酒店回复: Dear Guest,Thanks for the 8/10! We're glad you had a good stay overall. If there's anything we can do to make your next visit even better, we'd love to hear your thoughts!Sincerely, Hotel Manager
4.0分
情侣出游
Hotel is good for the price. There’s nothing to do in that area as most things have shut down. It was a convenient location for going to the Opry.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear you found our hotel convenient for visiting the Opry and a good value for the price. While the surrounding area has seen some changes, we appreciate your understanding and hope our comfort and serviceSincerely, Hotel Manager
5.0分
家庭亲子
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This was a very clean, quiet, nice hotel, the staff was very friendly and helpful. There is a Logan’s steak house, Bob Evan’s restaurant, and Cracker Barrel within a block of the hotel and a convenience store. The Grand Ole Opry and Opry Mills Mall are within 10 minutes of the Hotel very close and easy to get to.
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酒店回复: Dear Guest,Thank you for your kind words! We’re thrilled you enjoyed the cleanliness, quiet atmosphere, and friendly staff. We’re also glad our convenient location near restaurants and attractions made your stay even better. We look forward to welcoming you back soon!Sincerely, Hotel Manager
3.0分
其他
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Never did see it. Breakfast was not ready to eat at 6:00am start time. That was included in the room price should be a partial refund if they don’t get it setup by the posted time. We were leaving early to beat the traffic and were unable to eat because the breakfast wasn’t there at 6:00. The lights weren’t even on in the breakfast area.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize that the breakfast was not ready at the posted start time and for the inconvenience this caused, especially given your early departure. This is not the level of service we strive to provide, and we will review our procedures with the team to ensure breakfast is fully prepared and available on time. We appreciate your feedback and hope to have the opportunity to provide a much smoother experience on your next visit.Sincerely, Hotel Manager
5.0分
家庭亲子
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The check in process was easy and Steve was very pleasant. The hallway on the 2nd floor did have a bad smell at first but went away. Same with the room, it was a little musty smelling. However, the room was clean and comfy. Breakfast was good in the morning, and the person at the front desk was also very nice. He offered to take a picture of my daughter and I in front of the picture on the wall. All in all it was a good stay
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酒店回复: Dear Angela,Thank you for your kind feedback! We're glad to hear Steve and our front desk team made your stay welcoming and memorable. We appreciate your note about the initial odor and will continue working to ensure all areas feel fresh and inviting. We're happy you enjoyed the breakfast and found the room clean and comfortable.Sincerely, Hotel Manager
4.0分
家庭亲子
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The bathroom was on the small side and the sink is too low. Coffee packets and cups for the room were not restocked and we like our coffee in the morning before we go down for breakfast.
Overall our stay was comfortable. Room and facility was clean and bed very comfortable. Food was decent. Staff not always present at the front desk and phone not answered when called the front desk
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酒店回复: Dear Jill,Thank you for taking the time to share your feedback. We’re glad to hear that you found your room and the facility clean, the bed comfortable, and the overall stay pleasant. We apologize for the inconvenience with the bathroom size, the low sink, and the coffee supplies not being restocked. We also regret that our front desk team wasn’t always available when you called. Your comments are valuable, and we’ll be reviewing these areas with our team to ensure a smoother experience on your next visit.Sincerely, Hotel Manager
5.0分
其他
Its a little dated but a perfectly good stop right off the interstate. Good breakfast too.
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酒店回复: Dear Carlie,Thank you for your feedback. We’re glad to hear you enjoyed your stay and appreciated our convenient location and breakfast. We understand that some areas may feel a bit dated, and we’re continuously working on improvements to enhance guest comfort. We appreciate your comments and hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
情侣出游
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My girlfriend and I were very pleased with this hotel! It was clean, customer service was great, and it was super close to a lot of great shopping centers and restaurants! Would definitely come again!
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酒店回复: Dear Nicole,Thank you for your kind review! We’re delighted you and your girlfriend enjoyed the cleanliness, customer service, and convenient location. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
2.0分
家庭亲子
The bathroom was so small you couldnt get dressed without standing in shower
Sink outside the room. Would never want that room again
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酒店回复: Dear Loretta,We are really sorry for the inconveniences caused to you as mentioned in your feedback. We assure you that we will definitely work on it, and improvement can be seen during your next stay.Sincerely, Hotel Manager
2.0分
家庭亲子
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There must be some kind of water leak because the carpet was soaked next to the bed. They were unable to move us to new room upon request so we stuck for 2 nights in this awful situation. Also was very noisy with our room next to the ice machine and lobby and the noise woke us up late at night and early in the morning.
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酒店回复: Dear Miriam,We are really sorry for the inconveniences caused to you as mentioned in your feedback. We assure you that we will definitely work on it, and improvement can be seen during your next stay.Sincerely, Hotel Manager
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Hotel is good for the price. There’s nothing to do in that area as most things have shut down. It was a convenient location for going to the Opry.
This was a very clean, quiet, nice hotel, the staff was very friendly and helpful. There is a Logan’s steak house, Bob Evan’s restaurant, and Cracker Barrel within a block of the hotel and a convenience store. The Grand Ole Opry and Opry Mills Mall are within 10 minutes of the Hotel very close and easy to get to.
Never did see it. Breakfast was not ready to eat at 6:00am start time. That was included in the room price should be a partial refund if they don’t get it setup by the posted time. We were leaving early to beat the traffic and were unable to eat because the breakfast wasn’t there at 6:00. The lights weren’t even on in the breakfast area.
The check in process was easy and Steve was very pleasant. The hallway on the 2nd floor did have a bad smell at first but went away. Same with the room, it was a little musty smelling. However, the room was clean and comfy. Breakfast was good in the morning, and the person at the front desk was also very nice. He offered to take a picture of my daughter and I in front of the picture on the wall. All in all it was a good stay
The bathroom was on the small side and the sink is too low. Coffee packets and cups for the room were not restocked and we like our coffee in the morning before we go down for breakfast.
Overall our stay was comfortable. Room and facility was clean and bed very comfortable. Food was decent. Staff not always present at the front desk and phone not answered when called the front desk
Its a little dated but a perfectly good stop right off the interstate. Good breakfast too.
My girlfriend and I were very pleased with this hotel! It was clean, customer service was great, and it was super close to a lot of great shopping centers and restaurants! Would definitely come again!
The bathroom was so small you couldnt get dressed without standing in shower
Sink outside the room. Would never want that room again
There must be some kind of water leak because the carpet was soaked next to the bed. They were unable to move us to new room upon request so we stuck for 2 nights in this awful situation. Also was very noisy with our room next to the ice machine and lobby and the noise woke us up late at night and early in the morning.