酒店回复: Lamentamos mucho que su experiencia no haya sido satisfactoria. La limpieza y el buen ambiente son muy importantes para nosotros, y tomaremos en cuenta sus comentarios para reforzar nuestro trabajo con el equipo de limpieza. Agradecemos que lo comparta con nosotros y esperamos tener la oportunidad de brindarle una mejor estadía en el futuro.
1.0分
其他
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This place is a joke, stayed one night and it was a mess. Got to the room, there was a bandaid stuck to the blank upon arrival, two towels no wash cloths and then they proceeded to take out 6.99 for some reason out of my accidental. Never again!
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay and will address your housekeeping concerns with our team to ensure this does not happen again.Regarding the $6.99 charge, it was clearly mentioned on your ******* booking confirmation and receipt as a mandatory property fee to be paid upon arrival. We’re sorry if this caused any confusion.We appreciate your feedback and will use it to improve our guest experience moving forward.Regards,Country Inn & Suites By Radisson, NW Expressway
3.0分
家庭亲子
You have to ask for extra towel they only clean room the 3rd day overall it wa a good loc, pretty quiet
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear you enjoyed our convenient and quiet location.Yes, for extended stays, housekeeping service is provided upon request, and additional towels or other amenities can be requested anytime from the front desk. Our front desk team also informs guests about this policy during check-in to ensure your needs are met promptly.We appreciate your understanding and hope to welcome you again soon.Regards,Country Inn & Suites By Radisson, NW Expressway
2.0分
其他
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Our stay was six days long. The room was clean enough however we had to request cleaning because they did not have daily cleaning service for extended stays. The staff was very friendly and courteous. Parking was fine. The air conditioning was okay.
3.0分
家庭亲子
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The property was incredibly dirty. Our ac unit either had to be on 60 or on fan so we were incredibly hot or cold the entire night. People were incredibly loud all night. Would not return.
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酒店回复: Dear Guest,We’re sorry to hear that your experience did not meet expectations. Our property is cleaned and maintained frequently; however, some guests who smoke outside may carry the smell through the hallways, which can affect other guests. We are taking extra steps to ensure a fresher and more comfortable environment for everyone.We also have quiet hours from 10 PM to 6 AM, and all guests are expected to follow them. If there are any noise issues during your stay, we encourage you to contact the front desk right away so we can address the situation immediately rather than after check-out. Your feedback helps us improve, and we hope you’ll give us another chance to provide a better experience.Regards,Country Inn & Suites By Radisson, NW Expressway
1.0分
情侣出游
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When we checked in we were told the carpet had just been cleaned so it might be a teensy bit wet. We said np! The second floor all the way in the room was an overpowering lemon scent kind of made you choke, but it's clean so we said nothing.The room appeared clean upon entry, but was not! The shower head only half sprayed water the over flow drain and scum and mold the drain had water hair and idk what. The microwave roof and walls were splattered with someones food the bed had blood stains as well as the "CLEAN" sheets. I took the sheets down the next morning since it was so late when we drove in we slept on the blanket they apologized then made excuses the coffee was cold the halls and lobby areas were disgusting i will not be back
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the issues you encountered during your stay. What you described does not reflect the standards we strive to maintain. We have addressed these concerns with our housekeeping and maintenance teams to ensure this does not happen again. We truly apologize for the inconvenience and appreciate you bringing these matters to our attention.
3.0分
其他
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The place was clean but very little staff. Complimentary breakfast was a joke. No coffee in breakfast area.
Towels not replace automatically. Had to get towels and such from desk each time needed yourself.
Bed was pretty good and it was quiet.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed a comfortable bed and a quiet stay. We apologize for the inconvenience with breakfast, coffee availability, and towel service, and we understand how that could have impacted your experience. Your comments will be shared with our team so we can improve these areas moving forward. We appreciate your input and hope to serve you better on your next visit.
挺好的这个房间环境
还不错……
虫子有点多
气味难闻，而且很脏
This place is a joke, stayed one night and it was a mess. Got to the room, there was a bandaid stuck to the blank upon arrival, two towels no wash cloths and then they proceeded to take out 6.99 for some reason out of my accidental. Never again!
You have to ask for extra towel they only clean room the 3rd day overall it wa a good loc, pretty quiet
Our stay was six days long. The room was clean enough however we had to request cleaning because they did not have daily cleaning service for extended stays. The staff was very friendly and courteous. Parking was fine. The air conditioning was okay.
The property was incredibly dirty. Our ac unit either had to be on 60 or on fan so we were incredibly hot or cold the entire night. People were incredibly loud all night. Would not return.
When we checked in we were told the carpet had just been cleaned so it might be a teensy bit wet. We said np! The second floor all the way in the room was an overpowering lemon scent kind of made you choke, but it's clean so we said nothing.The room appeared clean upon entry, but was not! The shower head only half sprayed water the over flow drain and scum and mold the drain had water hair and idk what. The microwave roof and walls were splattered with someones food the bed had blood stains as well as the "CLEAN" sheets. I took the sheets down the next morning since it was so late when we drove in we slept on the blanket they apologized then made excuses the coffee was cold the halls and lobby areas were disgusting i will not be back
The place was clean but very little staff. Complimentary breakfast was a joke. No coffee in breakfast area.
Towels not replace automatically. Had to get towels and such from desk each time needed yourself.
Bed was pretty good and it was quiet.