酒店回复: Hi Nathan,Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. Your concerns about team availability, cleanliness, and room amenities have been noted, and we’ll address these with our team to improve. We’re glad you enjoyed the pool, and if there’s anything else we can do to assist, please let us know.- The Staff at Garner Oklahoma City - Quail Springs
酒店回复: Hi Kaeli,Thank you for sharing your experience. We're glad to hear the room was comfortable, but we're sorry to learn about the pool issue. Your feedback is important, and we'll be addressing this with our maintenance team to ensure the pool is properly balanced. If there's anything we can do to assist further, please don't hesitate to reach out.- The Staff at Garner Oklahoma City - Quail Springs
5.0分
家庭亲子
原文
翻译提供方：Google
一般般
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酒店回复: Hi Kengo,Thanks for sharing your feedback. We appreciate you taking the time to rate your experience and hope to make your next visit even better. If you need any assistance, please reach out to our office.- The Staff at Garner Oklahoma City - Quail Springs
4.0分
商务出差
Most everything was great. My only issue was half the channels didn't work. But otherwise great.
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酒店回复: Hi Garrett,Thank you for taking the time to share your experience. We’re glad to hear that most of your stay was enjoyable and comfortable. We understand how important a full entertainment experience is, and we appreciate you letting us know about the TV channels so we can look into this. Our goal is to ensure each visit is relaxing and worry-free. If you ever need help with anything during your stay, our team is always happy to assist.- The Staff at Garner Oklahoma City - Quail Springs
3.0分
其他
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Room was clean bathroom falling apart, screws holding shower head almost all gone was making sure it stayed up. Refegarator did not work either would not get very cold. Would give it a 3.8 because of staff not condition of room.
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酒店回复: Hi Tom,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff helpful, but we're sorry to learn about the issues you encountered with the bathroom and refrigerator. Your comments are important to us, and we will address these concerns to improve our guests' experience. We hope to have the opportunity to welcome you back for a more seamless stay in the future.- The Staff at Garner Oklahoma City - Quail Springs
4.0分
家庭亲子
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Everything went well, our check in was quick and easy felt clean and safe to stay at. Other than towards the end we did find bed bugs which we only stayed a night. I did let the front desk staff know about it after we left so hopefully they resolve that issue. Overall everything went smoothly.
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酒店回复: Hi Sandra,Thank you for the feedback. We're glad your check-in was smooth and you felt clean and safe during your stay. We are very concerned about the bed bug report, and we appreciate you notifying our front desk so we could act on it immediately. We take this seriously and will ensure it’s fully resolved. If you need anything further, please reach out to our office.- The Staff at Garner Oklahoma City - Quail Springs
4.0分
其他
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Great stay! The front desk gal was pleasant. Beds were nice and comfortable. Pool was at the right temperature, just wish there was a hot tub. Will definitely stay at an affiliate when traveling in other states.
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酒店回复: Hi Natalia,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the comfort of our beds and the pool. We appreciate your feedback about the hot tub and are glad to know you'll consider staying with our affiliates in the future.- The Staff at Garner Oklahoma City - Quail Springs
5.0分
其他
Recommend
For the price this hotel is great. Clean, beds were comfortable and nice breakfast.
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酒店回复: Hi Sally,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found our hotel to be a great value. It's fantastic to know that you appreciated the cleanliness, comfortable beds, and our breakfast offerings. We hope to welcome you back soon!- The Staff at Garner Oklahoma City - Quail Springs
5.0分
其他
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Great stay!
The hotel & especially the BED was clean, comfortable & welcoming. The staff, especially ladies at the front desk, were personable & friendly. Enjoyed the stay & will return.
在附近的任何地方多花几块钱。
工作人员很少，要么无法提供服务，要么态度不好。前门外的垃圾桶里堆满了垃圾，整个住宿期间都没有清空。房间狭窄，维护不善。没有室内咖啡机，没有杯子。客房地板上的制冰机关闭了。游泳池其实还可以。
办理入住手续很乱。泳池水很烫。我儿子在泳池旁边的一个区域绊倒了，那里曾经有升降椅，上面有一根生锈的管子伸出来。前台的工作人员一点也不关心泳池周围的血迹或我儿子。我们多次被随意收取费用，这些费用没有任何解释，至今仍未退还。空调在夜间停止工作。总的来说，这是一次糟糕的经历，不建议住在这里。
我们到那里的时候，房间很漂亮，很舒适，我不喜欢的是泳池里的氯气太多了，我和我女儿的头发都被氯气弄乱了，我没办法把氯气弄掉，太糟糕了，泳衣洗了三次，仍然有氯气的味道，泳池里非常浑浊，我觉得氯气太多了，但孩子们对游泳很兴奋
一般般
Most everything was great. My only issue was half the channels didn't work. But otherwise great.
Room was clean bathroom falling apart, screws holding shower head almost all gone was making sure it stayed up. Refegarator did not work either would not get very cold. Would give it a 3.8 because of staff not condition of room.
Everything went well, our check in was quick and easy felt clean and safe to stay at. Other than towards the end we did find bed bugs which we only stayed a night. I did let the front desk staff know about it after we left so hopefully they resolve that issue. Overall everything went smoothly.
Great stay! The front desk gal was pleasant. Beds were nice and comfortable. Pool was at the right temperature, just wish there was a hot tub. Will definitely stay at an affiliate when traveling in other states.
Recommend
For the price this hotel is great. Clean, beds were comfortable and nice breakfast.
Great stay!
The hotel & especially the BED was clean, comfortable & welcoming. The staff, especially ladies at the front desk, were personable & friendly. Enjoyed the stay & will return.
Mr. & Mrs. John M.