酒店回复: Hello Alejandr¡ana, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

酒店回复: Hello Gabriela, We appreciate you sharing your experience with us. We regret to hear about the inconveniences you encountered during your stay. We strive to maintain high standards of cleanliness and service. Your feedback will be shared with the relevant teams for further review and improvement.

酒店回复: Hello Gabriela, Lamentamos escuchar que su experiencia no cumplió con sus expectativas. Apreciamos sus comentarios y los transmitiremos al equipo para mejorar nuestros servicios. Si tiene más comentarios, le recomendamos comunicarse directamente con la gerencia del hotel. ¡Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle nuestra hospitalidad!