酒店回复: Dear Guest Thanks for taking your time to leave us feedback. We will be sharing this with the rest of our management team in order to make changes and to improve. Thanks again.
1.0分
其他
原文
翻译提供方：Google
我刚刚入住我的房间，但很遗憾，房间里有很浓的霉味，而且看起来清洁得不太好。
请问可以换一间房吗？
非常感谢您的帮助。
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酒店回复: Dear guest, we are sorry about your experience here during your stay. I will share this with the rest of our team in order to make changes and to improve. Thank you again.
酒店回复: Dear David, Thanks for taking your time to leave us feedback for your stay, and for choosing our hotel. We are sorry that your stay had not gone as planned. I will share this with the rest of our team here in order to make changes and to improve. Thank you again.
酒店回复: Dear guest, we are sorry about your experience with us and that it did not go as expected. We will share this with the rest of the staff here. Also, we had freshly painted our handicap signs onto our lot, that is why we had them blocked off for one night......Thanks again
2.0分
情侣出游
原文
翻译提供方：Google
酒店气味难闻，我们不得不用房间喷雾才能入睡。不会再来了。
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酒店回复: Dear Jim, Thank you for taking your time to leave us feedback. We are sorry about the inconvenience and negative experience you had experienced during your stay. I will share this with the rest of our team in order to make changes and to improve. We hope you choose to stay with us again. Once again, thank you.
3.0分
商务出差
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Not the Cleanest
Unfortunately, my room was not cleaned well. It looked like my bed had been slept in. The towels were wadded up instead of folded. The whole room needed a deep clean. However, the staff at the desk were very kind.
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酒店回复: Dear guest, Thank you for taking your time to leave us feedback. We are very sorry for the inconveniences you had faced. We will be sharing this feedback with the rest of our team to make changes and to improve. We hope you give us another chance in the future. Thanks again.
5.0分
其他
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Very friendly and professional staff and very clean and comfortable room! Excellent location, surrounded by many nice restaurants and activities. Beds were extremely comfortable in the room was plenty spacious. The biggest disappointment was a lack of any sort of vending or snacks available for the late night munchies. Slim to no selection at the little store behind the front desk. But that’s a minor detail. This is an excellent hotel with exceptional staff and very clean rooms that I would highly recommend anyone wanting to stay in Oklahoma City.
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酒店回复: Dear guest, Thank you so much for taking your time to leave us wonderful feedback. I will be sharing your feedback with the rest of our team here in order to continue delivering exceptional guest services and to make the correct changes as well. We hope to see you again in the future!! Once again, thank you!
2.0分
其他
The TP holder was just hanging there from the wall. The pillows were stinky, the bathroom floor was very dirty.
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酒店回复: Dear guest, Thank you for taking your time to leave us feedback. We appreciate you for choosing our hotel and are very sorry about the inconveniences you have faced. I will be sharing this with the rest of our team in order to make changes and to improve. We hope you give us another chance in the future. Thanks again.
设很好的休验
环境还行一般
隔音效果真的很差。我能清楚地听到隔壁房间的电话交谈，楼上的脚步声也清晰可闻。此外，我的车内录音记录了有人试图打开我的车门（车内没有行李或其他任何东西）。
我刚刚入住我的房间，但很遗憾，房间里有很浓的霉味，而且看起来清洁得不太好。
请问可以换一间房吗？
非常感谢您的帮助。
绝对不值得购买早餐套餐，他们不遵守时间表，打开和提供早餐时不准时。非常基本的菜单，食物很一般，而且非常贵！不要在那里买早餐。
在我们在那里的 5 天中，我们只使用了 1 天，我们更愿意去其他地方，而其他日子则关闭，他们开门且服务很晚。
印象不佳
房间昏暗，早餐券不够，如果住同一房间，甚至不够支付人数。值夜班的服务员很粗鲁，而且他们还堵塞了残疾人停车位。房费是双倍的。
酒店气味难闻，我们不得不用房间喷雾才能入睡。不会再来了。
Not the Cleanest
Unfortunately, my room was not cleaned well. It looked like my bed had been slept in. The towels were wadded up instead of folded. The whole room needed a deep clean. However, the staff at the desk were very kind.
Very friendly and professional staff and very clean and comfortable room! Excellent location, surrounded by many nice restaurants and activities. Beds were extremely comfortable in the room was plenty spacious. The biggest disappointment was a lack of any sort of vending or snacks available for the late night munchies. Slim to no selection at the little store behind the front desk. But that’s a minor detail. This is an excellent hotel with exceptional staff and very clean rooms that I would highly recommend anyone wanting to stay in Oklahoma City.
The TP holder was just hanging there from the wall. The pillows were stinky, the bathroom floor was very dirty.