
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The bathroom sink was stopped up and the attendant had to take stopper completely out, which caused an odor coming from the drains. The bathtub was also clogged up and had hair in it. It was difficult to shower or use the bathroom in general.
In my personal opinion, The area around the hotel didn’t have a safe feeling, but I didn’t stay there long enough to know for sure.
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酒店回复: Hello Shelel,Thank you for sharing your feedback. We value your perspective on the bathroom conditions and will ensure it is shared with the appropriate team to assess and improve our maintenance processes. Regarding your concerns about the neighborhood, we always encourage guests to explore various resources for up-to-date information. Your insights are appreciated as we strive to enhance our guests' experiences.
我们在这家酒店住了两晚，完全满足了我们的需求。房间宽敞干净，配有两张大床、迷你吧和微波炉。虽然房间是无烟房，但其中一张床的床罩上却有烟烫痕迹。我们向前台反映过，以免产生任何意外费用。入住手续办理得有点慢……酒店有停车位。酒店位置不错，旁边就是加油站和一家带披萨店的便利店。
早餐简直是笑话，在加油站吃早餐会好一些，房间乱糟糟的，他们甚至都没试着把粘鼠板藏起来，也没放一个干净的，唉，😩我的卡车停在前门，被工作人员和摄像头弄得乱七八糟。我投诉了，他们甚至都没主动报警什么的。他们说我可以留下评论。说实话，我平时不会留下这样的评论，但如果你关心自己的健康和财产，就不要住在这里了。我们停车时，警察正在和一个街头**说话，这应该是我第一个能拿到退款的线索。
床单很脏，而且几乎没有早餐
好的
不
I had reservations that weekend for my birthday and the conditions looked unsafe and run down. I wasn’t pleased.
The bathroom was not very clean. There was hair in the shower. The hair dryer had dirt or hand prints on it as it had not been cleaned. The tv remote only worked for changing the channel. I had to manually turn the tv on- and I never got the volume to work. The ceiling had stuff on it- the chair was dirty. The carpet had stains on it. The room just felt dirty.
The room smelled like mildew, the light in the bathroom didn’t work and the refrigerator door would not close or stay closed.
Poor breakfast !!
The breakfast was not so good, no yogurt and just a couple of other things available
The bathroom sink was stopped up and the attendant had to take stopper completely out, which caused an odor coming from the drains. The bathtub was also clogged up and had hair in it. It was difficult to shower or use the bathroom in general.
In my personal opinion, The area around the hotel didn’t have a safe feeling, but I didn’t stay there long enough to know for sure.