酒店回复: Hello Olivia, We appreciate you sharing your feedback with us. Rest assured that we take all comments seriously to improve our guests' experience. For any further concerns, please do not hesitate to contact our management team. Thank you for choosing our hotel for your stay.
3.0分
其他
原文
翻译提供方：Google
尚可，但可以做得更好。电子门锁只能单向使用。内部装潢老旧。早餐很差。电视频道选择有限。
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酒店回复: Dear Guest, We appreciate your feedback and regret any inconveniences faced during your stay. Rest assured, we will address the concerns you raised to enhance our guests' experience. We strive to deliver quality service and hope for the opportunity to welcome you back for an improved stay.
4.0分
其他
原文
翻译提供方：Google
入住服务便捷，员工友善，交通便利。
洗衣机和烘干机无法使用。但我不需要它们。
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酒店回复: Hello Jane,Thank you for sharing your experience with us. We're delighted to hear that you found our check-in service convenient and our staff pleasant. While the washer and dryers were not in operation during your stay, we appreciate your understanding as we work to improve our amenities. We hope to welcome you back again in the future.
3.0分
其他
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The rooms needed work. Shower didn’t work the greatest, had to be move to a different room due to heater not working, drawer was broken , lamps barely worked. Had to do a once over before we used the bathroom
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酒店回复: Hello Rebecca,Thank you for your feedback regarding your stay. We appreciate you bringing these maintenance issues to our attention. Our team is committed to providing a comfortable experience for all guests, and your comments will be shared with the appropriate departments for review. We hope you'll consider staying with us again in the future to experience the improvements we continually strive to make.
2.0分
其他
Had to change rooms 4 times. Staff acted like it was just another typical day. Would not give me a copy of the papers I signed.
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酒店回复: Hello Michael,Thank you for sharing your experience with us. We aim to provide a comfortable stay for our guests, and we regret that your room changes affected your visit. Your feedback regarding the staff’s response will be noted, as we are committed to improving our guest service. Regarding your request for documents, please reach out to management for further assistance. Your insights help us strive for better experiences in the future.
1.0分
其他
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Very dirty. Sheets had hairs all over them. Bathroom disgusting. We checked in and checked right back out. Staff was understanding and friendly. Do not stay here.
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酒店回复: Hello Samantha,Thank you for sharing your feedback. We're glad to hear that our staff provided friendly service during your stay. Cleanliness is important to us, and we take all comments seriously. Your experience will be reviewed with the team to ensure we maintain the standards we strive for. We appreciate your input and hope you consider giving us another chance in the future.
2.0分
家庭亲子
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The room was not clean. It was disgusting. The walls were gross. They had marks all over them that looked like smeared bodily fluids. The ceiling was actually falling with stains and broken patches that looked like pipes were burst above. Fortunately, we were only sleeping and leaving. The beds seemed clean, but my blanket was stained.
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酒店回复: Hello Robin,Thank you for your feedback regarding your recent stay. We take cleanliness and maintenance very seriously, and it's disappointing to hear about your experience. Your comments will be shared with our management team for further evaluation. We appreciate you bringing these concerns to our attention, as they help us improve for future guests. We hope your next travel experience is much more enjoyable.
1.0分
情侣出游
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The room was disgusting. Carpet looked dirty and was fraying where it met the tile. There were stains on the duvet covers and the walls. The lotion,shampoo and conditioner bottle s were left from the previous guest, they were 1/2 empty. The bathroom room had dirt in the corner s, the tub had a dirt ring around it and the shower head leaked. There were only 2 working lightbulbs above the sink. The coffee pot was broken and they only left decaf in the room. The toilet seat was cracked and repaired with caulking. It also didn't flush well so they left a plunger in the bathroom that is unsanitary. The person who checked us in didn't even tell us her name, but we did hear her life history. The door lock was broken and not repaired. The dead bolt did work thankfully. The washer , dryer, ice machine and vending machines were all broken. The customer printer didn't work. It was just a trash heap and that's a compliment!
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酒店回复: Hello Lori,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and appreciate you detailing your experiences. Your concerns about cleanliness and maintenance issues will be addressed with the appropriate team, as ensuring a pleasant environment for our guests is a priority. We value your input and will use it to enhance our services in the future. Your experience is important to us, and we strive to improve all areas of our hotel.
4.0分
其他
Thank you for letting me check-in early and helping return the items that I left in my room.
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酒店回复: Hello Kenneth,We appreciate your kind words regarding our early check-in and assistance with your items. Our team strives to provide the best service possible, and we’re glad to hear you had a positive experience. Should you have any further feedback or require assistance in the future, please do not hesitate to reach out to our management team, as they are always ready to help. We wish you safe travels ahead!
总的来说，这是一家性价比很高的酒店。免费早餐一般般，和其他酒店提供的都差不多。员工都很友好也很乐于助人。如果你的预算在100美元以下，我会推荐这家酒店。
两张床上都有碎屑。浴室天花板的油漆剥落脱落。毛巾架不见了，卫生纸架也坏了。没有烟雾报警器。抽屉里发现了一个坏了的烟雾报警器。以后不会再住这里了。
尚可，但可以做得更好。电子门锁只能单向使用。内部装潢老旧。早餐很差。电视频道选择有限。
入住服务便捷，员工友善，交通便利。
洗衣机和烘干机无法使用。但我不需要它们。
The rooms needed work. Shower didn’t work the greatest, had to be move to a different room due to heater not working, drawer was broken , lamps barely worked. Had to do a once over before we used the bathroom
Had to change rooms 4 times. Staff acted like it was just another typical day. Would not give me a copy of the papers I signed.
Very dirty. Sheets had hairs all over them. Bathroom disgusting. We checked in and checked right back out. Staff was understanding and friendly. Do not stay here.
The room was not clean. It was disgusting. The walls were gross. They had marks all over them that looked like smeared bodily fluids. The ceiling was actually falling with stains and broken patches that looked like pipes were burst above. Fortunately, we were only sleeping and leaving. The beds seemed clean, but my blanket was stained.
The room was disgusting. Carpet looked dirty and was fraying where it met the tile. There were stains on the duvet covers and the walls. The lotion,shampoo and conditioner bottle s were left from the previous guest, they were 1/2 empty. The bathroom room had dirt in the corner s, the tub had a dirt ring around it and the shower head leaked. There were only 2 working lightbulbs above the sink. The coffee pot was broken and they only left decaf in the room. The toilet seat was cracked and repaired with caulking. It also didn't flush well so they left a plunger in the bathroom that is unsanitary. The person who checked us in didn't even tell us her name, but we did hear her life history. The door lock was broken and not repaired. The dead bolt did work thankfully. The washer , dryer, ice machine and vending machines were all broken. The customer printer didn't work. It was just a trash heap and that's a compliment!
Thank you for letting me check-in early and helping return the items that I left in my room.