Reserved room unavailable, was given another room at an increased price.
Cabinets and microwave were broken
Hab to change rooms
Next room had no towels but was slightly cleaner than previous room
Room entry door was extremely hard to open and close
Deadbolt lock was not lined up correctly and not useable
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酒店回复: Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
1.0分
其他
It was like pulling teeth to get new towels. I had to ask for toilet paper. The maiden ever stop by to see if we wanted or need anything.
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酒店回复: Dear Guest, We extend our sincere apologies for any oversight in communicating the details of our housekeeping services at the time of your check-in. Our housekeeping service is tailored primarily for long-term guests, aimed at providing a home-like stay with minimal disruption. However, we are pleased to offer this service for a nominal fee when requested. Additionally, fresh linens, towels, and toiletries are readily available at the front desk. We value your feedback and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
2.0分
其他
The staff was kind and professional. No hot breakfast available. 3rd floor elevator call button did not work.
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酒店回复: Dear Charles, Thank you for taking the time to review your stay with us. We appreciate your positive remarks regarding our staff. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Please know that we take all guest feedback seriously and are committed to addressing any shortcomings. We hope you will consider staying with us again in the future for a significantly improved experience.Sincerely,Hotel Management
2.0分
商务出差
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Staff are awful, roaches in the hallways. Mean people working here, it’s like the place was staffed by the same people who work TSA at the airports. Same energy and attitude.
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酒店回复: Dear Jonathan, Thank you for sharing your review with us. We extend our sincere apologies for the inconveniences encountered during your stay and express our gratitude for bringing this to our attention. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
1.0分
其他
Dirty room. Bed was busted up. Was unable to use the rusted out toxic burners on the stove.
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酒店回复: Dear Syreeta, At our establishment, we aim to exceed our guests' expectations, so we are genuinely disheartened to learn that your experience did not reflect this standard. We sincerely apologize for the issues you encountered in your room. Your concerns have been shared with our team to ensure that they are addressed and do not recur in the future. We would be grateful for the opportunity to offer you a seamless experience during your next visit to the area.Sincerely,Hotel Management
2.0分
情侣出游
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There are some homeless people tent's on the road near the hotel. Because of this, the hotel locks the doors so the homeless people don't come in. Unfortunately, some of the keys to get into the hotel do not work; therefore, you can't come and go as you please. You have constantly bang on the door for someone to let you in. This waste your time and is a real inconvenience. If you are too late or too early, it may take forever for someone to help you when you could have already been in your room. THIS IS NON-SENSE!!!
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酒店回复: Dear Shane, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
5.0分
其他
Honey is a great Front desk attendant!
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酒店回复: Hi Guest, We are delighted that you decided to stay with us at our hotel, we acknowledge the wonderful feedback and experience that you had highlighted. We are looking forward to seeing you visit with us soon.GM
4.0分
其他
Fiesta time
Very comfortable stay. We had the kitchenette to cook our favorite meals at our leisure.
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酒店回复: Dear Richard, Thank you for selecting Extended Stay America for your accommodation needs. It is with great pleasure that we acknowledge your satisfaction with our fully equipped kitchens and that your experience was favorable. We eagerly anticipate the opportunity to welcome you back for another rejuvenating stay in the near future.Sincerely,Hotel Management
5.0分
其他
Well, we've been here now for 5 days and we've found a few things we didn't like but for the most part we are pleased and will cone back,.
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酒店回复: Dear Richard, On behalf of all of us here at Extended Stay America, we thank you for your feedback. We are glad that you are happy with most of your stay, and your feedback is a guide for improvement as we are always looking for ways to make our guest experience the best that it can be. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management
太脏了，商场味道很臭，我要求换房间，他们不给我
Reserved room unavailable, was given another room at an increased price.
Cabinets and microwave were broken
Hab to change rooms
Next room had no towels but was slightly cleaner than previous room
Room entry door was extremely hard to open and close
Deadbolt lock was not lined up correctly and not useable
It was like pulling teeth to get new towels. I had to ask for toilet paper. The maiden ever stop by to see if we wanted or need anything.
The staff was kind and professional. No hot breakfast available. 3rd floor elevator call button did not work.
Staff are awful, roaches in the hallways. Mean people working here, it’s like the place was staffed by the same people who work TSA at the airports. Same energy and attitude.
Dirty room. Bed was busted up. Was unable to use the rusted out toxic burners on the stove.
There are some homeless people tent's on the road near the hotel. Because of this, the hotel locks the doors so the homeless people don't come in. Unfortunately, some of the keys to get into the hotel do not work; therefore, you can't come and go as you please. You have constantly bang on the door for someone to let you in. This waste your time and is a real inconvenience. If you are too late or too early, it may take forever for someone to help you when you could have already been in your room. THIS IS NON-SENSE!!!
Honey is a great Front desk attendant!
Fiesta time
Very comfortable stay. We had the kitchenette to cook our favorite meals at our leisure.
Well, we've been here now for 5 days and we've found a few things we didn't like but for the most part we are pleased and will cone back,.