酒店回复: Thank you for reaching out to us with your concerns. We sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. Your feedback is invaluable to us, and we appreciate your candidness.
酒店回复: I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience; I will personally investigate on the issue.
酒店回复: I'm very sorry that we did not provide you with the type of stay you've come to expect from us . We are doing our very best to complete our updates with minimal impact to our guests, so l regret that your comfort was interrupted.We value your feedback and will take it under consideration as we complete our renovations. I hope that you will return to experience our completed results.
酒店回复: Thank you so much for the perfect rating! We're thrilled to hear you had a great stay with us. We hope to welcome you back again soon!
4.0分
其他
原文
翻译提供方：Google
总体不错，但我的房间闻起来很潮湿
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酒店回复: Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
5.0分
其他
原文
翻译提供方：Google
我喜欢它
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酒店回复: Thank you so much! We're thrilled to hear you had a great experience!
1.0分
商务出差
原文
翻译提供方：Google
设施一点都不好
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酒店回复: Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We are doing our very best to complete our renovation with minimal impact to our guests, We value your feedback and will take it under consideration.
5.0分
其他
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Great hotel. We had a handicapped room and it had a very good layout with lots of amenities. Large walk-in shower. Clean and Comfortable. Friendly front desk and excellent choices for the breakfast buffet.
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酒店回复: Thank you for your excellent review! We are so glad to hear you found the accessible room well-designed and comfortable, with all the amenities you needed, including the walk-in shower. We appreciate you mentioning the friendly front desk and the breakfast buffet as well, and we hope to welcome you back soon.
5.0分
其他
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Prefer real food for breakfast, not chemical laden. Cut up melons as pictured in the elevator would be nice. And real eggs, hard boiled with the shell on, not scrambled eggs from a box.
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酒店回复: We will take your comments into consideration as we review and plan our breakfast offerings to better meet the desires of guests who prefer natural, less-processed options. Your feedback helps us improve, and we hope to offer breakfast selections that align more closely with your preferences in the future.
这家酒店正在施工。我开了 5 个小时的车，很晚才到。我打算睡觉。早上 8 点钟，我被一阵敲击声吵醒了。我告诉前台，他们只是微笑着说了声对不起。如果你打算睡到早上 8 点以后，就不要住在这里了。
入住当天，工作人员的服务态度很好，但到了房间，马桶出现问题，一直流个不停，然后就溢出来了，夜间值班人员忙着看 YouTube，根本不听我说的话，所有饮料都是热的，去机场的班车晚点了，搬运行李时太粗暴，把行李的把手弄坏了
这家酒店没有标识。酒店正在大规模施工/改造。人手也不足。停车场感觉不安全。如果我知道酒店正在施工，我会重新考虑或期待折扣。
不要住在这里！前台工作人员知道我们已经通过 ******* 支付了房费，并承诺不会再次向我们收费。但事实并非如此，因为他们在退房后向我们收取了第二次费用。酒店从我们预订/付款时的凯悦酒店变成了现在的 OKC 机场酒店及套房。尽管房间是提前购买的，但他们拒绝取消第二次收费。
优秀的酒店
总体不错，但我的房间闻起来很潮湿
我喜欢它
设施一点都不好
Great hotel. We had a handicapped room and it had a very good layout with lots of amenities. Large walk-in shower. Clean and Comfortable. Friendly front desk and excellent choices for the breakfast buffet.
Prefer real food for breakfast, not chemical laden. Cut up melons as pictured in the elevator would be nice. And real eggs, hard boiled with the shell on, not scrambled eggs from a box.