Trouble filthy place. Broken windows, room stinks, tv wouldn’t work, table in room broken leg, door handle barely works, stairs crumbling, uneven and unsafe. Car in parking area was on cinder blocks. I wonder if someone stole the wheels! Probably go bed bugs sitting on the bed! Refused to give refund based on faith and in safety.
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酒店回复: Dear 729carllaw, Thank you for sharing your feedback. We deeply regret to hear about the numerous issues you encountered during your stay. Your experience is far from the standard we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you faced. The conditions you described, including the cleanliness of the room, broken windows, malfunctioning TV, and broken furniture, are completely unacceptable. We understand how these issues severely impacted your stay, and we take your comments very seriously. Our maintenance and housekeeping teams will be thoroughly inspecting and addressing these concerns immediately to ensure they are rectified. We are also very concerned about the safety issues you mentioned, such as the crumbling stairs and the car on cinder blocks in the parking area. Guest safety is our top priority, and we will be taking urgent action to resolve these hazards and improve the overall safety and security of our property. We apologize for the response you received regarding the refund request. This situation should have been handled with more empathy and consideration for your experience. We will review our refund policies and staff training to ensure we provide better resolutions for our guests in the future. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
1.0分
商务出差
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- bugs in the room - fridge was broken (inconvenienced but not urgent) - breakfast advertised but not available - property is run down - bugs in the room - HORRIBLE customer service
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酒店回复: Dear Whitefarmk9, Thank you for bringing these issues to our attention. We apologize sincerely for the inconveniences and disappointments you experienced during your stay. Your feedback is crucial for us to improve our services. We deeply regret any discomfort and the inconvenience of a broken fridge. Rest assured, we are addressing these issues promptly with our maintenance team to ensure they are resolved. Regarding breakfast availability, we apologize for the discrepancy between our advertisement and the actual service provided during your stay. We will ensure such miscommunication does not occur in the future. As for the condition of our property, we are committed to ongoing maintenance and improvements to provide a more enjoyable experience for our guests. We apologize if you encountered poor customer service. This is not reflective of our standards, and we will address this matter internally to prevent such occurrences in the future. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!
4.0分
朋友出游
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Clean, quiet room. Basic amenities. We were on a road trip and if we came through on I-40 again, we would stay here again. Easy access for us. Typical breakfast fare of mostly carbohydrates. No complaints at all.
1.0分
家庭亲子
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Came here to stay with my daughter for some Triple Crown Softball. This is not a safe place to stay. Drug deals going down nightly and the last night I watched a lady smoking a meth pipe or a crack pipe in her car right outside our room. They dont provide coffee, shampoo or even soap to wash your hands. Classic case of "you get what you pay for". Ugh. Spend a little more and stay elsewhere.
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酒店回复: Dear Vacation49288425157, We deeply regret to hear about your concerning experience during your stay with us. Ensuring the safety and comfort of our guests is our top priority, and the issues you mentioned are completely unacceptable. We are taking your feedback very seriously and will be addressing these concerns with our management and security teams immediately. We apologize for the lack of amenities such as coffee, shampoo, and soap. This does not reflect our usual standards, and we will ensure that these essential items are consistently provided moving forward. We have briefed our staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We understand your frustration and disappointment, and we are committed to making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the safe and comfortable stay you deserve.
5.0分
家庭亲子
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My stay was great! I visited with my family for the weekend, and I enjoyed my stay. The front desk staff were extremely friendly, and I felt welcomed for my stay in Oklahoma. I would recommend the Days In to my friends, and I would stay here again! The breakfast was great, better than any hotel breakfast that I had in the past.
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酒店回复: Hi Z3607CFstevenr, We are thrilled to hear that you and your family enjoyed your weekend stay with us and that our front desk staff made you feel welcomed and valued. It's fantastic to hear that you found our breakfast offerings to be great and even better than any hotel breakfast you've had in the past. We strive to provide a delicious and satisfying breakfast to start our guests' days off right, and we're glad that we succeeded in doing so during your stay. We truly appreciate your recommendation to your friends and your willingness to stay with us again in the future. Thank you again for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you and your family back for another enjoyable stay!
1.0分
家庭亲子
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this hotel was absolutely terrible. we had to clean our room ourselves and when turning on the heat, it smelled like carbon monoxide. never stay here and waste your money on something so bad. our toilet was basically falling apart as well.not good at all. not to mention the dresser was broken, we had to move things around just to plug the microwave in, and the beds in general were just uncomfortable. the sheets smelled nasty and the bathroom ceiling was barley holding together. don’t recommend to anybody. we told the guy at the front desk how bad it was and he only said he’ll tell a manager. what good will that do. this place is no where up to code and SHOULD NOT be allowed open without immediate improvements. don’t make the mistake we did and waste your time or money on something this bad.
