酒店回复: Lamentamos mucho que su experiencia no haya sido satisfactoria. La limpieza y el buen ambiente son muy importantes para nosotros, y tomaremos en cuenta sus comentarios para reforzar nuestro trabajo con el equipo de limpieza. Agradecemos que lo comparta con nosotros y esperamos tener la oportunidad de brindarle una mejor estadía en el futuro.
3.0分
家庭亲子
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The property was incredibly dirty. Our ac unit either had to be on 60 or on fan so we were incredibly hot or cold the entire night. People were incredibly loud all night. Would not return.
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酒店回复: Dear Guest,We’re sorry to hear that your experience did not meet expectations. Our property is cleaned and maintained frequently; however, some guests who smoke outside may carry the smell through the hallways, which can affect other guests. We are taking extra steps to ensure a fresher and more comfortable environment for everyone.We also have quiet hours from 10 PM to 6 AM, and all guests are expected to follow them. If there are any noise issues during your stay, we encourage you to contact the front desk right away so we can address the situation immediately rather than after check-out. Your feedback helps us improve, and we hope you’ll give us another chance to provide a better experience.Regards,Country Inn & Suites By Radisson, NW Expressway
1.0分
情侣出游
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When we checked in we were told the carpet had just been cleaned so it might be a teensy bit wet. We said np! The second floor all the way in the room was an overpowering lemon scent kind of made you choke, but it's clean so we said nothing.The room appeared clean upon entry, but was not! The shower head only half sprayed water the over flow drain and scum and mold the drain had water hair and idk what. The microwave roof and walls were splattered with someones food the bed had blood stains as well as the "CLEAN" sheets. I took the sheets down the next morning since it was so late when we drove in we slept on the blanket they apologized then made excuses the coffee was cold the halls and lobby areas were disgusting i will not be back
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the issues you encountered during your stay. What you described does not reflect the standards we strive to maintain. We have addressed these concerns with our housekeeping and maintenance teams to ensure this does not happen again. We truly apologize for the inconvenience and appreciate you bringing these matters to our attention.
3.0分
其他
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The place was clean but very little staff. Complimentary breakfast was a joke. No coffee in breakfast area.
Towels not replace automatically. Had to get towels and such from desk each time needed yourself.
Bed was pretty good and it was quiet.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed a comfortable bed and a quiet stay. We apologize for the inconvenience with breakfast, coffee availability, and towel service, and we understand how that could have impacted your experience. Your comments will be shared with our team so we can improve these areas moving forward. We appreciate your input and hope to serve you better on your next visit.
1.0分
家庭亲子
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Cockroaches in the bathroom and fridge, stinky carpets, no hot water, dirty unusable pool, and a filthy breakfast area. Would not stay again—pay extra for a better hotel nearby.
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酒店回复: We’re truly sorry to hear about your experience. Cleanliness and comfort are very important to us, and while our housekeeping team had double-checked the room condition prior to your arrival, we regret that your stay did not reflect this. Your feedback regarding cleanliness, maintenance, and amenities will be reviewed closely with our staff to ensure improvements are made. We appreciate you sharing your concerns.
3.0分
其他
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Disappointing
It was disappointing. Only one elevator worked, room was described as “city view”, all we saw when we looked out was the back of the metal awning out front. Front desk was less than helpful, the one elevator that did work smelled of pot and cigarettes.
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations. We regret the inconvenience with the elevator, room view, and any concerns about service. Please know that we are addressing these matters with our team to ensure they are improved. Guest comfort and satisfaction are very important to us, and we hope you will consider giving us another opportunity to provide you with a much better experience.
1.0分
其他
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Bathroom door was dirty. Hair in bath tub. Sheets were wrinkled. Toilet when flushed kept running. Breakfast was supposed to be hot, eggs looked old. coffee was cold. Elevator floor was dirty.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered, as well as the concerns with breakfast. This is not the standard we strive to uphold. Your feedback has been shared with our housekeeping, maintenance, and breakfast teams to ensure these matters are addressed promptly. We truly value your comments as they help us improve, and we hope you will consider giving us another opportunity to provide you with a much better stay.
挺好的这个房间环境
还不错……
虫子有点多
气味难闻，而且很脏
The property was incredibly dirty. Our ac unit either had to be on 60 or on fan so we were incredibly hot or cold the entire night. People were incredibly loud all night. Would not return.
When we checked in we were told the carpet had just been cleaned so it might be a teensy bit wet. We said np! The second floor all the way in the room was an overpowering lemon scent kind of made you choke, but it's clean so we said nothing.The room appeared clean upon entry, but was not! The shower head only half sprayed water the over flow drain and scum and mold the drain had water hair and idk what. The microwave roof and walls were splattered with someones food the bed had blood stains as well as the "CLEAN" sheets. I took the sheets down the next morning since it was so late when we drove in we slept on the blanket they apologized then made excuses the coffee was cold the halls and lobby areas were disgusting i will not be back
The place was clean but very little staff. Complimentary breakfast was a joke. No coffee in breakfast area.
Towels not replace automatically. Had to get towels and such from desk each time needed yourself.
Bed was pretty good and it was quiet.
Cockroaches in the bathroom and fridge, stinky carpets, no hot water, dirty unusable pool, and a filthy breakfast area. Would not stay again—pay extra for a better hotel nearby.
Disappointing
It was disappointing. Only one elevator worked, room was described as “city view”, all we saw when we looked out was the back of the metal awning out front. Front desk was less than helpful, the one elevator that did work smelled of pot and cigarettes.
Bathroom door was dirty. Hair in bath tub. Sheets were wrinkled. Toilet when flushed kept running. Breakfast was supposed to be hot, eggs looked old. coffee was cold. Elevator floor was dirty.