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酒店回复: Dear jasmin w, We are deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for the cleanliness issues and maintenance concerns you encountered in your room. Providing a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us, and we take it very seriously. Rest assured, we will address the issues you've raised with our housekeeping and maintenance teams to ensure that similar incidents do not occur in the future. Additionally, we will address the matter with the front desk staff to ensure that proper action is taken in response to guest concerns. We understand your frustration, and we apologize for any inconvenience or discomfort you experienced during your stay. We genuinely care about our guests' satisfaction and hope to have the opportunity to regain your trust in the future.
1.0分
独自旅行
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This has to be one of the worst hotels I have stayed at fr they look through all your stuff and try to charge you for extra the staff is rude and they are very unclear and unprofessional I would not recommend staying here worst hotel in okc fr fr this place was just nasty in general as well as the rooms are very stinky, the bathroom is extremely nasty. I had to clean the rest room myself due to how dirty it was and let me not start with the bed and the sheets terrible terrible hotel the lady at the front service was rude and just very unreasonable and unprofessional DO NOT STAY HERE NOT WORTH THE MONEY AND VERY VERY UNCOMFORTABLE
1.0分
其他
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I had 2 bed bugs on my pillow! We IMMEDIATELY grabbed our things, went to front desk, and they gave us back deposit and stated we had to call on Monday to be refunded for the room. We were not even there but barely an hour before the bed bugs came out to play. Needless to say we never received a refund. But that's ok. As long as the bed bugs stayed put right at their hotel and not catch a ride with us!
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酒店回复: Dear tashasdiary, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!
1.0分
其他
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Check in went really well, but when we got to the room we found it was very dirty. The odor was absolutely horrible (stall cigarettes odor, must carpet and stains on the bed covers. There was a place for a refrigerator but there wasn't one and the phone didn't work. We requested a second room, once we got in the second room, it was the same but with the addition of bed bugs. We had to go to a second motel and now we are out the money for Days Inn and the other motel that we actually stayed in.
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酒店回复: Dear 146lesad, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
没有微波炉和冰箱，给我的毛巾还有污渍，然后他们说一切都会好的。
Trouble filthy place. Broken windows, room stinks, tv wouldn’t work, table in room broken leg, door handle barely works, stairs crumbling, uneven and unsafe. Car in parking area was on cinder blocks. I wonder if someone stole the wheels! Probably go bed bugs sitting on the bed! Refused to give refund based on faith and in safety.
- bugs in the room - fridge was broken (inconvenienced but not urgent) - breakfast advertised but not available - property is run down - bugs in the room - HORRIBLE customer service
Clean, quiet room. Basic amenities. We were on a road trip and if we came through on I-40 again, we would stay here again. Easy access for us. Typical breakfast fare of mostly carbohydrates. No complaints at all.
Came here to stay with my daughter for some Triple Crown Softball. This is not a safe place to stay. Drug deals going down nightly and the last night I watched a lady smoking a meth pipe or a crack pipe in her car right outside our room. They dont provide coffee, shampoo or even soap to wash your hands. Classic case of "you get what you pay for". Ugh. Spend a little more and stay elsewhere.
My stay was great! I visited with my family for the weekend, and I enjoyed my stay. The front desk staff were extremely friendly, and I felt welcomed for my stay in Oklahoma. I would recommend the Days In to my friends, and I would stay here again! The breakfast was great, better than any hotel breakfast that I had in the past.
this hotel was absolutely terrible. we had to clean our room ourselves and when turning on the heat, it smelled like carbon monoxide. never stay here and waste your money on something so bad. our toilet was basically falling apart as well.not good at all. not to mention the dresser was broken, we had to move things around just to plug the microwave in, and the beds in general were just uncomfortable. the sheets smelled nasty and the bathroom ceiling was barley holding together. don’t recommend to anybody. we told the guy at the front desk how bad it was and he only said he’ll tell a manager. what good will that do. this place is no where up to code and SHOULD NOT be allowed open without immediate improvements. don’t make the mistake we did and waste your time or money on something this bad.
This has to be one of the worst hotels I have stayed at fr they look through all your stuff and try to charge you for extra the staff is rude and they are very unclear and unprofessional I would not recommend staying here worst hotel in okc fr fr this place was just nasty in general as well as the rooms are very stinky, the bathroom is extremely nasty. I had to clean the rest room myself due to how dirty it was and let me not start with the bed and the sheets terrible terrible hotel the lady at the front service was rude and just very unreasonable and unprofessional DO NOT STAY HERE NOT WORTH THE MONEY AND VERY VERY UNCOMFORTABLE
I had 2 bed bugs on my pillow! We IMMEDIATELY grabbed our things, went to front desk, and they gave us back deposit and stated we had to call on Monday to be refunded for the room. We were not even there but barely an hour before the bed bugs came out to play. Needless to say we never received a refund. But that's ok. As long as the bed bugs stayed put right at their hotel and not catch a ride with us!
Check in went really well, but when we got to the room we found it was very dirty. The odor was absolutely horrible (stall cigarettes odor, must carpet and stains on the bed covers. There was a place for a refrigerator but there wasn't one and the phone didn't work. We requested a second room, once we got in the second room, it was the same but with the addition of bed bugs. We had to go to a second motel and now we are out the money for Days Inn and the other motel that we actually stayed in.